Systems Coordinator – Part-Time, Maternity Cover

Inspired Thinking Group (ITG)

Systems Coordinator providing operational support primarily for Synergist at ITG. Managing help-desk tickets, data integrity, and contributing to team projects within finance systems.

Posted 7/16/2026part-timeBirmingham • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing finance systems, particularly Synergist, while providing operational support and ensuring data integrity. Capable of collaborating with diverse stakeholders to resolve system-related queries and enhance user experience.

Highest-signal resume keywords

Synergist ExperienceData AdministrationProcess DocumentationOrganisational SkillsClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementSystem SupportOperational SupportData CleansingReporting

Soft Skills

Problem-SolvingCollaborationAttention to DetailPrioritisation

Tools & Technologies

SynergistFinance SystemsERP EnvironmentsAI Tools

Industry Keywords

Agency ManagementProject AccountingKnowledge Base Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide essential day-to-day operational support for ITG’s finance systems with a primary focus on Synergist.
Manage and coordinate the team’s help-desk queue for Synergist queries, triaging, resolving, and escalating tickets as appropriate.
Provide first-line assistance to Synergist users across the business.
Conduct regular audits to identify and resolve data discrepancies; support cleansing and maintenance projects as required.
Identify issues requiring strategic or technical input and escalate clearly.
Build and maintain FAQs, process flows, and user guidance materials.
Work collaboratively with finance and operational stakeholders to resolve data inconsistencies and system-related queries.
Support onboarding and off-boarding of system users, including access management and basic training.
Assist with ad hoc system-based reporting.
Contribute to capturing, documenting, and maintaining data flow and system process documentation.
Support administrative tasks connected to the team’s AI governance framework.

Requirements

What you’ll need

Strong organisational skills with the ability to manage a varied workload and prioritise effectively.
High attention to detail and a methodical approach to problem-solving.
Comfortable working collaboratively across teams and with non-technical stakeholders.
Experience in an operations, data administration, systems support, or coordination role.
Confident working with structured data and business systems.
Clear communicator – written and verbal – with the ability to explain system processes simply.
Experience working with Synergist (agency management / project accounting platform).
Familiarity with finance systems or ERP environments more broadly.
Exposure to process documentation or knowledge base management.
An interest in AI tools and how they are applied in a finance or operations context.

Benefits

Comp & perks

25 days' holiday + bank holidays
A paid Wellbeing Day
Flexible bank holidays to honour cultural or religious observances
Option to buy or carry over up to 5 extra days
Smart Working with up to 40% from home
Option to work from abroad for up to 90 days a year
Enhanced family friendly leave
3 extra days for your wedding/honeymoon
Employee Assistance Programme
Pension scheme
Corporate Medical Cash Plan
Electric car salary sacrifice scheme
Tax-efficient payroll giving to your favourite charities
Funding for professional qualifications
Monthly Employee of the Month awards (£250 bonus)
Referral bonuses of up to £1,500
Regular Wellbeing Workshops
30+ Wellbeing Champions
A paid Volunteer Day
Discounts on top brands, days out, and gym memberships