IT Service Technician

Inspired Thinking Group (ITG)

IT Service Technician providing high-quality technical support in a hybrid environment. Proficient in Mac and Windows, resolving user issues across devices and interfaces.

Posted 6/29/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudDNSTCP/IP

About the role

Key responsibilities & impact

Provide 1st and 2nd line technical support via phone, email, and in-person
Troubleshoot and resolve hardware, software, and application issues
Support both Mac and Windows devices with equal proficiency
Resolve M365 and email issues (user-level)
Troubleshoot network connectivity and VPN issues
Assist users with software installations and configurations
Provide mobile device support and MDM troubleshooting
Log all support activities in HaloITSM with clear documentation
Update tickets regularly with progress and actions taken
Follow ticket assignment and prioritisation from Team Lead
Meet SLA targets for response and resolution times
Escalate technical issues appropriately to 3rd Line or Infrastructure
Confirm resolution with users before closing tickets
Contribute to knowledge base with solutions to common issues
Perform user onboarding (account creation, equipment setup)
Process user offboarding (account disablement, equipment collection)
Reset passwords and unlock accounts
Provision user-level access to SaaS applications
Manage low-level access controls for applications
Assign M365 and application licences
Deploy and configure new user equipment (Mac, Windows, mobile)
Perform equipment repairs and basic hardware troubleshooting
Maintain accurate asset records in Asset Management/CMDM
Manage equipment collection for leavers
Coordinate equipment disposal with Team Lead
Set up printers, peripherals, and accessories
Deliver professional and courteous service to all users
Communicate technical information clearly to non-technical users
Manage user expectations regarding timelines and solutions
Follow up proactively on outstanding issues
Escalate user dissatisfaction to Team Lead promptly
Develop technical skills across Mac, Windows, and cloud platforms
Stay current with new technologies and IT services
Participate in training and knowledge-sharing sessions
Learn from escalations and Team Lead guidance
Contribute to team improvement initiatives

Requirements

What you’ll need

Proficiency in Mac and Windows operating systems (equal capability required)
Understanding of M365 suite, Exchange, and Entra ID
Familiarity with MDM platforms (Kandji/Iru, Intune, NinjaOne)
Basic networking knowledge (TCP/IP, DNS, VPN)
Hardware troubleshooting skills (laptops, desktops, peripherals)
Excellent customer service and communication skills
Patience and empathy when dealing with frustrated users
Strong problem-solving and analytical thinking
Ability to work under pressure and manage multiple priorities
Team player with positive attitude
Willingness to learn and adapt to new technologies

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Inspired Thinking Group (ITG) Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🤝 B2B SaaS
Marketing
B2B Inspired Thinking Group (ITG) is a company that specializes in tech-enabled, agile content production for global brands. They focus on simplifying the marketing process by delivering engaging, relevant content quickly and efficiently, leveraging technologies such as AI and AR in their film and photography production. ITG provides a content marketing platform recognized by Gartner and aims to integrate and automate content creation and delivery across various channels to drive business growth and reduce marketing costs. IT Service Technician 🔥 3 minutes ago 🏢🏡 Cape Town – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide 1st and 2nd line technical support via phone, email, and in-person
Troubleshoot and resolve hardware, software, and application issues
Support both Mac and Windows devices with equal proficiency
Resolve M365 and email issues (user-level)
Troubleshoot network connectivity and VPN issues
Assist users with software installations and configurations
Provide mobile device support and MDM troubleshooting
Log all support activities in HaloITSM with clear documentation
Update tickets regularly with progress and actions taken
Follow ticket assignment and prioritisation from Team Lead
Meet SLA targets for response and resolution times
Escalate technical issues appropriately to 3rd Line or Infrastructure
Confirm resolution with users before closing tickets
Contribute to knowledge base with solutions to common issues
Perform user onboarding (account creation, equipment setup)
Process user offboarding (account disablement, equipment collection)
Reset passwords and unlock accounts
Provision user-level access to SaaS applications
Manage low-level access controls for applications
Assign M365 and application licences
Deploy and configure new user equipment (Mac, Windows, mobile)
Perform equipment repairs and basic hardware troubleshooting
Maintain accurate asset records in Asset Management/CMDM
Manage equipment collection for leavers
Coordinate equipment disposal with Team Lead
Set up printers, peripherals, and accessories
Deliver professional and courteous service to all users
Communicate technical information clearly to non-technical users
Manage user expectations regarding timelines and solutions
Follow up proactively on outstanding issues
Escalate user dissatisfaction to Team Lead promptly
Develop technical skills across Mac, Windows, and cloud platforms
Stay current with new technologies and IT services
Participate in training and knowledge-sharing sessions
Learn from escalations and Team Lead guidance
Contribute to team improvement initiatives 🎯 Requirements
Proficiency in Mac and Windows operating systems (equal capability required)
Understanding of M365 suite, Exchange, and Entra ID
Familiarity with MDM platforms (Kandji/Iru, Intune, NinjaOne)
Basic networking knowledge (TCP/IP, DNS, VPN)
Hardware troubleshooting skills (laptops, desktops, peripherals)
Excellent customer service and communication skills
Patience and empathy when dealing with frustrated users
Strong problem-solving and analytical thinking
Ability to work under pressure and manage multiple priorities
Team player with positive attitude
Willingness to learn and adapt to new technologies Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Engineering and Support Lead 🕒 June 18 Dotdigital 201 - 500 ☁️ SaaS Website LinkedIn All Job Openings Lead IT Engineering team focused on automating tasks and managing helpdesk operations. Engage in scripting and project delivery in a global, remote-first environment. 🏢🏡 Cape Town – Hybrid ⏰ Full Time 🟠 Senior 💻 IT Support SOX Audit Administrator 🕒 May 29 Maxtec 11 - 50 Website LinkedIn All Job Openings SOX Audit Administrator overseeing the coordination and administration of SOX compliance at DigiOutsource, a leader in online gaming solutions. Engaging with control owners and auditors to ensure a high-quality audit-ready environment. 🏢🏡 Cape Town – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Audit Manager / Team Lead – CA(SA), Major International Experience 🕒 July 1, 2025 Do More Placements | Specialist Finance Placement Agency 11 - 50 🤝 B2B 💸 Finance 🎯 Recruiter Website LinkedIn All Job Openings Audit Manager leading a team to deliver high-quality assurance projects for major international clients. Collaborating with European stakeholders and focusing on team development in Cape Town. 🏢🏡 Cape Town – Hybrid 💵 R75k - R80k / month ⏰ Full Time 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Technical SupportTroubleshootingNetwork ConnectivityMDM PlatformsHardware RepairSoftware InstallationUser OnboardingAsset ManagementVPN ConfigurationSaaS Application Provisioning

Soft Skills

Excellent CommunicationProblem-SolvingEmpathyTeam PlayerAdaptability