Insider One

Onboarding Specialist

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology
• Help our clients understand their needs and which of our features and products best match their goals and expectations
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer’s adoption of our technology
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organisation
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritising and driving resolution of escalated customer issues
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

Customer Onboarding Manager – DACH

Inside Sales

• Develop our client base and execute processes to generate new sales opportunities;
• Build relationships with our prospects by nurturing and educating them about our product and its value through outbound cold calls, emails, or even social media!
• Personalize our content according to the prospect. We are building a human connection; our prospects should feel that they are valuable potential clients. Therefore, you should care about the details about them.
• Pass on sales-qualified leads to an account executive to close.
• Understand client needs and requirements. You will also brainstorm together with your team on how we can identify key players and generate interest in Insider One’s products in targeted industries and segments.
• Most importantly, you will learn. A LOT. You will join countless training sessions, and you will also learn from your team members and leaders who are top-notch sales professionals.

Customer Onboarding Manager – DACH

Inside Sales Specialist