Inizio Engage

Sales

• Develop and implement strategic plans, monitor activities/projects to achieve the Region’s sales goals.
• Supervise operations of the Region, including hiring, training, coaching and development of representatives.
• Establish and maintain an effective communications rhythm amongst all team members.
• Maintain required technical expertise to respond accurately to all questions regarding products, policies, and business-related issues from customers and representatives.
• Work in the field with all members of the Region to coach and counsel on improvement of selling skills, product knowledge, and capabilities needed for successful representative performance.
• Conduct performance reviews and proactively provides feedback and coaching.
• Handle all performance management issues resulting in discipline and/or termination in coordination with Halozyme Human Resources.
• Effectively plan and conduct Plans of Action and other meetings with members of the Region.
• Develop, presenting to senior leadership, and implements quarterly and annual business plans.
• Monitor compliance with PDMA and sample accountability procedures.
• Uphold regional compliance with laws, policies, and processes for self and team.
• Successfully coach direct reports to effectively facilitate change management within accounts.

Regional Sales Manager

Account Manager

• Drive new prescriptions for Halozyme products by educating, influencing, and selling to targeted specialties like Urologists, Endocrinologists, and Primary Care Providers
• Deliver company-approved data and science-driven sales presentations to target prescribers and their office staff
• Exceed quarterly and annual sales goals
• Apply company provided segmentation data and other information to customize presentations to individual physicians
• Maintain an in-depth knowledge of managed health care plans and reimbursement policies to ensure access to Halozyme products
• Educate physicians and nurses on how to guide patients to self-inject
• Educate physicians and staff on the Halozyme product labels partnerships.

• Drive new prescriptions for Halozyme product by effectively educating, influencing and selling to targeted specialties like Urologist, Endocrinologists, and Primary Care Providers.
• Maintain a high level of knowledge of the condition and/or disease states along with the specifics of managed care insurance plans and state and federal payer programs.
• Deliver company-approved data and science-driven sales presentations to target prescribers and their office staff
• Exceed quarterly and annual sales goals
• Apply company provided segmentation data and other information to customize presentations to individual physicians
• Possess the market, business, and product knowledge to engage in productive sales calls
• Maintain an in-depth knowledge of managed health care plans, as well as state and federal reimbursement policies, to ensure that access to Halozyme products is not impeded
• Educate physicians and nurses on how to guide patients to self-inject
• Educate physicians and staff on the Halozyme product labels.

Specialty Account Manager

Bilingual

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Bilingual Healthcare Communicator

• Provide remote (web-based, telephone) education and training to assigned patients prescribed client product and have opted into the clinical educator program
• Hybrid Virtual Clinical Educator may be required to conduct in-person education, if business permits.
• Hybrid Virtual Clinical Educator identifies, supports, and communicates unique educational opportunities for related product and shares intelligence with leadership.
• Hybrid Virtual Clinical Educator contributes clinical insights in support of the development of both short and long-term enhancement of program offerings.
• Conducting outbound medication adherence support to patients and or caregivers
• Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
• To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• Some overnight travel may be required

Bilingual Clinical Educator

• Represent the client’s rare disease portfolio in person (or virtually when required), effectively communicating indications, route of administration, clinical benefits, safety information, and key messages
• Deliver high-quality product education sessions to relevant healthcare professionals (e.g., lunch & learns, conference presentations)
• Build and maintain strong relationships with key stakeholders by identifying and engaging all relevant healthcare professionals at key centers and satellite clinics
• Develop strategic territory and key account plans, including routing strategies, to maximize opportunities and optimize performance
• Collaborate closely with cross-functional partners (KAM, MSL, Marketing, Market Access, PSP teams) and provide relevant field insights to adapt strategies and messages
• Manage territory operations effectively, including CRM documentation, budget tracking, and preparation for product launch and growth activities

Hybrid Specialty Representative – Sales, Rare Diseases

Call Center Representative

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators.
• Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and objectives.
• Update training materials and conduct trainings as directed by Call Center Supervisor.
• Investigate inquiries and complaints and handle escalations for program.
• Inform Supervisor and Client Account Management Team of all system failures/slow-downs.
• Assist with call monitoring; provide timely feedback to Call Center Communicators.
• Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements.
• Assist the management team with the compilation of individual monthly program metrics.
• Disseminate all project information/directives to team.
• Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership.
• Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
• Accurately collect information required by individual programs and correctly document data in specific project databases.
• Complete and accurately document Adverse Events and Product Quality Complaints as per client and federal guidelines.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Adhere to all company policies and Standard Operating Procedures.
• Possess effective organizational skills, including working on multiple projects simultaneously.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Medical Information Contact Center Supervisor – Licensed

Account Executive

• Develop a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals.
• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting).
• Demonstrate effectiveness working independently and in team environments.
• Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.
• Demonstrate clinical and technical skills.
• Adhere to new therapeutic areas and channels of business and adapt to organizational change.
• Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders.
• Identify, prioritize and drive opportunities to create access, policy, programs and processes that drive product demand.
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the client.
• Verify and complete required data entry including details of the target’s responses, notes and any follow through actions in accordance with policies and procedures set by the client.
• Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume.
• Maintain call productivity and metrics that are required by the supplier and the client.
• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives.
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective.
• Maintain the required product expertise including competitive product knowledge.
• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology.
• Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.
• Effectively and timely communicate with the Regional Sales Manager and the Client Account Director, Field on project’s progress.
• Create and maintain a positive impression with the Client and the Client’s customers.
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Sales Representative

• Driving demand through clinical selling and education to targeted Physicians
• Establish, maintain and develop strong relationships with HCPs (includes physicians, Nurses, NP, PA, MA, etc.)
• Deliver sales messaging, patient and product information to targeted HCP offices
• Achieve or exceed activity targets as set by the company
• Complete administrative items daily
• Comply with all Boehringer Ingelheim Pharmaceuticals and Inizio policies, including compliance and ethics requirements, and trainings
• Effective time management and coordination of: Routing plans, Daily/weekly call activities
• Demonstrate persistence towards accomplishing defined sales objectives
• Must have a dependable automobile with insurance coverage in compliance with company guidelines.
• Collaborate with geographic partners

Pharmaceutical Field Sales Representative

Brand Manager

• Maintain a detailed understanding of disease states and competitive marketplace dynamics to inform brand strategy
• Lead the development and execution of marketing tactics aligned to overall brand strategy across HCP and Consumer/Patient audiences
• Manage agency partners to ensure deliverables are on-strategy, on-time, and within budget
• Collaborate with cross-functional teams to support commercialization initiatives and optimize launch and lifecycle efforts
• Partner closely with field sales and market access teams to ensure alignment and effective pull-through of marketing initiatives
• Ensure all promotional materials comply with regulatory and promotional review requirements
• Contribute innovative thinking to brand initiatives and identify opportunities to elevate execution and impact
• Support business performance tracking and adjust tactics as needed to achieve brand objectives

Associate Director, Brand Marketing

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educating identified targets to ensure customer preparedness on patient identification as above.
• Build working relationships with customers through regular calls and ongoing contact
• Ensure close collaboration with customer-facing colleagues to ensure goals are aligned
• Operate in a team environment based on a culture of high collaboration
• Maintain an expert understanding of the Product and factors influencing the market environment
• Implement the strategic call plan to exceed goals
• Share information on approved support resources
• Complete all call reporting and inventory recording responsibilities

Learning and Development

• Identify training needs by assessing employee performance, program requirements, and quality metrics
• Design, implement, and continuously improve robust training programs tailored to program needs using approved materials
• Deliver new hire, ongoing, and refresher training within agreed timelines
• Evaluate and revise training plans and content to ensure alignment with current direction and standards
• Monitor training effectiveness by tracking outcomes and providing regular performance readouts to leadership
• Collaborate cross-functionally to develop and revise program-specific SOPs, work instructions, policies, manuals, and business rules
• Partner with Learning & Development to support onboarding and orientation initiatives
• Provide constructive coaching feedback to improve performance and overall customer experience
• Ensure all training, compliance, and operational documentation is stored and maintained according to program standards to ensure audit readiness
• Stay current with training trends, adult learning methodologies, and best practices
• Support career development of field team members through structured development planning
• Represent the program and Inizio Engage in broader business initiatives as requested
• Travel as required for national meetings and program needs
• Perform other duties as requested

Field Training Manager – Licensed

Manager

• Manage the day-to-day operations of a designated team of Clinical Educators
• Demonstrate sound decision-making and judgment across operational, compliance, and people leadership responsibilities
• Ensure all program Key Performance Indicators (KPIs) are met or exceeded within assigned region
• Provide ongoing assessment of regional performance utilizing quantitative and qualitative data
• Support operational execution of all contractual program requirements
• Maintain working knowledge of program technologies including CRM systems, dashboards, and reporting tools
• Prepare, review, and validate regional reports, spreadsheets, and communications prior to distribution
• Conduct regular field visits with Clinical Educators, including documented coaching and Field Coaching Reports
• Provide ongoing coaching, performance management, and professional development to direct reports
• Communicate program updates, enhancements, and organizational initiatives clearly and effectively
• Ensure direct reports are equipped with appropriate tools, technology, and resources
• Partner with leadership to support client and internal meetings, offering solutions and insights
• Monitor roster changes including launches, realignments, territory changes, and other operational adjustments
• Support leadership coverage as needed during planned or unplanned absences
• Utilize financial and operational data to guide decision-making and control costs
• Travel within assigned region as required
• Perform other duties as requested

Regional Field Manager – Licensed

• Work with Operations, Client Account Team and IT to produce project specific plans to support implementation and maintenance of program requirements
• Handle the operations based onboarding process for all new hires – including IT requirements, updating rosters, systems access and liaising with other functions to ensure everything is prepared for the induction of the new hire
• Provide support to employees with any logistical inquiries including systems, operations, travel arrangements, hotel accommodations, meeting room booking and ground transportation
• Create and maintain all project specific activity reports – weekly, monthly & annually
• Maintain all project related databases and rosters as well as maintaining team checklists and chargeable checklists
• Maintain all project specific material within the Company’s sharepoint system and liaise with Client Account and Operations team when changes occur
• Attend weekly status meetings and operational meetings, producing meeting minutes and follow up action plans
• Support the Operations, Client Account and IT Team with the creation and maintenance of client requested capabilities, system requirements, reports and client produced data feeds
• Support the Compliance function with administrative support required for sampling accountability management
• Order business cards, name badges, and other tools required for field-based positions
• Organize and handle shipment and fulfillment requests and requirements

Regional Sales Manager

Account Manager

Specialty Account Manager

Bilingual Healthcare Communicator

Bilingual Clinical Educator

Hybrid Specialty Representative – Sales, Rare Diseases

Medical Information Contact Center Supervisor – Licensed

Sales Representative

Pharmaceutical Field Sales Representative

Associate Director, Brand Marketing

Pharmaceutical Field Sales Representative

Field Training Manager – Licensed

Regional Field Manager – Licensed

Client Account Coordinator

Regional Field Manager – Licensed