Inizio Engage

Bilingual

• Provide disease state related educational support to identified patients, Healthcare Professionals and to office staff as agreed with the Client Account Manager, Field.
• To present educational programs to community support groups and Healthcare Professionals in accordance with the needs of each office.
• To only use approved materials provided by Ashfield or by the client, without changing, copying or distributing the materials.
• To attend and complete all training courses and related competency assessments that Ashfield requires, to an appropriate standard and within a specified time frame
• Develop and strengthen relationships with key customers.
• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client Account Manager, Field.
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities.
• Complete all required administrative responsibilities in a timely manner.
• Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and monthly expense reports.
• Maintain professional registration and/or licensing as required by applicable state laws.
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the team.
• Maintain all company equipment and materials in accordance with company instructions
• Comply with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required.
• Be contactable during working hours to answer queries
• To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty points.
• Perform other duties as requested.

Bilingual Nurse Navigator

Analyst

• Provide support for all analytics initiatives for the organization, including innovating, building, and maintaining well-managed data solutions and capabilities to solve business problems.
• Gather, document, and manage project requirements
• Drive internal and client-based process and project management initiatives
• Support project implementation activities including deliverable design and execution
• Support with gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.)
• Support with applying scientific/quantitative analytical approaches to draw conclusions and make 'insight into action' recommendations
• Execute project tasks against set timeline and objectives
• Plan/organize own work and communicate with the client on relevant subjects
• Translate recommendations into communication materials
• Assist in drafting, interpreting and coordinating operational policies and procedures
• Deliver analysis/findings in a manner that conveys understanding
• Execute targeting activities with the support of senior members

Decision Science Analyst

Account Executive

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educating identified targets to ensure customer preparedness on patient identification as above.
• Build working relationships with customers through regular calls and ongoing contact with customers as defined in the Field Pharmaceutical Sales Contracted Team Statement of Work (SOW).
• Ensure close collaboration with customer-facing colleagues to ensure goals are aligned and efforts are coordinated by channel and across field deployments.
• Understand the customer and market landscape within assigned geographies and assess the business to prioritize opportunities and develop/implement a plan of action designed to maximize sales impact at the local level.
• Operate in a team environment that is based on a culture of high collaboration and that encourages ideas.
• HCP engagement will involve probing, answering questions (e.g., drug to drug interaction management, where to find supply, who is high-risk and eligible for treatment)
• Maintain an expert understanding of the Product, patient education, consumer education, and factors influencing the market environment.
• Understand and use only approved promotional materials to support marketing message.
• Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
• Implement the strategic call plan to exceed goals for assigned geographies.
• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office.
• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts.
• Guide the retail pharmacy customer interface at the local level to further sales efforts.
• Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary.
• Customize the delivery of sales messages to align with known customer needs.
• Share information on approved support resources.
• Complete all call reporting and inventory recording responsibilities following current procedures (based on scope of SOW).

Pharmaceutical Field Sales Representative

• Meet or exceed all established territory sales plan and objectives, by developing and implementing strategies specific to the assigned territory.
• Establish and maintain professional relationships with targeted opinion leaders and physicians
• Effectively plan workdays and sales calls to accomplish activity goals and objectives.
• Develop and implement special programs within territory to maximize sales opportunities, i.e., speakers' bureau programs, symposia, etc.
• Complete assigned administrative tasks in a timely, accurate, legible, and organized manner.
• Communicate a current, effective, and accurate sales presentation to customers.
• Present a professional sales image in all business matters.
• Carry out duties and responsibilities in compliance with applicable regulations and Pharma guidelines and operate assigned sales territory within established sales and/or corporate policies, procedures, and standards.
• Attend regional and national conferences throughout the year.

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educating identified targets to ensure customer preparedness on patient identification as above.
• Build working relationships with customers through regular calls and ongoing contact with customers as defined in the Field Pharmaceutical Sales Contracted Team Statement of Work (SOW).
• Ensure close collaboration with customer-facing colleagues to ensure goals are aligned and efforts are coordinated by channel and across field deployments.
• Understand the customer and market landscape within assigned geographies and assess the business to prioritize opportunities and develop/implement a plan of action designed to maximize sales impact at the local level.
• Operate in a team environment that is based on a culture of high collaboration and that encourages ideas.
• HCP engagement will involve probing, answering questions (e.g., drug to drug interaction management, where to find supply, who is high-risk and eligible for treatment)
• Maintain an expert understanding of the Product, patient education, consumer education, and factors influencing the market environment.
• Understand and use only approved promotional materials to support marketing message.
• Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
• Implement the strategic call plan to exceed goals for assigned geographies.
• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office.
• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts.
• Guide the retail pharmacy customer interface at the local level to further sales efforts.
• Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary.
• Customize the delivery of sales messages to align with known customer needs.
• Share information on approved support resources.
• Complete all call reporting and inventory recording responsibilities following current procedures (based on scope of SOW).
• Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to maintain supplies, equipment, and records.
• Prepare for and participate in all required sales conferences and training classes at local or remote locations.
• Complete all required Compliance training within timelines set by client

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educating identified targets to ensure customer preparedness on patient identification as above
• Build working relationships with customers through regular calls and ongoing contact with customers as defined in the Field Pharmaceutical Sales Contracted Team Statement of Work (SOW)
• Ensure close collaboration with customer-facing colleagues to ensure goals are aligned and efforts are coordinated by channel and across field deployments
• Understand the customer and market landscape within assigned geographies and assess the business to prioritize opportunities and develop/implement a plan of action designed to maximize sales impact at the local level
• Operate in a team environment that is based on a culture of high collaboration and that encourages ideas
• HCP engagement will involve probing, answering questions (e.g., drug to drug interaction management, where to find supply, who is high-risk and eligible for treatment)
• Maintain an expert understanding of the Product, patient education, consumer education, and factors influencing the market environment
• Understand and use only approved promotional materials to support marketing message
• Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers
• Implement the strategic call plan to exceed goals for assigned geographies
• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office
• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts
• Guide the retail pharmacy customer interface at the local level to further sales efforts
• Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary
• Customize the delivery of sales messages to align with known customer needs
• Share information on approved support resources
• Complete all call reporting and inventory recording responsibilities following current procedures (based on scope of SOW)
• Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to maintain supplies, equipment, and records
• Prepare for and participate in all required sales conferences and training classes at local or remote locations
• Complete all required Compliance training within timelines set by client

Pharmaceutical Sales Representative

Inside Sales

• Responsible for daily management and selling to identified accounts within a specific geographic area
• Generate sales and opportunities from customer lists, national/regional accounts, and project lists primarily over the phone
• Drive sales to meet sales goal expectations
• Meet call requirements of identified/targeted accounts within defined geography
• Utilize clinical experience and selling skills to probe, profile, answer questions and close sales
• Execute sales calls and provide clinical support based on direction from the Sales
• Conduct educational webinars with key customers
• Assist and support local or regional trade shows and peer to peer programs
• Develop the business plan for the territory
• Utilize and maintain data in sales force automation tool and update the calendar for the designated territory
• Attend to administrative duties including scheduling calls and submitting sample requests.

Bilingual Inside Sales Specialist, Allergy/GI

Manager

• Lead a nationwide sales team
• Proactively monitor the team’s sales activity and efforts
• Provide regular coaching and conduct field and virtual visits with each sales team member
• Ensure the team adheres to the territory call plan and established performance indicators (KPIs)
• Manage the competencies of Territory Managers
• Identify skill development needs within the sales team
• Provide guidance and feedback on sales techniques
• Participate in or lead regular client meetings
• Recruit, interview, and train new team hires

Business Manager – Pharmaceuticals

• Demonstrate deep marketplace, therapeutic, product and disease expertise based on a thorough understanding of scientific principles and clinical data, including mechanism of action, indications, efficacy, safety, etc.
• Understand and apply knowledge of the healthcare industry, market trends, regulations, and the neurology market access environment—including payer landscape, reimbursement processes, and patient pathways.
• Build and maintain strong professional relationships with physicians, HCPs, office staff, and other key stakeholders.
• Develop and execute territory business plans based on strategic analysis of market conditions and customer needs.
• Collaborate effectively with cross-functional teams to align on goals and deliver results.
• Ask strategic, insightful questions to uncover customer needs and tailor solutions that improve the lives of patients.

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
• Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
• Assigned geography may be adjusted based on zone and national volume.
• Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for assigned geography/plans.
• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
• Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
• Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.
• Document call details with attention to data integrity to ensure compliance with program policies and business rules.
• Navigate CRM platform in daily interactions and learn internal team processes (when available).
• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
• Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
• Comply, take, and attend all required training.
• Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

Virtual Access and Reimbursement Manager

• Ability to generate product interest, help offices identify appropriate patients
• Develop a sound understanding of the relevant product and rare disease area to facilitate detailed discussions with medical professionals.
• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs , reporting).
• Demonstrate effectiveness working independently and in team environments.
• Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.
• Adhere to therapeutic areas and channels of business and adapt to organizational change.
• Identify , prioritize and drive opportunities to create access, policy, programs and processes that drive product demand.
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the client.
• Verify and complete required data entry including details of the target’s responses, notes and any follow through actions in accordance with policies and procedures set by the client.
• Maintain call productivity and metrics, which are required by Inizio and the client.
• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives.
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective.
• Maintain the required product expertise including competitive product knowledge.
• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology.
• Effectively and timely communicate with the Virtual Sales Manager, Field Sales Managers, and Field Sales Representatives (as appropriate) on project’s progress.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Pharmaceutical Virtual Sales Representative

Sales

• Responsible for the supervision and leadership of Specialty Account Managers within the local geography as well as the sales performance at the regional level
• Develop and implement strategic plans, monitor activities/projects to achieve the Region’s sales goals
• Supervise operations of the Region, including hiring, training, coaching and development of representatives
• Establish and maintain an effective communications rhythm amongst all team members
• Maintain required technical expertise to respond accurately to all questions regarding products, policies, and business-related issues from customers and representatives
• Work in the field with all members of the Region to coach and counsel on improvement of selling skills, product knowledge, and capabilities needed for successful representative performance
• Conduct performance reviews and proactively provides feedback and coaching
• Handle all performance management issues resulting in discipline and/or termination in coordination with Halozyme Human Resources
• Effectively plan and conduct Plans of Action and other meetings with members of the Region
• Develop, presenting to senior leadership, and implements quarterly and annual business plans
• Monitor compliance with PDMA and sample accountability procedures
• Uphold regional compliance with laws, policies, and processes for self and team
• Successfully coach direct reports to effectively facilitate change management within accounts

Regional Sales Manager

Director

• Drive regional sales performance by leading a team of Key Account Managers to achieve and exceed sales and activity targets
• Translate national brand strategy into effective regional and territory-level execution
• Monitor performance metrics and KPIs, proactively identifying gaps and implementing action plans
• Conduct and document regular field rides to coach representatives on sales execution, clinical messaging, and account strategy
• Develop individual performance plans to elevate selling skills, product knowledge, and business acumen
• Provide ongoing coaching and performance management to direct reports, holding them accountable to expectations
• Guide representatives in developing and executing strategic territory business plans
• Ensure effective targeting, call planning, and stakeholder engagement across HCP offices, urgent care facilities, and pharmacies
• Reinforce advanced selling skills including needs discovery, insight generation, and customized customer engagement
• Ensure team demonstrates deep understanding of product, disease state, and market access landscape
• Ensure compliant delivery of approved messaging aligned to regulatory and company guidelines
• Utilize CRM and reporting tools to track activity, analyze performance, and drive data-based decisions
• Ensure timely and accurate completion of administrative responsibilities across the team
• Communicate effectively with internal stakeholders, client partners, and senior leadership
• Recruit, onboard, and develop top sales talent
• Foster a culture of accountability, collaboration, and continuous improvement

Bilingual Nurse Navigator

Decision Science Analyst

Pharmaceutical Field Sales Representative

Pharmaceutical Field Sales Representative

Pharmaceutical Field Sales Representative

Pharmaceutical Field Sales Representative

Pharmaceutical Sales Representative

Bilingual Inside Sales Specialist, Allergy/GI

Business Manager – Pharmaceuticals

Pharmaceutical Field Sales Representative

Virtual Access and Reimbursement Manager

Pharmaceutical Virtual Sales Representative

Regional Sales Manager

West Region Field Director, Ophthalmology