Informa

Administration

• Manage v-lookups, pivot tables & financial reporting requirements
• Budget tracker on ERP maintenance for Content and Sales team
• Handle conference speaker-related payments
• Manage supplier payments for events
• Update budget and invoice trackers for contingent workers
• Maintain records and databases related to speakers and payments
• Create and maintain accreditation guide
• Upload conference content on the digital event platform
• Provide general administrative support

Conference Support Administrator – Freelance/Contractor

Analyst

• Deliver insightful research
• Alongside the Data Center team, contribute to and create high quality research in the form of reports, trackers, forecasts, and presentations.
• Develop and test hypotheses that challenge existing beliefs within a market to provide unique insight.
• Use all the tools and knowledge at your disposal to produce analysis that goes beyond the descriptive to give Omdia the edge over its competition.
• Market high-level industry expertise
• Use your expertise and experience to define and expand an area of research.
• Market that expertise at a senior level within our clients and prospects.
• Provide a timely response to market events and offer up-to-date opinions founded on broad-based experience.
• Build and maintain client relationships
• Over time, and as your career progresses at Omdia and Informa TechTarget, maintain and extend your network of client relationships.
• Become a trusted advisor to these clients.
• Ensure effective client management
• Build and manage ongoing relationships with clients.
• Represent Omdia and Informa TechTarget, demonstrating your expertise in UPS and thermal management, as well as taking a broad view of the data center and technology ecosystem and its delivery of business outcomes.
• Support sales, marketing, product management, and PR teams.
• Participate in client-facing meetings with the sales team and add credibility to Omdia and Informa TechTarget relationships.
• Expand strategic planning involvement
• Offer insight to our planning meetings.
• Work closely with the Chief Analyst, Practice Leader, and Research Directors to drive the direction and strategy of the team.
• Through the understanding of client needs based on senior-level relationships, develop a customer-based point of view for new products and advisory services.

Principal Analyst, Data Center

Sales

• Leading the development of high-quality proposals, RFP responses, and customer presentations that articulate clear value propositions
• Serving as a subject matter expert on digital products, designing customized solutions that address specific customer needs
• Partnering with account managers to identify opportunities, advance sales cycles, and achieve revenue targets through consultative engagement with customers and prospects

Solutions Sales Manager

Customer Success Manager

• As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship.
• This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
• Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
• Provide sponsors with a detailed overview of the deliverables and timeline
• Set up and maintain a centralized tracker to monitor the progress of deliverables
• Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline
• Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and CSG standards
• Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments
• Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships
• Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards
• Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility

Customer Success Manager – Freelance/Consultancy

• Deliver insightful research
• Alongside the Data Center team, contribute to and create high quality research in the form of reports, trackers, forecasts, and presentations
• Develop and test hypotheses that challenge existing beliefs within a market to provide unique insight
• Use all the tools and knowledge at your disposal to produce analysis that goes beyond the descriptive to give Omdia the edge over its competition
• Market high-level industry expertise
• Use your expertise and experience to define and expand an area of research
• Market that expertise at a senior level within our clients and prospects
• Provide a timely response to market events and offer up-to-date opinions founded on broad-based experience
• Build and maintain client relationships
• Over time, and as your career progresses at Omdia and Informa TechTarget, maintain and extend your network of client relationships
• Become a trusted advisor to these clients
• Ensure effective client management
• Build and manage ongoing relationships with clients
• Represent Omdia and Informa TechTarget, demonstrating your expertise in Data Centers, as well as taking a broad view the technology ecosystem and its delivery of business outcomes
• Support sales, marketing, product management, and PR teams
• Participate in client-facing meetings with the sales team and add credibility to Omdia and Informa TechTarget relationships
• Expand strategic planning involvement
• Offer insight to our planning meetings
• Work closely with the Practice Leader and Research Directors to drive the direction and strategy of the team
• Through the understanding of client needs based on senior-level relationships, develop a customer-based point of view for new products and advisory services

Chief Analyst

Engineering Manager

• Define and execute software engineering strategy aligned with Omdia's business objectives
• Lead AI initiatives to enhance research delivery, data analytics, and customer-facing capabilities
• Drive continuous improvement in customer experience across all platforms
• Strengthen platform security, integration, and technical infrastructure
• Oversee development of the Omdia Customer Platform, APIs, data visualization tools, and survey platform
• Manage AWS cloud infrastructure and Sitecore CMS, optimizing for performance and cost-efficiency
• Build and mentor a high-performing engineering team, managing both internal and outsourced resources
• Manage engineering budget, resource allocation, and vendor relationships to maximize ROI
• Establish and track effective KPIs to measure team performance, platform reliability, delivery velocity, and customer satisfaction
• Implement performance management processes including goal setting, regular feedback, and development planning
• Partner closely with Research Operations and Digital Product teams across global locations
• Implement Agile methodologies, DevOps practices, and engineering best practices
• Balance technical debt management with new feature development
• Collaborate effectively across time zones and cultures within Informa's global organization

Director of Software Engineering

Account Manager

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
• Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
• Planning schedules and carrying out regular sales visits to customers
• Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
• Cultivating relationships with the customer base, ensuring sustainable, profitable trading
• Collecting and disseminating market, competitor, and customer feedback
• Identifying areas of opportunity; offering suggestions for improvement

Account Manager – Journals, eBooks

Performance Marketing

• Develop and implement targeted paid media strategies
• Manage international and local campaigns for visitor and exhibitor promotion
• Collaborate with sales and marketing teams
• Monitor campaign performance and optimise for ROI
• Prepare detailed monthly reports on campaign performance

Paid Media Manager – Contractor

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
• Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
• Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%.
• Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
• Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
• Collecting and disseminating market, competitor, and customer feedback
• Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
• Upholding company trading and terms policy, to protect profitability and value of business in territory
• Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing
• Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
• Regularly updating the company's CRM with relevant customer and opportunity information

Account Manager – Journals and eBooks

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
• Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
• Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%.
• Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
• Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
• Collecting and disseminating market, competitor, and customer feedback
• Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
• Upholding company trading and terms policy, to protect profitability and value of business in territory
• Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing
• Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends.
• Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
• Regularly updating the companies CRM with relevant customer and opportunity information

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
• Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
• Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%.
• Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
• Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
• Collecting and disseminating market, competitor, and customer feedback
• Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
• Upholding company trading and terms policy, to protect profitability and value of business in territory
• Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing
• Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
• Regularly updating the companies CRM with relevant customer and opportunity information