Customer Success Manager – Freelance/Consultancy

Informa

Customer Success Manager for managing sponsor-related deliverables at Tahaluf, a leading B2B events organiser in Saudi Arabia. Ensuring successful delivery and communication between sponsors and internal teams.

Posted 6/2/2026contractRemote • 🇸🇦 Saudi ArabiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship.
This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
Provide sponsors with a detailed overview of the deliverables and timeline
Set up and maintain a centralized tracker to monitor the progress of deliverables
Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline
Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and CSG standards
Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments
Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships
Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards
Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility

Requirements

What you’ll need

Strong communication skills: Ability to convey complex information simply and understandably.
Organisation and Time Management: Keeping track of timelines, deliverables, and follow-up tasks is essential
Attention to Detail: Ensuring no important details are missed when discussing the scope of work, timelines, and expectations
Risk Management: Identifying potential risks and proactively addressing them to avoid any scope creep or delays

Benefits

Comp & perks

disability-friendly environment

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Soft Skills

communication skillsorganisationtime managementattention to detailrisk management