IndyGo

Onboarding Specialist

• Manage the end-to-end onboarding process from offer acceptance through first day, ensuring a seamless transition for new hires
• Support the execution and tracking of role-based onboarding plans, ensuring employees progress through defined onboarding milestones over their applicable onboarding periods
• Serve as the primary point of contact for new hires, providing guidance, answering questions, and ensuring a positive experience
• Partner with Talent Acquisition to ensure timely and accurate handoff of candidate information and onboarding requirements
• Coordinate onboarding logistics including start dates, scheduling, system access, and departmental readiness
• Coordinate, collect, review, and track all pre-employment and onboarding documentation, including background checks, drug screens, physicals, I-9 verification, and credential validation
• Ensure all onboarding activities comply with federal, state, and local employment laws as well as organizational policies
• Maintain accurate, complete, and audit-ready employee records within HR systems
• Identify and escalate compliance risks or discrepancies in a timely manner
• Plan, coordinate, and facilitate New Hire Orientation sessions
• Manage all logistics including scheduling, materials, communication, room setup, and stakeholder coordination
• Deliver portions of orientation content and ensure a professional, engaging experience for new employees
• Partner with Learning & Development to align onboarding with job-specific training programs
• Monitor onboarding workflows and identify opportunities to improve efficiency, consistency, and the employee experience
• Recommend and implement process enhancements, tools, and standard operating procedures
• Support the development and maintenance of onboarding materials, guides, and communication templates
• Ensure consistency of onboarding practices across departments
• Track onboarding progress, completion rates, and key milestones
• Generate reports and provide insights on onboarding effectiveness and areas for improvement
• Collaborate with hiring managers to ensure readiness for new hires, including workspace, equipment, and onboarding plans
• Partner with HR team members to ensure alignment across onboarding, benefits enrollment, and employee support processes
• Provide high-quality customer service to internal stakeholders and new employees throughout the onboarding lifecycle

Director

• Provides strategic leadership for IndyGo’s compensation, benefits, retirement, and rewards programs
• Develops and implements a comprehensive Total Rewards strategy
• Ensures compensation and benefits programs are competitive in the labor market
• Partners with executive leadership and business leaders on reward programs

Onboarding Specialist

Director of Total Rewards