Impiricus

Client Services Representative

• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
• Develop and execute annual account growth plans aligned to client brand and portfolio strategies
• Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets
• Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
• Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
• Cultivate strong client relationships acting as a trusted advisor in the space
• Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
• Collaborate with client stakeholders and extended teams for project execution
• Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture
• Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
• Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
• Escalate and resolve risks proactively to protect revenue and client satisfaction

Senior Director, Client Services

Software Engineer

• Own the end to end engineering strategy and execution for DocUpdate’s mobile and backend platforms
• Personally lead and mentor teams developing native iOS and Android applications
• Ensure successful delivery of mobile apps from initial concept through App Store and Google Play launch and ongoing iterations
• Scale and manage an engineering organization of 10-20 engineers, including hiring, onboarding, performance management, and career development
• Work closely with Product, Design, Data, and Business to translate requirements into scalable, high quality technical solutions
• Drive architectural decisions across mobile and backend systems, with a strong focus on reliability, performance, and security
• Establish best practices for code quality, testing, CI/CD, monitoring, and release management
• Own analytics and experimentation strategy, including implementation and usage of tools such as Mixpanel, Appsflyer, or similar
• Ensure compliance with healthcare related standards and data protection requirements
• Act as a key member of the dev leadership team, contributing to company strategy and long term planning

VP, Engineering

• Lead ongoing client and agency relationships at the campaign level, providing strategic guidance, proactive communication, and solutions-oriented problem solving with support from your Director.
• Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress.
• Displays understanding and ownership of MLR submission and approvals process.
• Ensure all client-facing requirements and approvals are tracked and progressing toward launch, initiating status meetings and follow-ups to maintain alignment and on-time delivery.
• Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launches
• Draft client facing materials including kick-off decks, status documents etc., working with the Coordinator and Director to get all materials ready for client
• Track campaign progress on internal project management software, ensuring all necessary tasks are completed / being assigned correctly
• Work with the Director and Sales lead to track client KPIs and end of campaign metrics
• Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells and incremental service.

Senior Client Services Manager

Clinical Research

• End-to-end ownership of healthcare provider requests, including samples, patient assistance programs, trial matching, and educational resources
• Tracking, prioritization, and execution of requests in a high-volume, fast-moving environment
• Identify inefficiencies in workflows and contribute to continuous process improvement
• Building, refining, and documenting SOPs as we scale
• Provide exceptional customer service while adhering to healthcare compliance requirements.

Healthcare Coordinator – Clinical Research

Backend Engineer

• Design, implement, and maintain backend services and APIs that support core product features.
• Work with Postgres database to model data, write efficient queries, and ensure data integrity and performance.
• Collaborate with frontend engineers, product managers, and designers to support end-to-end feature development.
• Write clean, well-tested, and maintainable code following established engineering best practices.
• Participate in code reviews, debugging, and production issue resolution with guidance from senior engineers.
• Learn and apply secure, scalable backend patterns while contributing to the continuous improvement of our systems.

Software Engineer – Backend

Operations

• Design and support cross-functional initiatives, ensuring clear ownership and execution
• Develop and drive internal project plans and roadmaps for strategic initiatives—owning from kick-off through launch
• Analyze business performance data to uncover opportunities and present actionable insights and recommendations
• Drive optimization of internal tools, workflows, and reporting structures to improve scalability
• Work with cross-functional leadership to ensure alignment across product, GTM, and customer success functions
• Partner with executive leadership to drive strategic planning, goal tracking (OKRs), and quarterly business reviews
• Prepare materials for board meetings, investor updates, and strategic reviews
• Support financial modeling, budget tracking, and vendor/contract evaluation for operational needs
• Monitor market trends and competitive intelligence to support long-term planning

Director, Strategy – Operations

Full-stack Engineer

• Lead the design and evolution of backend-heavy, full-stack systems, including services, APIs, data models, and the frontend experiences they support.
• Build and ship complex product features hands-on, owning implementation across backend services and collaborating on frontend delivery as needed.
• Own architecture and technical direction for high-impact, cross-team initiatives from early design through production delivery and iteration.
• Partner closely with Product and Design to translate business and user needs into scalable backend solutions and high-quality user experiences.
• Establish and uphold engineering standards across the stack, with particular focus on backend reliability, performance, security, and observability.
• Provide technical leadership through architectural reviews, system design guidance, and thoughtful trade-off decisions.
• Mentor and coach engineers, raising the bar for backend rigor while supporting strong full-stack development practices.
• Proactively identify technical risks, platform gaps, and long-term scalability challenges across services and applications.

Staff Software Engineer

SDET

• Ensure the delivery of high-quality, secure, and reliable software products across all teams and platforms.
• Lead and develop a team of QA engineers, guiding both manual and automated testing efforts.
• Define and drive the overall quality strategy, standardize QA practices, and proactively identify opportunities to improve efficiency, coverage, and speed.
• Strengthen the testing lifecycle, embed AI-assisted quality practices, and foster a culture where quality is owned across the organization.

AI QA Automation Manager

Security Engineer

• Own and lead Impiricus’s security architecture across AWS, including identity, network security, data protection, and secure cloud-native services.
• Serve as the primary owner of SOC 2 compliance, including control design, evidence collection, audit coordination, and continuous improvement of the control environment.
• Design and implement application and infrastructure security controls across the SDLC, partnering with engineering teams to embed security by design.
• Lead threat modeling, risk assessments, and security reviews for new products, features, and cross-platform initiatives.
• Build and operate detection and response capabilities, including logging, monitoring, alerting, and incident response processes in AWS.
• Define and enforce security standards, policies, and best practices, balancing strong security posture with developer velocity.
• Partner with product, legal, and leadership to translate regulatory, customer, and business requirements into actionable security initiatives.
• Mentor engineers and act as a security thought leader across the organization, raising the overall security maturity and culture.

Senior Cybersecurity Engineer

Graphics Designer

• Design and produce high-quality visual assets across organic social, digital campaigns, video assets, presentations, one-sheeters, and other core marketing materials.
• Create on-brand visuals optimized for key channels, including social media, email, and digital marketing touchpoints.
• Build and edit clear, well-structured layouts for decks, one-sheeters, and supporting documents with strong attention to typography and hierarchy.
• Partner with the marketing team to ensure cohesive brand expression and elevate our visual standards across all touchpoints.
• Partner cross-departmentally to implement feedback, refine designs, and deliver assets efficiently and on time.

Graphic Designer

Android Engineer

• Design, build, and maintain high-quality Android applications using Kotlin and modern Android frameworks.
• Collaborate with product managers, designers, and backend engineers to deliver intuitive, reliable mobile experiences.
• Implement scalable mobile architectures (e.g. MVVM, clean architecture) and contribute to technical design decisions.
• Ensure application performance, reliability, and security across a range of Android devices and OS versions.
• Write well-tested, maintainable code and participate in code reviews to uphold engineering best practices.
• Integrate mobile applications with backend APIs and third-party services.
• Contribute to continuous improvement of mobile development processes, tooling, and release workflows.

Mobile Engineer – Android

• Design, build, and maintain high-quality iOS applications using Swift and modern iOS frameworks.
• Collaborate closely with product managers, designers, and backend engineers to deliver intuitive, user-centric mobile experiences.
• Implement and evolve scalable iOS architectures (e.g., MVC/MVVM/Clean Architecture) and contribute to technical design decisions.
• Ensure application performance, reliability, and security across supported iOS devices and OS versions.
• Write clean, maintainable, and well-tested code, and actively participate in code reviews.
• Integrate iOS applications with backend APIs, third-party SDKs, and platform services.
• Contribute to continuous improvement of mobile development processes, tooling, and App Store release workflows.

Mobile Engineer – iOS

AI Engineer

• Design, develop, and maintain backend systems in Python, integrating AI-driven functionalities and APIs
• Implement prompt engineering, Retrieval-Augmented Generation (RAGs), and basic generative AI solutions into platform workflows
• Collaborate on AI model deployment, fine-tuning, and production integration
• Apply ML algorithms such as linear regression, logistic regression, tree-based methods, and neural networks where applicable
• Ensure scalable, secure architecture leveraging AWS services (EC2, S3, Lambda, etc.)
• Contribute to architectural decisions, backend infrastructure, and system optimization
• Work cross-functionally with product, data science, and engineering teams to align AI initiatives with business goals
• Mentor junior AI engineers as the team grows
• Stay current with emerging AI technologies and assess their applicability to product needs
• Business travel necessary, especially for Remote candidates

DevOps Engineer

• Design, build, and maintain scalable AWS infrastructure using Infrastructure as Code tools such as Terraform or AWS CloudFormation.
• Develop and manage CI/CD pipelines leveraging AWS services (e.g. CodePipeline, CodeBuild, CodeDeploy) and/or third-party tools.
• Operate and optimize containerized and serverless workloads using services such as EKS, ECS, Lambda, and Fargate.
• Monitor, log, and troubleshoot systems using Amazon CloudWatch, AWS X-Ray, and related observability tools to ensure high availability.
• Implement AWS security best practices, including IAM, network security (VPCs, security groups), and secrets management.
• Automate infrastructure operations, scaling, and maintenance using scripting and AWS-native automation services.
• Lead incident response and post-incident reviews, driving continuous improvements in reliability, performance, and cost optimization.
• Support additional infrastructure and operational responsibilities as needed.

Implementation Specialist

• Maintain and update campaign details, timelines, and statuses in internal systems
• Track, configure, and launch client campaigns according to defined requirements and timelines
• Monitor active campaigns to ensure delivery, optimal performance, and successful execution
• Communicate campaign-related updates, issues, and needs to Development and Customer Success teams
• Generate, review, and upload client and internal reports in a timely manner
• Support troubleshooting efforts by identifying errors or inconsistencies and escalating as needed