Manager

• Manages the daily operations of the Self Pay and Bad Debt department for Peaks region.
• This involves managing a team of supervisors and a team of remote caregivers who answer patient inquiries regarding all aspects of our billing processes.
• This team’s role is to help patients understand their financial responsibility and collect on outstanding balances or connect patients with resources to aid in the resolution of these balances.
• Create a high performing team in a fast-paced telephony environment to support a high level of patient satisfaction consistent with the organization’s mission.
• Oversee daily operations of the Self Pay and Bad Debt department.
• Hire, develop and retain supervisors and caregivers.
• Provide coaching and feedback to improve performance and recognize accomplishments.
• Leverage a complex telephony tool to optimize collection performance.
• Provide support to ensure that the team is engaged and has the tools necessary to perform their job functions effectively.
• Resolve complex patient escalations by working with teams across the organization.
• Establish goals/KPIs and monitor performance taking corrective action as necessary.
• Identify process opportunities and initiate process improvements by analyzing departmental data and assessing patient satisfaction.

Manager, Self Pay Bad Debt

Consultant

• Deliver benefits orientations and presentations to physicians and residents, translating complex information into clear, actionable guidance
• Provide expert guidance on employee benefit programs, including health, retirement, and life event processing, ensuring accurate and compliant administration
• Provide high-touch support for physicians and residents through one-on-one provider consultations that exemplify strong customer service
• Lead and contribute to projects and process improvement initiatives, supporting the design, implementation, and ongoing optimization of benefits workflows and service delivery models
• Serve as a subject matter expert and resource for team members, providing training, coaching, and guidance on systems, processes, and benefits knowledge to enhance team capability and performance
• Maintain strict confidentiality and accuracy when managing sensitive HR and benefits data, ensuring compliance with organizational policies and applicable regulations

Solutions Center Physician Benefits Consultant

Analyst

• Reconciliation of unposted and posted cash with the cash management tools and Epic
• Along with variance reporting, G/L reconciliation and Third-Party biller support and customer service
• Evaluate payment variances in Epic WQs against payer contracts to determine if payer underpaid or overpaid
• Identifying trends through reporting and data analysis
• Log findings and provides feedback to Hospital Billing AR Management, Cash Management, and Managed Care leadership
• Perform root cause analysis and recommend and develop process improvement
• Serve as a liaison to internal teams
• Help design and implement improvements to reimbursement process flows
• Work with managed care to ensure knowledge and interpretation of managed care contracts are aligned
• Work with Compliance, Finance and Government insurance follow up teams
• Initiate contact with technical teams to work through technical builds and enhancements
• Participate and lead special projects, as assigned
• Oversee workflow implementation with partners
• Compile and coordinate materials and feedback on special projects
• Trains and mentors' new associates

Reimbursement Specialist, Cash Control Analyst

Account Executive

• Responsible for processing all claims, electronic and paper, within EPIC and outside the clearinghouse.
• Monitor unbilled claims, maintaining and updating medical coverage.
• Process all claims in a timely manner through resolution of patient account work queues to ensure medical coverage is accurately added to all appropriate accounts.
• Processes and correct registration information, coding, status level of care, coverage and coordination of benefits through appropriate processes in the system.
• Assists in monitoring unbilled outstanding claims.
• Works with Clearinghouse to resolve system or edit issues.
• Research errors identified by payers and works with other departments to correct information on claims.
• Acts as Subject Matter Expert (SME) for team.
• Supports onboarding of team members and cross training efforts.
• Works with members of IT team to test new connections or troubleshoot issues.
• Supports supervisor in coordinating with clearinghouse vendors and payer EDI teams.
• Meets department’s productivity and quality goals in high volume processing environment.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Patient Account Associate, Claims and EDI

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Clinical Application Analyst

Communications

• Supports internal stakeholders with their marketing and communication needs
• Creates and implements communication plans
• Writes articles and visual storytelling for executive leaders
• Key advisor on communications to internal stakeholders
• Collaborates with MarCom professionals on external marketing and communications
• Builds relationships across the enterprise

Communications Manager

Pharmacist

• Manage high-cost, specialty-tier medications and patient counseling
• Ensure safe, appropriate, cost-effective therapies and accurately dispense medications
• Provide counseling to patients on medication adherence strategies
• Supervise and direct activities of interns and technicians

Clinical Pharmacist – Specialty Pharmacy

Research Scientist

• Assist in duties and activities associated with supporting clinical research and research studies at Intermountain Healthcare.
• Provide support to clinical research coordinators, clinical investigators, physicians, nurses, department managers and other staff.
• Support onboarding for new research staff by preparing, collecting, and filing “research ready” documents in compliance with required training and applicable regulations.
• Provide data entry and appropriate documentation into Intermountain departmental and study-related external programs.
• Collect, input, and maintain data in Intermountain and external databases.
• Interact closely with coworkers, medical staff, and patients, and perform other duties as assigned.

Research Assistant – Regulatory Credentialing

• Responsible for complex level work supporting Epic Inpatient Orders through planning, designing, implementing, maintaining, and providing ongoing optimization and support
• Provides analysis, design, configuration, testing, implementation, and support of administrative, financial, or clinical information systems
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Mentors and identifies training opportunities for teams

Senior Epic Orders Application Analyst

Vice President

• Assess physical, social, and psychological status of patients
• Develop individualized plan of care in collaboration with patients, families, and healthcare team
• Direct and delegate care to interdisciplinary care team
• Evaluate patient responses and revise care as necessary
• Promote nursing profession and participate in the development of others

Pediatric Nurse Abstractor

• Support patients on anticoagulation therapy across Colorado and Montana
• Facilitate medication access and resolve barriers
• Collaborate with pharmacists and providers for safe patient care
• Coordinate lab monitoring and adhere to provider recommendations
• Manage applications for home monitoring devices and related services
• Perform clinic administrative tasks, including scheduling visits

Pharmacy Technician – Anticoagulation

• This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
• Gathers, validates, and translates technological requirements into design and development specification while providing product management.
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.).
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

Application Analyst – Beaker

Call Center Representative

• The Contact Center Representative is the first connection between Intermountain and patients.
• Responsible for fostering relationships with patients, parents and guardians regarding the patient's care.
• Answer phones promptly, and successfully interface with callers to communicate patient's needs through messaging with clinical caregivers.
• Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
• Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
• Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.

Contact Center Representative

Accountant

• safeguards Intermountain Health's assets through monthly accounting operations and internal controls
• ensures accurate and compliant financial reporting
• responsible for understanding account balances, completing reconciliations, performing data analysis and supporting the companies assigned to their team and manager
• understands and explains all aspects of the accounting process
• performs routine and non-routine accounting tasks requiring in-depth analysis
• acts as an accounting technical resource to others
• provides expertise in applying generally accepted accounting principles to all phases of accounting operations
• responsible for in-depth analysis of accounting tasks, critical accounting entries and financial statement review
• may have responsibility for the month-end close of a company
• may act as a mentor to other members of accounting
• may have responsibility for training, coordinating, and reviewing work of others
• may be a project lead or perform supervisory duties

Senior Accountant

Data Analyst

• Initiating the development and deployment of data analytics at Intermountain Health.
• Acting in a more senior capacity, contributing to strategic initiatives, clinical standards, and operational goals through data insights.
• Collaborating with business and clinical leaders across Intermountain Health.
• Providing advanced support for management level leadership in a business or clinical area.
• Developing a deep understanding of customer data and business/clinical operations they support.
• Fulfilling complex customer requests through data exploration, report development, and visual storytelling.
• Communicating analytic findings to their customers and providing project updates.
• Leading analytic work demonstrations and hands-on training for customers.
• Staying updated on industry trends and advancements.

IMH