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Solutions Center Physician Benefits Consultant
IMHSolutions Center Physician Benefits Consultant at Intermountain Health providing benefits orientations and one-on-one consultations. Ensuring accurate benefits administration and supporting process improvements for healthcare professionals.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Deliver benefits orientations and presentations to physicians and residents, translating complex information into clear, actionable guidance
- Provide expert guidance on employee benefit programs, including health, retirement, and life event processing, ensuring accurate and compliant administration
- Provide high-touch support for physicians and residents through one-on-one provider consultations that exemplify strong customer service
- Lead and contribute to projects and process improvement initiatives, supporting the design, implementation, and ongoing optimization of benefits workflows and service delivery models
- Serve as a subject matter expert and resource for team members, providing training, coaching, and guidance on systems, processes, and benefits knowledge to enhance team capability and performance
- Maintain strict confidentiality and accuracy when managing sensitive HR and benefits data, ensuring compliance with organizational policies and applicable regulations
Requirements
What you’ll need- 3-5 years of experience in benefits administration, HR operations, or HR service center environments
- Experience providing consultative HR or benefits support in a customer-facing environment
- Functional human resources experience in either employee relations, compensation/benefit administration, training/development, learning, or employment/recruiting
- Strong understanding of human resources, or similar field of work, principles, practices, laws and regulations
- Working knowledge of the healthcare industry, role, and terminology
- Experience coaching and training others in the use of enterprise software or service management systems
- Intermediate to advanced proficiency in Workday or similar HRIS platforms, including execution of complex benefits transactions, workflow management, and issue resolution
- Experience utilizing case management platforms (e.g., ServiceNow, Service Matters) to manage, document, and resolve employee inquiries with accuracy and timeliness
- Experience delivering presentations, orientations, or training sessions to professional or clinical audiences.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationHR operationsemployee relationscompensation administrationtraining and developmentHRIS platformscomplex benefits transactionsworkflow managementissue resolutioncase management
Soft Skills
customer serviceconsultative supporttrainingcoachingcommunicationpresentation skillsprocess improvementconfidentialityaccuracyteam collaboration