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Solutions Center Physician Benefits Consultant
IMHSolutions Center Physician Benefits Consultant at Intermountain Health providing benefits orientations and one-on-one consultations. Ensuring accurate benefits administration and supporting process improvements for healthcare professionals.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
benefits administrationHR operationsemployee relationscompensation administrationtraining and developmentHRIS platformscomplex benefits transactionsworkflow managementissue resolutioncase management
Soft Skills
customer serviceconsultative supporttrainingcoachingcommunicationpresentation skillsprocess improvementconfidentialityaccuracyteam collaboration
Tools & Technologies
WorkdayServiceNowService Matters
Industry Keywords
healthcare industryemployee benefitscomplianceHR principlesHR regulationsbenefits workflowsservice delivery models
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Deliver benefits orientations and presentations to physicians and residents, translating complex information into clear, actionable guidance
- Provide expert guidance on employee benefit programs, including health, retirement, and life event processing, ensuring accurate and compliant administration
- Provide high-touch support for physicians and residents through one-on-one provider consultations that exemplify strong customer service
- Lead and contribute to projects and process improvement initiatives, supporting the design, implementation, and ongoing optimization of benefits workflows and service delivery models
- Serve as a subject matter expert and resource for team members, providing training, coaching, and guidance on systems, processes, and benefits knowledge to enhance team capability and performance
- Maintain strict confidentiality and accuracy when managing sensitive HR and benefits data, ensuring compliance with organizational policies and applicable regulations
Requirements
What you’ll need- 3-5 years of experience in benefits administration, HR operations, or HR service center environments
- Experience providing consultative HR or benefits support in a customer-facing environment
- Functional human resources experience in either employee relations, compensation/benefit administration, training/development, learning, or employment/recruiting
- Strong understanding of human resources, or similar field of work, principles, practices, laws and regulations
- Working knowledge of the healthcare industry, role, and terminology
- Experience coaching and training others in the use of enterprise software or service management systems
- Intermediate to advanced proficiency in Workday or similar HRIS platforms, including execution of complex benefits transactions, workflow management, and issue resolution
- Experience utilizing case management platforms (e.g., ServiceNow, Service Matters) to manage, document, and resolve employee inquiries with accuracy and timeliness
- Experience delivering presentations, orientations, or training sessions to professional or clinical audiences.