Contact Center Representative

IMH

Contact Center Representative at Intermountain Health connecting patients with their healthcare needs. Providing exceptional care and facilitating communication between patients and clinical caregivers.

Posted 6/7/2026full-timeWest Valley City • Utah • 🇺🇸 United StatesJunior💰 $18 - $25 per hourWebsite

About the role

Key responsibilities & impact

The Contact Center Representative is the first connection between Intermountain and patients.
Responsible for fostering relationships with patients, parents and guardians regarding the patient's care.
Answer phones promptly, and successfully interface with callers to communicate patient's needs through messaging with clinical caregivers.
Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.

Requirements

What you’ll need

One year of customer service experience
Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.
Preferred Qualifications
One year of customer service experience in a hospital or medical office
Medical terminology helpful
Experience working with Electronic Medical Records (EMRs)

Benefits

Comp & perks

Benefits Eligible: Yes, check them out here
All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvinganalytical skillsschedulingregistrationbillingmedical requestsmedical terminologyElectronic Medical Records

Soft Skills

interpersonal skillscommunication skillsself-motivatedprofessionalism