Manager, Self Pay Bad Debt

IMH

Manager overseeing Self Pay and Bad Debt operations for Peaks region healthcare organization. Managing teams and ensuring high patient satisfaction in billing processes.

Posted 6/19/2026full-timeBroomfield • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $52 per hourWebsite

About the role

Key responsibilities & impact

Manages the daily operations of the Self Pay and Bad Debt department for Peaks region.
This involves managing a team of supervisors and a team of remote caregivers who answer patient inquiries regarding all aspects of our billing processes.
This team’s role is to help patients understand their financial responsibility and collect on outstanding balances or connect patients with resources to aid in the resolution of these balances.
Create a high performing team in a fast-paced telephony environment to support a high level of patient satisfaction consistent with the organization’s mission.
Oversee daily operations of the Self Pay and Bad Debt department.
Hire, develop and retain supervisors and caregivers.
Provide coaching and feedback to improve performance and recognize accomplishments.
Leverage a complex telephony tool to optimize collection performance.
Provide support to ensure that the team is engaged and has the tools necessary to perform their job functions effectively.
Resolve complex patient escalations by working with teams across the organization.
Establish goals/KPIs and monitor performance taking corrective action as necessary.
Identify process opportunities and initiate process improvements by analyzing departmental data and assessing patient satisfaction.

Requirements

What you’ll need

Managerial experience in hospital collections or equivalent in other industry
Bachelor’s degree or equivalent experience in a healthcare field
Demonstrated interpersonal skills in a collaborative work environment.
Track record of problem solving in a complex organization.
Experience in a revenue cycle operation utilizing Epic.

Benefits

Comp & perks

generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hospital collectionsrevenue cycle operationdata analysisprocess improvementperformance monitoringKPI establishmentpatient billing processesfinancial responsibilityproblem solving

Soft Skills

managerial experienceinterpersonal skillscollaborative workcoachingteam developmentperformance feedbackengagementconflict resolution