Salesforce Developer

• A successful senior developer will have a strong set of core skills that are transferable across various functions, departments, and tools.
• The incumbent will lead the design, build, test, and deploy a spectrum of innovative solutions across all regions of Intermountain Health to drive process improvement and contribute to the organization's success.
• Candidates should be prepared to collaborate with peers, participate in project development, and engage with business and clinical partners to deliver high-quality, scalable, and outcomes-focused products.
• The position holder will design, develop, document, and test simple to moderately complex solutions.
• They will build stable reusable software components requiring custom code (may be low code/no code), back-end, and UI integrations.
• The senior developer creates and deploys responsible, trustworthy, and secure products.
• They coordinate work with external service vendors and third parties to resolve concerns and issues vital to the integration of their solutions into Intermountain’s technical and cultural ecosystem.

Senior Salesforce Developer

Business Analyst

• The HIM Systems Analyst conceptualizes, designs, implements, supports and maintains assigned business system processes and workflows.
• Implements, maintains and supports HIM standards to meet the business needs of Intermountain Heath, drives identification of system workflow requirements for document management.
• Identifies areas of improvements and processes through data analysis and designs innovative solutions.
• Works collaboratively with cross functional teams including Medical Group Clinics and other outpatient clinic departments on the education, implementation, and management of HIM standards within the clinic setting.
• Provides training and auditing of HIM standards and related HIM functions.
• Provides reporting and feedback to clinics regarding HIM standards and reports back to clinic leadership.
• Works closely with clinic operations to meet standards.
• Provides operational and implementation support for clinic acquisitions and denovos.
• Collects and documents business requirements and business needs, works closely with HIM Systems Analysts to implement identified business needs.
• Liaise between various business departments and groups and effectively communicate and manage stakeholder engagement.
• Maintain documentation regarding various projects, processes, and operations.
• Monitors HIM processes in the clinic setting and recommends process improvements.

HIM Business Analyst

Manager

• Coordinates and manages the care of patients with chronic or complex conditions.
• Works collaboratively with physicians, interdisciplinary teams, individual patients, and families.
• Monitors and engages patients across the continuum of care, facilitating transitions and providing support.

Social Work Care Manager

Executive Assistant

• proactively anticipates needs to support a variety of administrative functions for our VP of Operations
• manages complex calendars, coordinating priorities, and ensuring seamless day-to-day operations
• leads and supports event planning efforts, including coordinating logistics, vendors, and agendas
• acts as a central point of coordination, ensuring deadlines are met and information flows efficiently
• creates and modifies documents and presentations, tracks and influences performance metrics

Senior Executive Assistant

Account Executive

• Provides extraordinary care to our customers through friendly, courteous, and professional service
• Identifies appropriate payment details and saves back-up as appropriate
• Researches, validates and makes adjustments to payment postings
• Follows up in accordance with procedures and policies with an overall goal of account resolution
• Initiates payer recoupments, payer refunds, and patients refunds where applicable
• Navigate various payer claim portals and understand payer functionality
• Effectively communicate both orally and in writing

Patient Account Associate I, Credit Balance and Account

General

• Provides ongoing support and coordination as a liaison between the Medical Staff, Medical Directors, and Administration
• Directs the on-going credentialing / privileging process and other administrative functions
• Participates in enrollment progress update meetings for assigned market
• Keeps detailed notes about enrollment progress in provider enrollment database
• Completes all payer re-credentialing requests and demographic/roster requests
• Completes out-of-State Medicaid individual and facility enrollments timely and accurately
• Collaborates with AR to identify claim denial trends and with Coding to identify trend denials related to CPT codes
• Coordinates all aspects of provider enrollment

Provider Enrollment Specialist

Data Engineer

• Provide leadership in developing data marts, designing data models, implementing ETL processes, and ensuring data usability for clients.
• Lead the physical design and implementation of databases for complex projects, optimizing data presentation for reporting tools.
• Develop and maintain standards for data warehouse elements, such as architectures, models, tools, and databases ensuring it aligns with best practices.
• Provide troubleshooting support for data warehouses and address technical issues promptly.
• Design, implement, and operate data warehouse systems to balance optimization of data access and resource utilization to meet performance requirements.
• Perform complex system and data analysis, using SQL, PLSQL, Python, and other languages to develop solutions through advanced programming and analysis.
• Build robust processes to streamline data flow by developing data warehouse process models, including sourcing, loading, transformation, and extraction, to support data integration pipelines.
• Create and manage supporting documentation, including metadata, diagrams of entity relationships, business processes, and process flows, for governance and reference.
• Ensure proper integration of data with existing standards and business processes to support smooth operations, maintaining consistency across systems.
• Create plans, test files, and scripts for data warehouse testing, including unit and integration testing to ensure system readiness.
• Develop, document, and deliver complex ad-hoc queries, consulting with business users to determine needs, feasibility, and priorities.
• Develop and implement ETL processes and map data between source systems, data warehouses, and data marts, ensuring smooth data flow across them, while verifying the structure, accuracy, and quality of warehouse data.

Senior Data Architect

Human Resources

• In support of Intermountain’s compensation philosophy and pay program, provide support for compensation programs, job architecture, and pay practice initiatives across the organization.
• Support the Compensation Manager in helping their assigned portfolio achieve compensation solutions that align with organizational goals, talent strategy, regulatory compliance, and labor market conditions.
• Gather feedback on proposals, analyze data, and coordinate reviews and input; provide recommendations based on review and analysis of data.
• Provide education and training materials on compensation projects, procedures, and policies.
• Partner with members of the Compensation team, and all levels of business and HR leaders, to support Compensation initiatives, goals, and plans.
• Act as a first point of contact for most compensation requests, appropriately responding to inquiries, gathering initial information, and assessing needs, opportunities, and needed involvement.
• Respond to and manage challenging and sensitive situations and outcomes with professionalism, discretion, and sound judgment.
• Manage and complete service ticket requests on a variety of compensation topics. This includes triaging incoming tickets, quick and accurate responses and resolutions to tickets, and covering for other consultants’ tickets as needed.
• Review, evaluate, and approve compensation actions including pay offers, equity adjustments, and job evaluations, ensuring market alignment, internal equity, and adherence to policy; preparing recommendations and escalating proposals as appropriate.
• Support enterprise compensation initiatives and projects by conducting analyses, audits, and reviews; managing high volumes of requests and escalations; identifying issues and opportunities; and delivering clear, accurate findings and recommendations.

Human Resources Compensation Consultant

Analyst

• Supervises the daily operations in the assigned area.
• Collaborates with department leadership team to evaluate service needs and volumes and adjust staffing levels accordingly.
• Assigns daily work schedules.
• Acts as a resource in the daily operations and activities of the department.
• Performs procedures as required.
• Develops, implements and teaches new and evolving technologies.
• Communicates policies and practices to team.
• Directs and coordinates training of new employees.
• Supports the department leadership team in problem solving to address issues relating to patient safety, care and service.
• Promotes effective working relationships and works effectively as part of a department/unit team and interdepartmentally to facilitate that departments ability to meet its goals and objectives.
• Assists with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
• Assists in updating and maintaining personnel files.
• Maintains and monitors Kronos records for employees.
• Presents and documents staff meetings as required.
• Collaborates with the department leadership team to identify and drive quality and performance improvement initiatives.
• Ensures compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

HIM Supervisor – Document Analysts

Financial Planning and Analysis

• The Oncology Financial Coordinator is responsible for obtaining accurate financial approvals for patients at Intermountain Health.
• Analyze and validate the information needed to obtain financial approval for services.
• Mitigate the financial risk to Intermountain Health by performing an accurate financial review.
• Provide a platform for counseling patients on financial considerations throughout their care experience.
• Work with a multidisciplinary team consisting of patients, revenue cycle, physicians, nurses, and pharmacists.

Oncology Financial Coordinator

Call Center Representative

• Responsible for hiring, onboarding, and the development of talent (e.g. training, mentoring, knowledge, skills, tools);
• Provides support, coaching and corrective action, career planning and progression;
• Accountable for creating a team culture of engagement, compassion, and diversity.
• Manages team expenses, including labor budget allocations, overtime, scheduling and budgeted hours, timecard approval and oversight, and oversight of compensation and incentives.
• Demonstrates a high level of leadership acumen (e.g. excellent communication, approachable, follows through on commitments, trustworthy, purposeful); and subject matter expertise.
• Responsible for the operational workflow / performance of the team including employee metrics, department and company KPIs, obtainment of goals, continuous improvement, compliance to rules and regulations, and the delivery of superior service.
• Demonstrates subject matter expertise regarding contact center roles and responsibilities.

Contact Center Operations Supervisor

Program Manager

• This position is accountable for delivering on Intermountain's vision of extraordinary care by leading, directing, overseeing, and achieving the goals and strategic initiatives of the Design and Construction department.
• Supports the system facility planning, design, and construction program as approved through the capital budget process and as directed by the Assistant Vice President (AVP) of Design and Construction.
• Provides direction and guidance to the system strategic facility master planning and specific project planning of major/strategic projects and works in collaboration with Real Estate, Operations, and Strategy teams.
• Creates, monitors, improves, and teaches a consistent project development process throughout the Intermountain system as assigned.
• Assists with the creation and project cost estimating and scheduling related to each annual five-year capital plan and updates and works with Finance to develop the five-year capital plan.
• Demonstrates a working knowledge of and applies the current version of International Building Codes (e.g., IBC, IFC, IMC, IPC, etc.), Life Safety Codes, specific State Department of Health Regulations, National Fire Protection Agency (NFPA), FM Global Regulations, and similar regulatory requirements as applied to all assigned major/strategic projects.
• Collaborates with Senior Director, Facility Planning – Standards and Controls, Systems and Controls Director, as well as the Design Standards Manager on the development, maintenance, and implementation of system design standards and other initiatives as required.
• Provides direction and oversight to strategic facility master planning projects to ensure integration of industry best-practices, compliance with standards, leverage Strategy data, and eliminate waste.
• Manages major/strategic construction projects, as necessary. Manage assigned project scopes, schedule, and budgets.
• Manages customers, stakeholders, and vendor relationships and expectations. Executes on Talent Management including such things as staffing, engagement, and performance review.
• Prepares the operational budget for respective team and coordinates with AVP of Design and Construction on approvals.
• Utilizes the One Intermountain Operating Model (IOM) to identify areas of opportunity, such as standardization of work processes and quality improvement.
• Uses benchmarking data to identify gaps and deploys continuous improvement efforts. Participates in various system teams representing construction project initiatives.

Facility Planning Program Director

• This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
• Provides advanced technical support, configuration, integration, and maintenance for various healthcare applications throughout their lifecycle.
• Manage small and mid-sized projects related to these applications and their technologies.
• Mentor other analysts and contribute to the development of best practices for application configuration, deployment, support, archival, and decommissioning.
• Documents and recommends workflow changes and technical/functional designs needed to support business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common and complex issues according to agreed upon service levels and department standards.
• Provides Capital Planning with cost of equipment, infrastructure information.

Senior Application Analyst

Pharmacist

• The Pharmacy Technician demonstrates consistent application of knowledge and skills in assisting the pharmacist in execution of appropriate, safe, efficacious, efficient, and cost-effective pharmaceutical care
• Participate in many procedural aspects of pharmacy practice under the supervision of a licensed pharmacist or technician supervisor
• Support Pharmacy Services in all locations (i.e., acute, community, ambulatory, specialty)
• Operate in a call center environment and require strong phone-based communication skills
• Support prescription preparation and fulfillment in a fast-paced environment, with work performed on your feet throughout the day
• Maintain positive relationships with facility caregivers throughout the system and support applicable programs
• Communicate results of auditing or project-based activities in an open and constructive manner
• Support facility and system Pharmacy Services throughout Intermountain Health

Specialty Pharmacy Technician

Director

• Provides effective leadership and creates a culture of accountability for Medical Group operations
• Develops and manages budgets for areas of responsibility
• Partners with other leaders to understand and respond to competitive threats in the market
• Maintains an operational knowledge of all organizational policies and procedures and ensures compliance with these

IMH