Patient Account Associate I, Credit Balance and Account

IMH

Patient Account Associate at Intermountain Health providing customer care and resolving payment processing issues. Engaging with customers to ensure accurate account handling and communication.

Posted 6/26/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provides extraordinary care to our customers through friendly, courteous, and professional service
Identifies appropriate payment details and saves back-up as appropriate
Researches, validates and makes adjustments to payment postings
Follows up in accordance with procedures and policies with an overall goal of account resolution
Initiates payer recoupments, payer refunds, and patients refunds where applicable
Navigate various payer claim portals and understand payer functionality
Effectively communicate both orally and in writing

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required
Knowledge of Medicaid and Medicare billing regulations required

Benefits

Comp & perks

wellness programs
generous benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

payment postingbillingcollectionspayer recoupmentspayer refundspatient refundsaccount resolutionpayment adjustmentspayer claim portalsbilling regulations

Soft Skills

customer servicecommunicationcourtesyprofessionalismresearchvalidationfollow-upproblem-solvinginterpersonal skillsorganizational skills

Certifications

High School DiplomaGED