Illumina

Sales

• Deliver technical consultations on NGS applications and assay design
• Support customers in implementing workflows
• Conduct training sessions on NGS applications
• Collaborate with sales, services, and marketing teams

Technical Sales Specialist

Director

• Enable Pricing Excellence and Evolution
• Lead initiatives that bring the pricing vision to life across global markets.
• Create, articulate, and present persuasive recommendations regarding pricing proposals within a highly cross-functional, matrixed organization.
• Drive change management efforts to ensure global adoption of new pricing strategies, including developing training materials and leading internal workshops for key stakeholders.
• Build pricing frameworks, models, and dashboards that inform decisions and optimize revenue.
• Analyze various global markets to gain an understanding of compelling value propositions, competitive positioning, and most desirable product attributes and trade-offs and how these link to pricing strategies.
• Implement advanced customer segmentation and personalized pricing strategies (by region, customer type/tier, or channel), leveraging data science and digital tools to maximize revenue opportunities.
• Establish clear KPIs for pricing initiatives and lead post-implementation reviews to monitor outcomes and drive continuous improvement.
• Develop and maintain pricing tools and concepts.
• Partner with Marketing, Finance, Sales, and Operations to align pricing strategies with business objectives and tactical pricing execution.
• Key partner in establishing an efficient, effective, and repeatable strategic pricing process for New Product Introductions (NPIs).

Associate Director – Pricing Transformation

Field Engineer

• Provide daily on-site support performing installation, upgrade, diagnoses, troubleshooting, and repair of complex equipment and systems
• Provide feedback to Manager and identify opportunities to promote efficiency in day to day operations
• Deliver technical support to onsite sites utilizing experience performing installations, diagnoses, troubleshooting, service, and repair of complex Illumina instrumentation and systems
• Build and maintain strong relationships across in-district Service and Support teams
• Troubleshoot a wide variety of complex customer reported problems
• Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction
• Responsible for completing post repair/install validation runs as required on all platforms
• Manage all administrative tasks (SFDC case management) in a quality manner and within the established guidelines, making suggestions and changes when needed
• Independently manage account, build and help strengthen customer relationships
• Schedule and perform equipment upgrades and new installations
• Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation
• Responsible for escalating repairs as needed and primary point of contact for escalation related activities
• Running reports on instrument failures and using data to proactively service instruments in order to avoid costly downtime
• Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc
• Partner with NSST and product support for any ongoing sustaining engineering activities (product performance monitoring or product improvement efforts)
• Responsible for communicating and overseeing any rotational support locally or from other regions
• Resource to assist other SSE’s in troubleshooting complex issues
• Provide additional onsite training/support to other SSE’s to further develop their skill sets
• Identify opportunities for gaining site efficiencies which will promote a decrease in mean time between repair and increase instrument uptime
• Ensure proper inventory levels of service parts and make changes as needed

Field Service Engineer 2

Sales Operations Manager

• Build relationships and act as a business partner to APAC Sales Leadership
• Collaborate with Global Commercial Ops to advocate for APAC regional needs
• Develop and improve key processes to support integrity of commercial data
• Prepare advanced analyses to help identify and communicate trends
• Partners with sales leaders and Global Comm Ops to execute administration of Territory Design (ETM) in SFDC
• Align with other regional Sales Ops to share best practices
• Coordinate and support Account and Territory planning
• Partner with Regional Funnel team to support KPIs
• Drive adoption of commercial system and enablement tools for Sales

Sales Operations Analyst

Operations

• Reporting to the Sr. Director of Global Compensation and Talent Mobility
• Responsible for leading all aspects of Compensation Operations
• Leads cyclical compensation review processes end-to-end (planning, timelines, requirements)
• Responsible for compensation systems and tools (primarily Workday)
• Manages design and implementation of required compensation process changes in Workday
• Provides project/program management across Compensation Operations initiatives
• Delivers reporting and analysis to drive data integrity
• Partners on communications, job aids, manager guidance, and training/change management materials
• Maintains key Comp systems vendor relationships and tools
• Supports audit and compliance activities impacting Compensation Operations
• Supports operational administration of related talent processes in Workday

Senior Manager, Compensation Operations

• Provide daily on-site support performing installation, upgrade, diagnoses, troubleshooting, and repair of complex equipment and systems.
• Provides feedback to Manager and identifies opportunities to promote efficiency in day to day operations.
• Delivers technical support to onsite sites utilizing experience performing installations, diagnoses, troubleshooting, service, and repair of complex Illumina instrumentation and systems.
• Troubleshoot a wide variety of complex customer reported problems
• Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction
• Responsible for completing post repair/install validation runs as required on all platforms
• Manage all administrative tasks (SFDC case management) in a quality manner
• Independently manage account, build and help strengthen customer relationships
• Schedule and perform equipment upgrades and new installations
• Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc.
• Responsible for communicating and overseeing any rotational support locally or from other regions

Onsite Field Service Engineer 2

Attorney

• Leading legal projects and workstreams related to complex commercial transactions and internal process management requiring in-depth consideration of multiple factors
• Negotiating and advising on terms and conditions for product and service sales
• Advising on various legal risks, pricing and other business strategies, as well as other issues related to commercial deals in a very dynamic and fast-paced environment
• Reviewing and revising business documents and working closely with finance, commercial, business development, product marketing and other teams to accomplish company goals
• Developing and improving processes that support contracting with customers, vendors, and collaborators.

Senior Attorney, Commercial

• Develop, implement and monitor the district business plan to meet assigned revenue and strategic objectives.
• Responsible for the direction, support and motivation of the district sales team to meet agreed targets and objectives.
• Establish territory quotas and achieve the quarterly and annual sales and profit plan as assigned.
• Routinely forecast, monitor, and control selling and other expenses for the district within assigned expense budgets.
• Routinely and accurately forecast customer demand (i.e., product quantities and dollars, orders, shipments).
• Ensure that sales staff achieves their forecasts, follows company guidelines/practices/policies, and provide timely development plans to correct for under performance.
• Responsible for ensuring that Illumina’s commitment to customer satisfaction is performed, delivered, and constantly improved.
• Talent Acquisition, talent development, performance management

Senior Sales Manager

Procurement

• Develops sourcing strategy for all goods and services.
• Negotiates and manages contracts and relationships with vendors.
• Implements policies and metrics to ensure that savings goals are realized.
• Works with technical buyers, engineers and management to identify new product needs.
• Identifies new sources in order to meet business requirements.
• Responsible for quality control of vendor products.
• Responsible for planning, strategy, and execution of Capital Equipment and MRO strategic sourcing and category management.
• Address all areas of category management including category business plans, global market and pricing analysis and procurement support.
• Responsible for negotiating and reaching agreement with suppliers on complex business terms and conditions.
• Form teams from various internal departments for categories and sub-categories to manage vendors, control spend, and mitigate risk issues for Illumina.

Sourcing Manager – Capital Equipment, MRO

Account Manager

• Engage customers to effectively position and sell complex workflows
• Successfully navigate and manage a multi-tiered sales process for both capital equipment, consumables, and services
• Understand clinical and economic trends driving decision making in current healthcare market
• Provide accurate sales forecasts, with a focus on instrument placement and reagent pull through
• Build a short/medium/long term sales pipeline and manage the necessary levels of sales leads, prospects, and opportunities
• Build and maintain relationships at all levels of the customer organization
• Develop and execute on territory and account-specific sales plans to meet assigned sales quotas
• Understand competitive dynamics
• Deliver compelling technical/scientific seminars and presentations on Illumina products and their capabilities
• Partner cross-functionally with Illumina colleagues in sales, service, support, and marketing to appropriately address the needs of customer base
• Demonstrate command of scientific knowledge to engage in collaborative sales process
• Develop high-value, long-term profitable customer accounts through relationship building sales techniques, including selling at the C-level

Executive Territory Account Manager, Healthcare

• Drive the adoption of sequencing technologies within clinical settings
• Work closely with regional hospitals, pathology labs, and diagnostic partners
• Help integrate genomics into routine workflow
• Transform patient care through earlier detection and more precise treatment decisions

Senior Account Manager – Clinical and Academic

Business Development Rep

• Source and advance a pipeline of strategic partnerships across target discovery, clinical and population genomics, data licensing, software/bioinformatics, and multiomics applications
• Lead end-to-end deal execution: opportunity scoping, term sheet development, negotiation, and close
• Build and maintain senior relationships across functions within pharma and biotech partner organizations
• Develop and refine the strategic roadmap for Illumina’s genomics and target discovery services using large-scale human genetics and genomics datasets
• Interface closely with Illumina's multidisciplinary R&D team of experimental and computational scientists to align business strategy with scientific advancements

Associate Director, Business Development – AI, Multiomics & Drug Discovery

Manager

• Lead assigned areas of Illumina’s SOX compliance program
• Partner with cross-functional stakeholders during business transformation initiatives
• Identify risks, assess control design and operating effectiveness, and develop practical, business-focused recommendations
• Evaluate control deficiencies, including impact and root cause, and assess the appropriateness of management remediation plans
• Maintain high-quality internal control documentation
• Collaborate with business process owners to streamline and improve process and control design
• Coordinate and engage with external auditors to support control-related assurance activities
• Perform follow-up procedures on control deficiencies
• Champion risk management through the development and delivery of periodic risk-related initiatives and training
• Leverage technology and emerging tools, including AI, to enhance audit and SOX effectiveness

Senior Manager, Internal Audit

• Provides support for the administration of the Global Sales Commission Plan including interfacing with Sales Team Personnel to ensure timely and accurate sales commissions calculations for global sales team.
• Ensures on a daily basis the integrity of the data used for commissions processing and works to further streamline and improve current processes within each calculation cycle.
• Supports both the Sales Performance Management and Sales Departments with the analysis of sales commission related metrics to assist with plan design changes that best incentivize the sales force within department budget guidelines.
• Administration of the Global Sales Commission Plans including monthly payment calculations
• Manage new hires, promotions, and other changes in our commissions software program
• Compile and manage various data sources inputs for commissions calculation software
• Respond to commissions related inquiries
• Monitor data exchange activity to third party software host and trouble shoot errors
• Conduct software system testing for quality assurance
• Create sales metrics reports that add value for sales management
• Analyze data to identify trends, patterns, outliers to assist management with decision making
• Build relationships with Sales Team members and provide quality customer service

Sales Operations Analyst – Compensation Administration

Auditor

• Lead and/or execute assigned components of the Company’s SOX compliance program, including risk assessment, scoping, walkthroughs, and testing of IT general and application controls
• Collaborate with external auditors to support SOX-related assurance activities and SEC reporting timelines
• Independently evaluate control deficiencies, perform root cause analysis, and partner with control owners in their design and implementation of remediation actions, through to closure
• Review and maintain high-quality SOX documentation, including narratives, process flowcharts, control descriptions, and risk and control matrices
• Support periodic updates to control design to improve efficiency, effectiveness, and scalability
• Build strong, trusted relationships with cross-functional partners at various levels of management
• Maintain Internal Audit systems and tools infrastructure and implement departmental technology initiatives
• Assist with and/or lead departmental initiatives, special projects, and Finance-wide initiatives as needed