Onsite Field Service Engineer 2

Illumina

Onsite Field Service Engineer performing installation, troubleshooting, and repair of Illumina systems. Delivering technical support and building customer relationships with a focus on efficiency.

Posted 5/22/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $74,900 - $112,300 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Provide daily on-site support performing installation, upgrade, diagnoses, troubleshooting, and repair of complex equipment and systems.
Provides feedback to Manager and identifies opportunities to promote efficiency in day to day operations.
Delivers technical support to onsite sites utilizing experience performing installations, diagnoses, troubleshooting, service, and repair of complex Illumina instrumentation and systems.
Troubleshoot a wide variety of complex customer reported problems
Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction
Responsible for completing post repair/install validation runs as required on all platforms
Manage all administrative tasks (SFDC case management) in a quality manner
Independently manage account, build and help strengthen customer relationships
Schedule and perform equipment upgrades and new installations
Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc.
Responsible for communicating and overseeing any rotational support locally or from other regions

Requirements

What you’ll need

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
2-6 years relevant experience or direct experience servicing our products
Must be highly motivated and have problem-solving ability
Ability to operate as an independent contributor and as a cooperative member of a team
Excellent verbal and written communications skills
Biotechnology/Biomedical industry knowledge, or applicable military experience
Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
Technical knowledge of computer hardware, Windows OS, and networking
Planning, scheduling, and prioritization skills

Benefits

Comp & perks

access to genomics sequencing
family planning
health/dental/vision
retirement benefits
paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

installationupgradediagnosestroubleshootingrepairIllumina instrumentationpost repair validationfield optical alignmentsroboticscomputer hardware

Soft Skills

problem-solvingindependent contributorteam cooperationverbal communicationwritten communicationplanningschedulingprioritizationcustomer relationship managementfeedback provision

Certifications

Bachelor’s degreeadvanced degree