Illinois Department of Human Services

Operations

• Championing the Operations Environment Plan (OEP)
• Engage with and challenge the wider business to deliver on activities to improve environmental performance in line with the OEP.
• Coordinate and track activities and progress against plans
• Understand environmental performance data
• Support in upskilling the business to enable implementation of the OEP.
• Lead proactive engagement with Operations directorate environmental forums and regular meetings.
• Manage individual projects within the work streams outlined in the OEP.
• Creation of tailored guidance to operational colleagues on environmental issues and regulatory drivers.

Operations Environment Plan Manager

Risk

• Lead the programme team in developing an intensive, best practice approach to risk & opportunity management.
• Responsible for supporting project teams in carrying out Quantitative Risk Assessments (QRA) and assessing risk apportionment in commercial contracts and procurements relating to project and programme delivery.
• Energise and motivate key members of the project team, to develop a recognised track record for the proactive management of risk & opportunities.
• Ensure the strong integration of all risk & opportunity management information on the project, and proactive support for all major decisions on the project involving risk & opportunity.
• Drive change through the effective influencing of internal and external stakeholders, including associated supply chains, on risk & opportunity matters affecting the project.
• Drive the identification, assessment and mitigation of risks facing the project and its component parts.
• Ensure there is close integration between safety management, change control, and other programme control activities and help avoid risk & opportunity management acting as a standalone element with overall delivery.
• Lead a team who directly support project delivery to establish a unified and high standard of quality output.
• Demonstrate leadership in equality of opportunity, social inclusion, fair employment and environmental sustainability, creating open, inclusive and engaging environment within MPD and across stakeholders, customers and supply chain.

Senior Risk and Opportunity Manager

Executive Assistant

• Provide first-class support to senior Principals, managing complex diaries, coordinating meetings, and ensuring they’re fully briefed and prepared for each day.
• Work with confidence and independence, using sound judgment to balance competing priorities, resolve issues, and maintain seamless operations.
• Act as a connector, building strong professional relationships with senior leaders, stakeholders, and teams across the organisation.
• Stay informed about key priorities and developments within your Principals’ business areas and the wider organisation to deliver informed, targeted support.
• Maintain transparency and compliance by supporting governance processes, including Gifts & Hospitality and the Register of Interests.
• Oversee key administrative approvals, including documentation clearance and absence authorisations.
• Manage and maintain inboxes efficiently, coordinating meeting invites, handling correspondence, and ensuring timely filing and decluttering for clear communication.
• Contribute positively to the Executive Support Team, bringing professionalism, initiative, and collaboration to a high-performing team environment.

• Review, issue and manage highways licence applications for construction works, ensuring the correct documentation is collated to support safe Traffic Management, Site Marshalling, Working Methodology, Public Liability Insurance, Site Risk Assessments, and Safe Vehicle Usage of 3rd party contractors, where pedestrians, cyclists and vehicles travel on the TLRN.
• Ensure accurate records and worklogs are kept.
• Responsible for providing, receiving, checking and the storage of documents relating to activities including licensing and enforcement notices.
• Liaising with and submitting licence applications to the relevant Asset Operations Officer (AOO) for approval.
• Raising Road Space Permits through Street Manager and issuing licences once approved.
• Raising Traffic Orders through London Works and monitoring progress of requests.
• Carrying out some site‑based activities, including licence inspections, to support compliance and safe operations on the TLRN.
• Overseeing day‑to‑day management of a busy shared inbox, proactively identifying urgent customer requests, prioritising workflow, and working with colleagues to ensure consistent, high‑quality service delivery.
• Taking calls on behalf of the Licensing Team.
• Actively participate in open communication and knowledge sharing to build asset capability across the team.

Revenue & Licensing Technician – Asset Operations

Data Analyst

• Provide high-level support for line managers, analysing the patterns and nature of passenger travel and revenues.
• Evaluate proposals for ticketing system developments.
• Analyse and interpret fares revenue and ridership data.
• Continuously monitor the operation of the PAYG revenue system.

Senior Data Analyst

Data Scientist

• Provide a robust data management service in Places for London that protects data quality through the adoption of robust data governance principles
• Play a pivotal role in improving data capture to support the reporting and analysis functions of the business with a view to aiding better business decisions and performance measurement
• Direct responsibility for maintaining data in the property asset management and facilities management databases
• Work with property teams in Asset Management to collate and process portfolio, asset and lease information into the property systems, upholding data governance standards
• Conduct data control and audit tasks, undertaking analysis and ad hoc document management
• Ensure the data entered in the system complies with GDPR legislation

Data Manager

• Produce data related to safety-critical training programs that is accurate, consistent, and reliable to support informed decision-making and compliance with regulatory standards.
• Coordinate data requirements by engaging with the OTSD team, operational teams, and senior management to clearly understand and document data requirements, enabling alignment with organisational goals.
• Provide assistance in maintaining data integrity by conducting regular audits and validation processes to identify and resolve data discrepancies, ensuring high data integrity and trustworthiness.
• Provide support in maintaining and enhancing databases and systems for tracking and reporting training performance, ensuring they are efficient and user-friendly.
• Produce clear, accurate, and actionable reports on training outcomes based on predefined formats and guidelines, enabling informed decision-making.
• Identify data patterns and contribute observations that support improvements to training delivery and operational outcomes.
• Track and report on KPIs related to training programs, ensuring alignment with organisational standards and highlighting areas for potential enhancement.
• Provide user support by explaining reports and data outputs to stakeholders, ensuring clarity and effective utilisation of information.
• Assist with system improvements by supporting IT and data teams in maintaining and enhancing tools to meet current business requirements.
• Participate in process improvement activities by identifying routine issues and proposing updates to standard procedures and workflows.

Assistant Skills Data Analyst – Band 1

Customer Support

• Develop and champion a deep understanding of operational requirements and integrate this with insights and expertise from the Customer Insight, Strategy & Experience team and colleagues across the Customer function.
• Identify existing and emerging customer and business needs and translate these strategic priorities into achievable operational actions which are most important to our customers.
• Influence and own complex initiatives, facilitating collaboration and leveraging resources from across the organisation to achieve high-quality customer outcomes and delivery of our Customer Strategy.
• Collaborate with stakeholders across the organisation driving them to put customer at the heart of their plans and decision making.
• Compile a complete understanding of the requirements of customers, by working with the Insight and Strategy team, keeping abreast and understanding the implications of relevant best practice and customer service policy to improve the experience for new and existing customers.
• Work with operational teams to compile a forward look of strategic customer opportunities, ensuring we, as the customer rep, are involved upstream in shaping requirements.
• Own and drive key customer projects, working alongside the operational teams, through programme management / delivering actions / managing stakeholders’ expectations / project evaluation and review.
• Proactively develop and maintain positive working relationships with colleagues across Customer and operational teams.

Customer Experience Manager

Manager

• Champion TfL’s heritage approach by applying inclusive, advanced heritage expertise to balance operational needs with the protection and enhancement of heritage assets
• Provide proactive specialist advice to project teams, helping shape creative, heritage sensitive solutions that minimise consents risk and give appropriate weight to the historic environment
• Strengthen organisational awareness of heritage through maintaining and developing TfL’s Heritage Registers
• Monitor and interpret best practice across regional, national and international heritage initiatives
• Build and maintain strong external partnerships with key heritage stakeholders
• Lead and support Heritage Specialists

Heritage Manager

• Provide support across administration, advisory, governance and non‑operational resourcing activities for the directorate.
• Manage and improve internal administrative processes, including Headcount Controls.
• Own and enhance systems to ensure effective workflow and compliance with management system rules.
• Coordinate with business partners and specialist teams (including HR, Finance, SHE, Legal and Communications).
• Support stakeholder engagement on matters impacting operational and strategic decisions.
• Contribute to Business Continuity Planning.
• Lead internal communications planning and delivery (in partnership with Support Services).
• Maintain accurate records, documents and information for the directorate.
• Support internal SHE responsibilities, including safety tours, PGIs and compliance activities.
• Assist with governance processes, including preparation of submissions for Boards, Panels and Committees.
• Support procurement and low‑value purchasing processes (raising POs, liaising with vendors, etc.)
• Provide support to ad hoc projects and continuous improvement initiatives.

Assistant Executive Manager

Security Engineer

• Designing and delivering engaging security awareness campaigns that resonate with diverse audiences across TfL.
• Embedding security values into day-to-day business operations and supporting culture change at every level.
• Acting as a trusted advisor to senior leaders and teams on behavioural change, awareness strategies and effective communication.
• Using data, feedback, and behavioural insights to measure the effectiveness of initiatives and continuously improve impact.
• Partnering with technical teams to translate complex cyber risks into simple, compelling narratives.
• Championing a people-first approach to security and driving new, innovation approaches - leveraging keystone events, tailored role-based training, corporate communications channels and finding creative learning methods/tools.

Senior Cyber Security Engagement Specialist

Attorney

• Train as a solicitor in a busy in-house Legal department
• Advise other bodies within the GLA family
• Support legal functions covering a wide range of disciplines
• Undertake training in various legal teams including Commercial Law, Property and Planning Law, Public and Regulatory Law, Employment Law, and Commercial Disputes Resolution

Trainee Solicitor

• Lead transformational giving at a defining moment in our history
• Manage a portfolio of high-value prospects and craft compelling cases for support
• Define campaign priorities and influence organisational decisions
• Secure five- and six-figure gifts
• Guide a talented team and foster a culture of curiosity and collaboration

Senior Philanthropy Manager

Engineer

• Developing processes, tools, methodologies, technical or functional strategies, standards and governance, and identifying and influencing best practice, to deliver environmental outcomes and enable continuous improvement across TfL.
• Working closely with industry, internal and external stakeholders to exploit existing knowledge or technology and introduce relevant innovations or best practice across TfL.
• Advising and supporting projects and asset groups to deliver and develop environment processes and technical strategies.

Engineer – Environment & Sustainability

People Operations

• Start a 30-month apprenticeship programme designed to kick-start your career in the People profession.
• Gain hands-on experience in the workplace and academic study.
• Participate in up to six different placements across various People Function areas including Change, Talent, Recruitment, Diversity & Inclusion, Learning & Development, and more.
• Provide essential People services and support the delivery of the Colleague Strategy.
• Work on big projects like organisational change and talent planning.