Illinois Department of Human Services

Transformation Manager – Payments & Revenue

Illinois Department of Human Services

full-time

Posted on:

Location Type: Hybrid

Location: North Greenwich • United Kingdom

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Salary

💰 £58,000 - £62,000 per year

About the role

  • Support the transition from the existing Revenue Collection Contract (RCC) to the Integrated Revenue Collection Contract (IRCC).
  • Help define and deliver broader transformation across the payments portfolio.
  • Work closely with commercial, technical, and operational teams.
  • Shape and deliver the transition to the new contract in a demanding environment.
  • Help establish the organisation, capabilities and ways of working required for successful delivery.

Requirements

  • Strong critical thinking and structured problem-solving abilities, able to break down complex issues and drive clarity where information is ambiguous.
  • Skilled in change management, communications, and training activities at scale.
  • Excellent communication and influencing skills, able to engage technical and non-technical audiences.
  • Able to break down and explain complex concepts clearly.
  • Familiarity with governance frameworks and risk management.
  • Ability to prepare clear, concise programme updates, board papers, and senior leadership briefings.
  • Strong planning, reporting, and organisation skills, and the ability to manage competing priorities in a fast-moving environment.
  • Experience of operating model design and implementation (Desirable).
  • Proven complex transformation and change delivery, including driving adoption and embedding change (Desirable).
  • Ability to lead small cross-functional teams without direct line authority (Desirable).
  • Knowledge of digital payments and/or automatic fare collection technologies (Desirable).
Benefits
  • Final salary pension scheme
  • Free travel for you on the TfL network
  • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
  • 30 days annual leave plus public and bank holidays
  • Private healthcare discounted scheme (optional)
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure and travel offers
  • Discounted Eurostar travel
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementoperating model designtransformation deliverydigital paymentsautomatic fare collection
Soft Skills
critical thinkingstructured problem-solvingcommunication skillsinfluencing skillsplanning skillsreporting skillsorganisation skills