Illinois Department of Human Services

Solutions Engineer

• Responsible for the creation of project level architecture designs for solutions that are built in-house or are delivered by partners
• Build consensus and gain approval from impacted business and technical teams
• Support project teams through delivery to ensure the desired outcomes are achieved and design changes are fully considered, agreed, and approved
• Ensure that the project vision, scope, and desired outcomes are properly defined and will meet the needs of the business
• Lead the end-to-end solution architecture for projects involving high-volume mission critical revenue generating systems
• Work within business and technical constraints
• Communicate and work collaboratively with business and technical stakeholders
• Manage risks, decisions, and assumptions in a transparent way

Senior Solution Architect

Financial Planning and Analysis

• Monitoring and reporting the financial risk of TfL’s investment and derivative counterparties, key TfL and Places for London suppliers
• Monitoring the financial health of our counterparties
• Assessing any potential warning signs
• Completing detailed counterparty credit reviews as required
• Working with various stakeholders across the business
• Preparing reports, dashboards, and presentations on supplier risk for internal stakeholders
• Providing advice on the need for parent company guarantees or performance bonds, and reviewing the proposed guarantor or bond provider
• Support in managing our relationship with credit rating agencies
• Supporting our £13bn borrowing portfolio by monitoring compliance to financial contracts and supporting relationships with key debt investors and lenders
• Supporting debt, liquidity, investment and risk management activities by providing insightful analysis, building complex financial models and making recommendations to support decision-making
• Respond flexibly to the broad needs of the department and support other areas of Treasury and Corporate Finance as required including cash and liquidity forecasting, debt funding, reporting, investment and audit requirements

Corporate Finance Analyst/Supplier Credit Analyst

Full-stack Engineer

• Leading a team of Civil / Structural Engineering professionals in Structural Assessment of Bridges
• Representing TfL Engineering as Technical Authority
• Overseeing assessment of diverse and ageing asset portfolio
• Ensuring compliance with legislation and assurance requirements
• Accountability for assessment decisions and risk management
• Setting technical direction for assessment methodologies
• Leading technical assurance activities on projects
• Managing workload, resources, and team capabilities

Principal Engineering Leader – Railway Structures, Structural Assessment

Manager

• Lead and modernise TfL’s SHE systems to ensure integration, compliance and continuous improvement.
• Provide senior leadership to SHE teams and drive high performance across all functions.
• Own the organisation wide SHE Management System and deliver strategic insight to senior stakeholders.
• Oversee the London Underground rulebook and align it with assurance and competence processes.
• Lead SHE assurance, reporting and investigations, ensuring lessons are embedded and regulatory requirements are met.
• Manage SHE training delivery, a £2m budget and a team of approx. 30 professionals.
• Reduce organisational safety, financial and reputational risk.

Senior SHE Systems and Safety Improvement Manager

Affiliate Manager

• Act as a partner to the business, ensuring Safety, Health, and Environment (SHE) requirements are met
• Identify and develop appropriate improvement programmes within the business area
• Champion and implement the SHE strategy in respective business area
• Develop and conduct appropriate second-line assurance programmes within a business area (including suppliers)
• Challenge the business to take ownership of first line assurance
• Understand performance trends and use them to drive improvement actions and business decision-making
• Work with relevant internal and external stakeholders to deliver SHE improvements
• Coach the business to understand their SHE accountabilities and improve performance
• Deliver training as part of delivery of a wider SHE training programme
• Provide technical advice, best practice sharing and support in incident investigation
• Ensure TfL and/or supplier teams are meeting TfL’s SHE requirements

SHE Business Partner

Product Manager

• Support the transition from the existing Revenue Collection Contract (RCC) to the Integrated Revenue Collection Contract (IRCC).
• Help define and deliver broader transformation across the payments portfolio.
• Work closely with commercial, technical, and operational teams.
• Shape and deliver the transition to the new contract in a demanding environment.
• Help establish the organisation, capabilities and ways of working required for successful delivery.

Transformation Manager – Payments & Revenue

Strategy

• Support the vision, strategy and priorities for Safe Streets (focus on top risks and issues to achieving our Safety and wider outcomes) across TfL, including target setting.
• Take the lead on large workstreams, managing these to ensure they form a joined-up part of the coherent whole.
• Work with the business and SMEs to develop this.
• Support the Senior Strategy Manager in setting safety policy for this area.
• Take the lead on workstreams within a theme, writing and developing content, securing agreement from business and SME stakeholders and arranging update on or upload to the SHE Management System portal.
• Develop robust evidence bases to support interventions to deliver the vision for their workstreams and sub-themes.
• Work with the Data & Insight team and wider inputs to ensure these are robust and sustainable.
• Carry out delivery planning of interventions to establish clear action plans to move the organisation towards the vision.
• Plan, conduct and monitor trials to identify new ways of driving improved performance, working with third parties as needed to drive this.
• Support the Senior Strategy Manager to do this and lead workstreams within the broader theme.
• Take part in best practice sharing sessions with peers in external agencies or companies and use these to delivery planning within TfL.
• Share experience of interventions TfL has delivered to drive safety across London and beyond.
• Establish measures to monitor performance.
• Establish targets and monitor performance against them, challenging colleagues where targets are missed.
• Respond to consultations and participate in external policy making forums to ensure TfL’s voice is heard.
• Be a champion and advocate for safety, health & environment in everything you do, role modelling what it means to make SHE personal.

Safety Strategy Manager

Social Media Manager

• Plan, create, edit and publish social media content plans for organic social media channels that deliver on the TfL social media strategy and meet business objectives. This will include working outside of core hours from time to time
• Lead on the daily community management of the social media channels, including monitoring comments, interacting with users to drive engagement and gathering user generated content which can be used to enhance our brand
• Lead on various campaigns, recommending appropriate approaches to key stakeholders that are in line with the overall social media strategy and meet brief objectives
• Use an in-depth understanding of social media platforms to provide expertise to the business on tone of voice, content formats and channel strategy to develop the effectiveness of our feeds and pages
• Manage the daily sign-off process for social content approvals
• Be the expert in the room to help grow digital skills across the organization
• Develop and maintain knowledge of social media platforms, staying on top of updates and trends to continue to improve the effectiveness of the TfL organic social media channels
• Develop a reliable network of contacts across the business to assist with sourcing new content and features aligned to key corporate and departmental objectives for publication via social media and blogs
• Ensure that TfL core values, voice, editorial style and brand guidelines for each channel are applied consistently across editorial, imagery and other content to protect and enhance the reputation of the organization
• Evaluate success of campaigns by providing reporting as required

Social Media Content Manager

• Job holder is responsible for the organisation and allocation of resources and to ensure Production teams to meet weekly schedules in accordance with time, budget and required quality.
• Job holder is expected to re-prioritise work on a daily basis to complete unplanned repairs/works and co-ordinate the daily allocation of planned maintenance and Operational requirements are met.
• Job holder is further expected to ensure that Manufacturing & Maintenance Production teams operate in a safe manner and that all Statutory Safety Standards are complied.
• This will be achieved through effective communication of practices and overseeing performance of Workshop/Depot staff.
• Organise and control the performance of Depot/Workshop staff and assets against specified safety standards in accordance with health and safety legislation and London Underground policies & practices
• Co-ordinate the allocation of Production areas to ensure Operational and maintenance requirements are met.
• Liaising with the Delivery Manager to ensure all scheduled work can be completed efficiently and safely
• Continuously monitor the performance of the Plant team to ensure all components and vehicles are prepared for service and all notified defects are dealt with correctly.
• Responsible for facilitating the initial investigation of defective parts withdrawn from service through communication with relevant parties and following established best practice
• Report daily at the visualisation meeting with performance against the plan and ensuring any deviations are accompanied with a recovery plan
• Responsible for ensuring that appropriate systems are in place, to capture the actual hours worked by production staff on individual work packages. This will enable analysis to be undertaken and to ensure that individual jobs do not overspend when compared with budget
• Accountable for facilitating the resolution of any technical problems that may occur during the course of undertaking individual work packages.
• Provide support to direct reports and liaise with professional engineers to resolve technical problems as they occur
• Administer depot/workshop disciplinary, attendance, staff grievance, welfare and negotiating procedures.
• Also taking an active role in individual team members development and training to ensure that all staff have the necessary skills / training and that relevant licences are held and revalidated as necessary
• Work closely with Delivery Manager, introducing & implementing improvement initiatives/suggestions within the unit

Plant Manager

Operations

• Championing the Operations Environment Plan (OEP)
• Engage with and challenge the wider business to deliver on activities to improve environmental performance in line with the OEP.
• Coordinate and track activities and progress against plans
• Understand environmental performance data
• Support in upskilling the business to enable implementation of the OEP.
• Lead proactive engagement with Operations directorate environmental forums and regular meetings.
• Manage individual projects within the work streams outlined in the OEP.
• Creation of tailored guidance to operational colleagues on environmental issues and regulatory drivers.

Operations Environment Plan Manager

Risk

• Lead the programme team in developing an intensive, best practice approach to risk & opportunity management.
• Responsible for supporting project teams in carrying out Quantitative Risk Assessments (QRA) and assessing risk apportionment in commercial contracts and procurements relating to project and programme delivery.
• Energise and motivate key members of the project team, to develop a recognised track record for the proactive management of risk & opportunities.
• Ensure the strong integration of all risk & opportunity management information on the project, and proactive support for all major decisions on the project involving risk & opportunity.
• Drive change through the effective influencing of internal and external stakeholders, including associated supply chains, on risk & opportunity matters affecting the project.
• Drive the identification, assessment and mitigation of risks facing the project and its component parts.
• Ensure there is close integration between safety management, change control, and other programme control activities and help avoid risk & opportunity management acting as a standalone element with overall delivery.
• Lead a team who directly support project delivery to establish a unified and high standard of quality output.
• Demonstrate leadership in equality of opportunity, social inclusion, fair employment and environmental sustainability, creating open, inclusive and engaging environment within MPD and across stakeholders, customers and supply chain.

Senior Risk and Opportunity Manager

Executive Assistant

• Provide first-class support to senior Principals, managing complex diaries, coordinating meetings, and ensuring they’re fully briefed and prepared for each day.
• Work with confidence and independence, using sound judgment to balance competing priorities, resolve issues, and maintain seamless operations.
• Act as a connector, building strong professional relationships with senior leaders, stakeholders, and teams across the organisation.
• Stay informed about key priorities and developments within your Principals’ business areas and the wider organisation to deliver informed, targeted support.
• Maintain transparency and compliance by supporting governance processes, including Gifts & Hospitality and the Register of Interests.
• Oversee key administrative approvals, including documentation clearance and absence authorisations.
• Manage and maintain inboxes efficiently, coordinating meeting invites, handling correspondence, and ensuring timely filing and decluttering for clear communication.
• Contribute positively to the Executive Support Team, bringing professionalism, initiative, and collaboration to a high-performing team environment.

• Review, issue and manage highways licence applications for construction works, ensuring the correct documentation is collated to support safe Traffic Management, Site Marshalling, Working Methodology, Public Liability Insurance, Site Risk Assessments, and Safe Vehicle Usage of 3rd party contractors, where pedestrians, cyclists and vehicles travel on the TLRN.
• Ensure accurate records and worklogs are kept.
• Responsible for providing, receiving, checking and the storage of documents relating to activities including licensing and enforcement notices.
• Liaising with and submitting licence applications to the relevant Asset Operations Officer (AOO) for approval.
• Raising Road Space Permits through Street Manager and issuing licences once approved.
• Raising Traffic Orders through London Works and monitoring progress of requests.
• Carrying out some site‑based activities, including licence inspections, to support compliance and safe operations on the TLRN.
• Overseeing day‑to‑day management of a busy shared inbox, proactively identifying urgent customer requests, prioritising workflow, and working with colleagues to ensure consistent, high‑quality service delivery.
• Taking calls on behalf of the Licensing Team.
• Actively participate in open communication and knowledge sharing to build asset capability across the team.

Revenue & Licensing Technician – Asset Operations

Data Analyst

• Provide high-level support for line managers, analysing the patterns and nature of passenger travel and revenues.
• Evaluate proposals for ticketing system developments.
• Analyse and interpret fares revenue and ridership data.
• Continuously monitor the operation of the PAYG revenue system.

Senior Data Analyst

Data Scientist

• Provide a robust data management service in Places for London that protects data quality through the adoption of robust data governance principles
• Play a pivotal role in improving data capture to support the reporting and analysis functions of the business with a view to aiding better business decisions and performance measurement
• Direct responsibility for maintaining data in the property asset management and facilities management databases
• Work with property teams in Asset Management to collate and process portfolio, asset and lease information into the property systems, upholding data governance standards
• Conduct data control and audit tasks, undertaking analysis and ad hoc document management
• Ensure the data entered in the system complies with GDPR legislation