IICRC

Business Development Rep

• Promote and sell franchise services in assigned territory.
• Grow and develop customer base by identifying new prospects and following up with customers.
• Conduct repetitive contact calls to build relationships and educate customers.
• Provide clear and accurate pretesting, scoping of services, and job estimates.
• Monitor and follow-up on assigned jobs ensuring customer needs are met.
• Build brand awareness and promote the ‘One Team’ culture by making a difference in the community.

Business Development Representative

• Drive top-line growth by building referral relationships across the Lowcountry
• Build and execute a structured business development plan (daily/weekly activity targets)
• Develop referral relationships with: Insurance agents and adjusters, Property managers and facility contacts, Plumbers, HVAC, roofers, GCs, and other trade partners
• Represent the company at local networking events and industry associations
• Track outreach, referrals, and conversion metrics (CRM/weekly reporting)
• Coordinate handoffs with operations/production to ensure a smooth customer experience

Sales and Business Development Representative

Project Manager

• Compile and resolve punch list items.
• Perform final walk-through with customer.
• Conduct pre-construction meeting with customer.
• Provide project update (daily narrative) to customers and clients.
• Schedule all subcontractors and material suppliers.
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
• Document all project activities in the job book.
• Execute change orders.
• Set expectations on a project-by-project basis.
• Maintain quality standards through site inspections.
• Provide evaluation and rating of all vendors and subcontractors.
• Coordinate inspections with local jurisdictions.
• Ensure material suppliers deliver exactly what was purchased.
• Ensure subcontractors complete all work in accordance with their purchase orders.
• Validate schedule and progress.
• Identify areas outside of contracted scope of work.
• Be familiar with and able to execute all roles and responsibilities of the Construction Coordinator

Restoration Construction Project Manager

Manager

• Oversee operations of all construction projects and ensure customer and client satisfaction
• Manage the construction team and assign leads to superintendents
• Ensure project schedules are in place and monitor completion schedules and budgetary requirements
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
• Ensure proper documentation of each project including photos, contracts, change orders, etc.

Construction Manager

• Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments and maintaining assigned contact lists
• Participates in professional associations, hosts lunch-and-learns, and promotes continuing education (CE) courses
• Met sales objectives by maintaining existing customer and building new customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world
• Compile and maintain decision maker information and identify “Target 25” (Top 25 prospects to develop into clients)
• Provide Owners and Sales and Marketing Managers with one-on-one meetings (closing appointments)
• Increase sales territory revenue by consistently achieving and exceeding sales territory goals

• Sell restoration services by generating leads through B2B outreach, cold calling, and relationship marketing
• Proactively manage a sales calendar to maintain a consistent presence with prospects and referral sources
• Build plan to execute targeted sales strategies
• Track, manage, and convert leads using CRM tools and marketing software
• Develop and maintain relationships with key stakeholders including property managers, insurance agents, adjusters, contractors, and more
• Own the local execution of brand marketing through social media, event presence, and educational courses
• Represent Paul Davis at trade shows, networking events, community activities, and charitable events
• Stay ahead of trends, competitors, and opportunities in your market
• Coordinate and manage community/charitable events
• Research local trade shows and coordinate Paul Davis booth set-up

Sales and Business Development Director

• Manage reconstruction projects from scope and estimate through completion
• Create and review estimates using Xactimate and other tools
• Coordinate subcontractors, vendors, and internal teams
• Ensure timelines, budgets, and quality standards are met
• Communicate clearly and consistently with homeowners, adjusters, and stakeholders
• Conduct site visits, inspections, and progress meetings
• Resolve challenges proactively and keep projects moving forward
• Uphold Paul Davis standards for safety, service, and craftsmanship

Project Manager – Construction

Accountant

• Record and analyze activity in the General Ledger (QuickBooks)
• Perform detailed account reconciliations between the GL and sub-systems
• Build and maintain reconciliation schedules and analysis tools in Excel
• Review job/project billings, payments, and closings
• Ensure accurate data transfers between AR platforms and accounting systems
• Lead assigned balance sheet account reconciliations— no loose ends
• Prepare journal entries, accruals, and corrections
• Maintain fixed asset schedules and depreciation models in Excel
• Prepare variance analyses using advanced Excel functions
• Update bonus and commission models and review results with leadership
• Monitor credit card spending and internal controls
• Assist with audit documentation and compliance requests
• Document procedures and recommend process improvements
• Serve as backup support across Accounting functions

Staff Accountant

• Manage residential and commercial mitigation jobs from start to finish
• Oversee multiple fast-moving projects at once
• Coordinate technicians, subcontractors, schedulers, and customers
• Explain scopes, timelines, and industry procedures clearly and professionally
• Conduct site visits and quality checks
• Maintain documentation such as drying logs and job records
• Ensure work meets safety, regulatory, and industry standards
• Keep job sites clean, organized, and safe
• Control budgets and drive efficiency
• Troubleshoot issues and resolve conflicts quickly
• Deliver a calm, confident experience for customers during stressful situations

Project Manager – Mitigation

Producer

• Oversee all aspects of assigned restoration projects and assigned restoration crews
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Restoration Production Manager

• Develop and execute integrated local media plans across paid channels, supporting franchisee and company goals.
• Manage full-funnel campaign planning, activation, optimization, pacing, and reporting.
• Identify trends, risks, and opportunities to drive performance improvements and measurable business outcomes.
• Collaborate with internal teams to design and execute holistic media strategies.
• Track and reconcile media budgets monthly to ensure financial accuracy.

Media Manager

Chief Marketing Officer

• Provide strategic direction and framework to newly launched offices to help them make informed decisions on maximizing marketing resources and achieving company growth objectives.
• Define and implement local marketing plans with full funnel expectations and recommendations to best achieve growth objectives in each market.
• Create and manage marketing budget templates that outline recommended spend allocations for key initiatives, tailored to office size and market conditions.
• Clearly communicate brand standards and hold launch offices accountable to maintain brand consistency in all marketing programs.
• Design and maintain a marketing KPI dashboard to monitor initiative adoption, campaign performance, and ROI across all launch offices.
• Provide actionable insights to improve marketing effectiveness.
• Partner with cross-functional teams to ensure strategic alignment of marketing initiatives with company objectives.
• Develop and lead in-person training sessions for each new owner's school class to clearly communicate the marketing program, provide practical guidance, and set owners up for success in implementing strategies within their local markets.
• Manage and coordinate all marketing deliverables for new office launches, including deployment of digital assets such as website, social media, and Google Business pages.
• Ensure timely execution and alignment with brand standards to create a consistent and impactful market presence from day one.
• Stay current on marketing and industry trends, identify market share opportunities, and deliver clear go-to-market strategies.

Director of Marketing Programs

• Working with our sales and marketing department, develop and execute a business plan designed to increase our volume of Mold, Fire/Smoke cleaning, and other specialty cleaning jobs
• Work with Industrial Hygienist and other experts in the field to represent Paul Davis Restoration as a leader in the Specialty cleaning field.
• Provide a safe and efficient work environment for all employees.
• Lead, manage, and hold accountable the emergency team for accomplishing financial and service goals.
• Represent the Paul Davis Mission, Vision and Values
• Develops annual sales plan in support of organization strategy and objectives
• Builds, develops, and manages Emergency Services teams capable of carrying out needed sales and service initiatives
• On Call Rotation – Required to provide on-call support and back-up support when assigned.

Mold Remediation Manager

• Build strong relationships with current and potential clients through B2B, organized events, and cold calling
• Organize and schedule a calendar of consistent Business-To-Business visits
• Manage marketing programs found on the Marketing Activity Planner (MAP)
• Ensure staff uses the Paul Davis brand correctly in accordance with Brand Standards
• Utilize marketing technology software to upload contacts to the CRM, send email campaigns, customize and print marketing collateral, track sales calls, leads, referrals, and notes
• Collaborate with the franchisor, read weekly communications, and schedule consistent meetings with the Regional Marketing Manager
• Manage social media accounts, post relative content and graphics, monitor all reviews and feedback and reply/ follow-up accordingly
• Attend business networking functions to promote the business
• Coordinate and manage community and charitable events
• Schedule, manage, and present Continuing Education courses
• Research local trade shows and coordinate Paul Davis booth set-up
• Attend training courses and annual conference seminars as requested
• Any other duties and responsibilities may be assigned on a needed basis

Business Development Manager, Marketing

• Identify and reach out to potential trade partners and referral sources
• Develop and maintain strong, long-term relationships with trade partners and referral sources
• Educate potential and existing partners about our restoration services
• Ensure that work is returned to trade partners from our customers
• Guarantee that all mutual customers are treated with the utmost respect and professionalism
• Create and implement effective sales strategies to drive business growth
• Attend industry events, conferences, and networking opportunities
• Conduct market research to identify new opportunities
• Provide regular reports on sales activities and relationship development