IICRC

Director

• Serve as the primary point of contact for prospective franchisees
• Qualify inbound leads from internal campaigns, broker networks, and referrals
• Conduct intro calls and opportunity presentations via Zoom
• Walk candidates through each step of the discovery process, including FDD review, validation, and Discovery Day
• Represent the brand at Discovery Days (20% travel) and occasional franchise expos
• Maintain and report on pipeline activity using CRM tools
• Partner closely with the founder and operations team to ensure seamless onboarding after close

Franchise Development Director

Social Media Manager

• Develop and manage a content calendar across platforms such as Instagram, Facebook, LinkedIn, and TikTok, balancing educational, promotional, and behind the scenes content
• Establish and protect a consistent brand voice, visual style, and posting cadence
• Turn technical restoration topics (water mitigation, fire and smoke damage, mold remediation, insurance claims) into content that builds trust with homeowners, adjusters, and property managers
• Capture and produce photo and video content on active job sites, in the office, and with our crews, including before and after transformations and team spotlights
• Create posts that show our team's personality and culture in a way that still reflects well on the business
• Monitor engagement, respond to comments and messages in a timely and on brand manner
• Track performance metrics and adjust strategy to support brand awareness and lead generation goals
• Work with leadership to align social content with sales, marketing, and recruiting priorities
• Use good judgment around timing and tone given the nature of our work

Social Media Manager, Brand Content Manager

General

• Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text
• Act as the air traffic controller for our team by coordinating schedules and dispatching crews to where they are needed most
• Perform detailed and accurate data entry to ensure all job files and customer records are perfectly up to date
• Provide vital daily administrative support and jump in to assist other departments as needed to keep the office running smoothly
• Keep our digital files organized and easily accessible.

File Coordinator

• Meet property owners during a time of crisis
• Build immediate trust and credibility
• Explain the restoration process with confidence and clarity
• Help clients understand their options
• Earn their business and secure restoration contracts
• Coordinate with first responders, adjusters, and community partners
• Represent the Paul Davis Restoration brand in the community

Emergency Recovery Coordinator

Administrative Assistant

• First Impressions & Support: Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text.
• Crew & Job Scheduling: Act as the air traffic controller for our team by coordinating schedules and dispatching crews to where they are needed most.
• Data Integrity: Perform detailed and accurate data entry to ensure all job files and customer records are perfectly up to date.
• Team Collaboration: Provide vital daily administrative support and jump in to assist other departments as needed to keep the office running smoothly.
• Workspace Organization: Keep our digital files organized and easily accessible.

Construction Coordinator

• Learn & utilize supporting technology – Docusketch, Encircle, Matterport, etc.
• Learn & utilize proprietary Servpro systems
• Attend preliminary walkthroughs with Project Manager
• Perform inspections to gather information for Construction Estimators
• Assist in collecting documentation, deposits, and samples
• Transport materials as requested
• Visit various cities to pull project permits
• Assist in coordinating vendors – temp toilets, fencing, security, etc.
• Possibly become the point person to aid client material selection
• Other tasks as assigned by Management – responsibilities will grow as experience evolves.

Construction Field Coordinator

Project Manager

• Oversee assigned construction projects and ensure customer and client satisfaction
• Manage the construction subcontractors for work quality and timeliness, review their documentation for accuracy and budget
• Ensure project schedules are in place and monitor completion schedules and budgetary requirements
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
• Ensure proper documentation of each project including photos, contracts, change orders, etc.
• Perform end-of-day/end-of-job debrief with contractors, clients and customers
• Document ALL communications, updates and any supplemental documentation
• Communicate job scope to subs, update supervisor, accounting and other TEAM members as needed

Construction Project Manager

• Manage inbound phone calls and coordinate schedules for inspections and remediation work.
• Handle email correspondence and support accounts payable and receivable processes.
• Make follow-up calls and assist leadership with inventory tracking and ordering.
• Ensure communication, scheduling, and administrative tasks are handled accurately and efficiently.
• Schedule inspections, remediation appointments, and project-related visits for team members.
• Process accounts payable and accounts receivable documentation and track invoices.

Office Manager – Executive Assistant

Content Marketing Manager

• Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
• Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
• Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
• Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
• Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval
• Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols
• Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
• Oversee the contents division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
• Recruit, schedule, train, & supervise temporary & permanent field labor
• Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems
• Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
• Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
• Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close

Contents Department Leader

Account Executive

• Develop and maintain strong relationships with property managers, facility managers, asset managers, consultants, commercial property owners, insurers, and strategic partners
• Identify and cultivate new business opportunities throughout Ottawa and Eastern Ontario
• Build and maintain a network of referral sources
• Develop strategic account plans for key clients and target accounts
• Generate new opportunities for emergency response, mitigation, reconstruction, and large-loss services
• Promote Paul Davis capabilities across commercial, institutional, industrial, and residential sectors
• Identify emerging opportunities within target markets
• Maintain a healthy and active sales pipeline
• Conduct client meetings, presentations, facility tours, and site visits
• Attend networking events, industry conferences, trade shows, association meetings, and community events
• Participate in evening and occasional weekend industry functions as required
• Represent Paul Davis professionally in all interactions
• Track all activities, meetings, opportunities, and touchpoints within the company CRM platform (Luxor)
• Maintain accurate pipeline forecasting and account information
• Provide regular reporting on sales activities and opportunities
• Support strategic planning initiatives through market intelligence and relationship insights
• Work closely with Operations, Project Management, Estimating, and Leadership teams
• Support customer onboarding and project transitions
• Ensure clients receive exceptional service throughout the project lifecycle
• Act as a bridge between customers and operations teams

Commercial Account Executive

Estimator

• Serve your community when it needs it the most
• Communicate with clients and adjusters the scope and expectations for rebuild
• Celebrate completion of projects with homeowners
• Learn new things daily about scoping and signing construction projects
• Get results and set proper expectations for others
• Restoration Estimators work with owners, adjusters, and Project Managers after traumatic events to clean up and repair damage to property
• Build relationships with insurance professionals and property owners

Xactimate/Symbility Estimator

Manager

• Customer Satisfaction
• Compile and resolve punch list items
• Perform final walk-through with customer
• Secure a signed Completion of Completion and Certificate of Satisfaction from customer
• Conduct pre-construction meeting with customer
• Provide project update (daily narrative) to customers and clients
• Schedule all subcontractors and material suppliers
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
• Document all project activities in the job book
• Execute change orders
• Set expectations on a project-by-project basis
• Maintain quality standards through site inspections
• Provide evaluation and rating of all vendors and subcontractors
• Coordinate inspections with local jurisdictions
• Ensure material suppliers deliver exactly what was purchased
• Ensure subcontractors complete all work in accordance with their purchase orders
• Validate schedule and progress
• Identify areas outside of contracted scope of work
• Be familiar with and able to execute all roles and responsibilities of the Construction Coordinator

Construction Manager

• Prepare accurate estimates for mitigation, mold, reconstruction, contents, and property improvement projects
• Review job documentation, scopes, measurements, and supporting information
• Use estimating software to build detailed estimates
• Assist with estimate revisions, supplements, and change orders when needed
• Communicate estimate details with internal team members, project managers, coordinators, and adjusters as needed
• Maintain organized estimate records in company systems
• Support job profitability, compliance, and service-level requirements

Business Development Rep

• Develop and close commercial and large-loss opportunities
• Build relationships with property managers, consultants, adjusters, and ownership groups
• Identify and pursue high-value accounts
• Collaborate with operations and estimating teams

Senior Business Development Executive – Commercial, Large Loss

• Build and maintain relationships with property management companies, apartment communities / HOAs, and commercial facilities
• Introduce our company and position us as a reliable, go-to vendor
• Stay in consistent contact with partners and remain top-of-mind
• Generate mitigation and reconstruction opportunities through your network and outreach