IICRC

QA Engineer

• Complete accurate, timely estimate and documentation reviews through our main technology platforms
• Focus on estimate, documentation, and commentary reviews for various job types including water, mold, fire, and more
• Communicate with franchisees and insurance carriers to ensure requirements are met
• Coach franchises on estimating and documentation performance
• Support onboarding new team members and assist with technical claim inquiries

Full-Service Reviewer, QA Specialist

Business Development Rep

• Promote and sell franchise services in assigned territory, resulting in meeting or exceeding assigned sales goals.
• Grow and develop customer base by utilizing a systematic process to identify new prospects and to routinely contact and follow-up with customers.
• Conduct repetitive contact calls to build relationships and educate customers.
• Provide and communicate clear and accurate pretesting and job estimates.
• Monitor and follow-up on all assigned jobs ensuring customer needs are met.
• Ensure established sales goals are met or exceeded.

Commercial Business Development Representative

Project Manager

• Oversee all aspects of assigned restoration projects and assigned restoration crews.
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Set budget for a successful project.
• Manage customer expectations.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Verify and order proper materials for jobs.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage customer and client experience and overall customer satisfaction tracked with online reviews.
• Attend weekly meetings to review job progress and success.
• Participate in recruiting, hiring, and training restoration teammates.

Restoration Project Manager

• Promote and sell franchise services in assigned territory.
• Grow and develop customer base by identifying new prospects and following up with customers.
• Conduct repetitive contact calls to build relationships and educate customers.
• Provide clear and accurate pretesting, scoping of services, and job estimates.
• Monitor and follow-up on assigned jobs ensuring customer needs are met.
• Build brand awareness and promote the ‘One Team’ culture by making a difference in the community.

Business Development Representative

• Drive top-line growth by building referral relationships across the Lowcountry
• Build and execute a structured business development plan (daily/weekly activity targets)
• Develop referral relationships with: Insurance agents and adjusters, Property managers and facility contacts, Plumbers, HVAC, roofers, GCs, and other trade partners
• Represent the company at local networking events and industry associations
• Track outreach, referrals, and conversion metrics (CRM/weekly reporting)
• Coordinate handoffs with operations/production to ensure a smooth customer experience

Sales and Business Development Representative

• Compile and resolve punch list items.
• Perform final walk-through with customer.
• Conduct pre-construction meeting with customer.
• Provide project update (daily narrative) to customers and clients.
• Schedule all subcontractors and material suppliers.
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
• Document all project activities in the job book.
• Execute change orders.
• Set expectations on a project-by-project basis.
• Maintain quality standards through site inspections.
• Provide evaluation and rating of all vendors and subcontractors.
• Coordinate inspections with local jurisdictions.
• Ensure material suppliers deliver exactly what was purchased.
• Ensure subcontractors complete all work in accordance with their purchase orders.
• Validate schedule and progress.
• Identify areas outside of contracted scope of work.
• Be familiar with and able to execute all roles and responsibilities of the Construction Coordinator

Restoration Construction Project Manager

Manager

• Oversee operations of all construction projects and ensure customer and client satisfaction
• Manage the construction team and assign leads to superintendents
• Ensure project schedules are in place and monitor completion schedules and budgetary requirements
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
• Ensure proper documentation of each project including photos, contracts, change orders, etc.

Construction Manager

• Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments and maintaining assigned contact lists
• Participates in professional associations, hosts lunch-and-learns, and promotes continuing education (CE) courses
• Met sales objectives by maintaining existing customer and building new customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world
• Compile and maintain decision maker information and identify “Target 25” (Top 25 prospects to develop into clients)
• Provide Owners and Sales and Marketing Managers with one-on-one meetings (closing appointments)
• Increase sales territory revenue by consistently achieving and exceeding sales territory goals

• Sell restoration services by generating leads through B2B outreach, cold calling, and relationship marketing
• Proactively manage a sales calendar to maintain a consistent presence with prospects and referral sources
• Build plan to execute targeted sales strategies
• Track, manage, and convert leads using CRM tools and marketing software
• Develop and maintain relationships with key stakeholders including property managers, insurance agents, adjusters, contractors, and more
• Own the local execution of brand marketing through social media, event presence, and educational courses
• Represent Paul Davis at trade shows, networking events, community activities, and charitable events
• Stay ahead of trends, competitors, and opportunities in your market
• Coordinate and manage community/charitable events
• Research local trade shows and coordinate Paul Davis booth set-up

Full-Service Reviewer, QA Specialist

Commercial Business Development Representative

Restoration Project Manager

Business Development Representative

Sales and Business Development Representative

Restoration Construction Project Manager

Construction Manager

Business Development Representative

Sales and Business Development Director