IICRC

Operations

• Oversee and assist offices with working on commercial jobs and communicating with customers and insurance carriers.
• Establish relationships with customers and adjusters from initial call to final invoicing.
• Provide assistance with cost estimating on the job.
• Manage the progress of jobs through the job management system.
• Review estimates submitted by offices to confirm accuracy based on scope and reporting.

Commercial Operations Specialist

Business Development Rep

• Expanding client base and referral network
• Building long-term partnerships with property managers, restoration contractors, insurance adjusters, and law enforcement agencies
• Generating new business and nurturing existing accounts
• Responding promptly to inbound sales inquiries and converting leads into active accounts

Business Development Representative

Controller

• Manage all accounting operations, including the production of timely financial statements, WIP reporting, and comprehensive balance sheet reconciliations.
• Apply strong knowledge of project/job cost accounting, percentage-of-completion methods, and WIP reporting to ensure project profitability is transparent and accurate.
• Analyze operational data to drive growth and profitability; review overhead expenses and job costs to implement corrective actions when necessary.
• Forecast and manage cash flow. Oversee daily banking transactions and maintain adequate company insurance and vendor compliance files.
• Ensure timely filing of all local, state, and federal tax returns, licenses, and prevailing wage reports.

Director

• Develop sales and operational strategies.
• Work closely with leadership to meet company objectives.
• Oversee all operations processes to ensure consistent, efficient workflows.
• Provide support, mentoring, and continuous improvement feedback for the Large Loss Rebuild Team.
• Have P&L ownership from business development, Estimating, Project planning, Project Management and Collections.
• Responsible for hiring and developing new team members.
• Successfully maintain and grow the Company’s gross margin on all projects.
• Establish quantitative and qualitative metrics, guidelines, and standards for estimating and project management efficiency.

Director of Rebuild Construction

Manager

• Create project plans for reconstruction projects with financials for costs and profit margins
• Recruit sub-contractors and ensure they have all required paperwork and insurance in compliance with laws
• Work with sub-contractors on reconstruction projects
• Celebrate completion of projects with a team of skilled tradespeople, homeowners, and your Paul Davis team members
• Manage the renovation, as well as control and communicate the budget effectively.
• Spend a good deal of time in the field to see your projects get completed properly.

Restoration Construction Manager

Project Manager

• Meet with homeowners and property managers
• Inspect water, fire, and storm damage losses
• Explain the restoration process and scope of work
• Secure restoration projects and coordinate production
• Schedule crews and maintain project communication
• Oversee documentation and customer experience throughout the job

Marketing

• Build and maintain relationships with trade professionals including but not limited to plumbers, insurance agents, property managers, adjusters, and local business contacts across Nassau & Suffolk.
• Conduct consistent in-person visits, follow-ups, and check-ins that actually mean something.
• Represent UWRG as a trusted emergency restoration partner, not a pushy salesperson.
• Keep relationships warm, organized, and strong before disaster strikes.
• Help partners feel confident referring UWRG when their clients need help fast.
• Support community presence, networking efforts, and long-term brand trust initiatives.
• This is not a sit-behind-a-desk marketing job. You’ll be out meeting people, building relationships, solving problems, and becoming someone our partners genuinely trust.

Marketing Relationship Representative

QA Engineer

• Review insurance claim files in systems such as Xactanalysis to ensure compliance with carrier SLAs and internal standards
• Monitor performance metrics and identify trends or recurring compliance issues
• Follow up with franchise locations on quality and compliance gaps, and escalate issues when necessary
• Manage the QA inbox and internal communications (Teams), ensuring timely and accurate responses
• Support the Quality Assurance team with administrative and coordination tasks
• Assist during catastrophe (CAT) events, helping manage increased claim volumes and operational demands
• Maintain a strong understanding of client SLA requirements and compliance programs

QA Claims Administrator

Business Analyst

• Lead development of advanced Power BI dashboards and enterprise reporting
• Define and standardize KPIs across the organization
• Drive insight generation tied to margin, cycle time, and operational performance
• Develop forecasting, segmentation, and predictive models
• Partner with leadership to influence strategic decisions
• Mentor analysts and promote best practices
• Contribute to Fabric / Lakehouse architecture and semantic models
• All other projects and duties as assigned

Account Executive

• Conduct exterior inspections (roofing, siding, windows, and decks)
• Generate and close both insurance and retail sales
• Work with homeowners on storm damage claims and upgrades
• Manage jobs from inspection through project completion
• Build referral networks (realtors, property managers, etc.)
• Follow up on company-provided leads and self-generated opportunities

Exterior Sales Consultant

• Develop and execute a strategic sales plan to generate new leads and maintain existing accounts.
• Establish relationships with referral partners including insurance agents, adjusters, property managers, contractors, and commercial property owners.
• Attend industry networking events, trade shows, and community outreach initiatives to build brand awareness.
• Schedule and conduct regular meetings, presentations, and lunch-and-learns with potential clients and partners.
• Collaborate closely with operations teams to ensure a seamless client experience from first contact to job completion.
• Monitor industry trends and local market activity to identify growth opportunities.
• Maintain detailed records of sales activities, pipeline, and customer interactions using CRM software.
• Meet or exceed monthly and quarterly sales targets and KPIs.

Business Development Manager

• Responsible for Commercial sales and revenue generation in California.
• Responsible for driving overall national account sales through signed Master Services Agreements (MSAs).
• Build and secure new commercial accounts, referrals, and relationships with key decision makers.
• Responsible for developing business relationships and all commercial opportunities.
• Negotiate and complete Sourcing Events (RFIs, RFPs).
• Develop and deliver sales proposals/presentations professionally and effectively.
• Responsible for account management, including dispute resolution and compliance.

Director of Commercial

• Retrieve work orders, check route for travel, ensure appropriate equipment and supplies are loaded on truck needed for job, arrive to work site.
• Complete assigned jobs according to company processes, maintain quality control within the budget of each job.
• Meet with customers and prospective customers, traveling to job sites to communicate job status with customers.
• Maintain records of personnel and resources used on projects and communicate all billable events to others.
• Responsible for creation of estimates in applicable software.
• Inspect and scope jobs onsite-and work with Techs on scope of job.
• Document / review loss with clear and descriptive job photos and upload into operating system/software.
• Craft mitigation and reconstruction estimates using Xactimate.
• Communicate conversations and key information on the job using the notes feature in required software.
• Estimate using carrier audit standards and manage the estimate based on feedback from client and customer.
• Explain job processes and next steps to resolution in person to customers using printed materials as a guide.
• Interface with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• May perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary.
• Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
• Assist with training new technicians or key operational team members.
• Ensure compliance with OSHA and company safety policies.
• Monitor job site safety and PPE compliance.
• Identify hazards and implement safety procedures.

Affiliate Manager

• Oversee daily operations of the business unit including effective management of resources, staff performance, and customer satisfaction.
• Develop and implement strategic plans that align with company goals, focusing on operational efficiency and revenue growth.
• Maintain a high standard of service delivery, ensuring compliance with industry regulations and company policies.
• Cultivate strong relationships with clients, suppliers, and industry professionals to enhance service offerings and business development.
• Manage budgets, forecasts, and reports; implement strategies to reduce costs and maximize profitability.
• Provide leadership, training, and guidance to staff; fostering a productive work environment and promoting a culture of teamwork and continuous improvement.

Restoration and Cleaning Equity Partner – General Manager

• Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility
• Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding
• Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols
• Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories
• Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time
• Maintain audit-ready job files at every stage — from initial intake through final invoice submission
• Ensure zero documentation gaps between approved scope and billable work completed
• Track and report on job status, open items, and billing milestones
• Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI
• Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively
• Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards
• Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands
• Maintain an organized inventory system and contents map for the warehouse storage facility
• Track item location, condition, and processing status from pack-out through pack-in and final return
• Occasionally assist with on-site warehouse inventory management and physical organization as needed
• Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project
• Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience
• Conduct on-site property inspections as needed to support scoping accuracy and documentation
• Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages

Commercial Operations Specialist

Business Development Representative

Controller

Director of Rebuild Construction

Restoration Construction Manager

Project Manager

Marketing Relationship Representative

QA Claims Administrator

Business Analyst

Exterior Sales Consultant

Business Development Manager

Director of Commercial

Project Manager

Restoration and Cleaning Equity Partner – General Manager

Estimator – Project Coordinator