Contents Department Leader

IICRC

Division Leader managing contents restoration operations for clients experiencing property damage. Responsible for team leadership, estimate writing, and customer communication to ensure quality service delivery.

Posted 7/1/2026full-timeVirginia • 🇺🇸 United StatesSenior💰 $68,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval
Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols
Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
Oversee the contents division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
Recruit, schedule, train, & supervise temporary & permanent field labor
Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems
Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close

Requirements

What you’ll need

3+ years in property restoration, contents management, or related claims/estimating roles
Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
Clean Background & MVR
Ability to work nights, weekends, & overtime as needed for emergency response
IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
Prior hands-on experience writing contents-specific estimates
Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)

Benefits

Comp & perks

401(k) matching
Company car
Dental insurance
Health insurance
Training & development
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Contents Estimate WritingInventory TrackingHazard IdentificationScope DevelopmentJob SchedulingDocumentation StandardsCarrier SLA ComplianceWater Damage RestorationFire & Smoke RestorationMold Remediation

Soft Skills

CommunicationLeadershipCoachingProblem-SolvingClient Management

Certifications

Xactimate Level 1 CertificationIICRC CPT CredentialClean BackgroundMVR