IDT BY INDET GROUP

Engineer

• Act as an analyst specialized in the services of a TDM/VOIP telephone operator.
• Activate, manage, and monitor TDM/VOIP telephony systems.
• Analyze VoIP/SIP calls.
• Provide advanced support in the Telephony area for end customers.
• Collect event logs and traces to analyze and troubleshoot systems.
• Actively monitor telecom networks, gateways, SBC and cloud instances.
• Operate Telecom devices, monitoring platforms, working on alarm management.
• Share knowledge through training and support to other analysts on the team.
• Conduct integration process between PABX/ UCaaS systems and other platforms such as CRM.

Voice Engineer

Product Manager

• Define the roadmap for the native AI Agent in UContact, starting with outbound scenarios (collections, BPO campaigns, and proactive outreach).
• Own the product vision: a native AI Agent embedded directly into the UContact flow builder, operating on a point-and-click, no-code basis.
• Coordinate with the UContact engineering team (Uruguay) and the AI Agent team (US/Israel) to deliver a seamless, integrated user experience.
• Prioritize inbound vs. outbound features, scope development milestones, and establish clear definitions of done (DoD).
• Collaborate with Karina and Santiago (UContact co-POs) on core foundational work, including password management, user impersonation, and provisioning.
• Own the Huddle AI Studio roadmap, enabling customer-configurable AI analysis profiles for meetings.
• Drive the Settings AI Assistant from initial scoping through final delivery, partnering closely with engineering on an MCP-first approach.
• Manage the packaging and tier positioning for the Coach + Huddle AI Studio bundle.
• Deliver post-summary webhooks in close collaboration with the engineering team.
• Translate complex AI capabilities into clear, customer-facing value propositions that the sales team can lead with.
• Define key success metrics for every shipped feature, focusing on adoption, conversion, and retention.
• Present product strategy and status updates to the executive team and the Board of Directors.

Product Manager, AI

• Own the full product lifecycle—from customer discovery and strategy through launch, adoption, and continuous iteration.
• Spend significant time with restaurant owners, operators, managers, and staff to deeply understand workflows, operational pain points, and unmet needs.
• Define product strategy, requirements, user stories, acceptance criteria, and feature specifications that translate complex operational workflows into simple, intuitive experiences.
• Partner closely with engineering and design to deliver high-quality, scalable features with speed and precision.
• Drive roadmap prioritization using customer insights, market trends, product analytics, and business objectives.
• Collaborate with sales, marketing, onboarding, and support teams to ensure strong product-market fit and successful product adoption.
• Analyze competitive offerings and emerging industry trends to identify opportunities for differentiation and innovation.
• Define and monitor key product metrics, using data to improve product performance and customer outcomes continuously.
• Serve as the internal subject matter expert for the Restaurant POS platform and advocate for the voice of the customer across the organization.

Senior Product Manager – Restaurant Point of Sale

Frontend Engineer

• Design and build features in SPOG (React 18, Vite, MobX) — and dip into other Unite UI projects where it makes sense.
• Own the delivery infrastructure for our UI apps via AWS CDK: CloudFront distributions, S3 origins, Lambda@Edge routing, and the GitHub Actions that glue it all together.
• Work on Lambda functions that sit in the request/response path of our UI (pod routing, telemetry ingestion, etc.) and the CDK stacks that deploy them.
• Push the bar on UI architecture across the org — share patterns between squads, raise the floor on test coverage, performance budgets, and CI quality gates.
• Partner with the PO on shaping work — propose tasks, scope trade-offs, and push back when it matters.
• Mentor teammates informally, run internal meetups, and review code with intent.
• This is a hands-on senior role. You'll write code most days, but you're also expected to think a level above your own tickets.

Senior Frontend Software Engineer, React

SDET

• Coordinate development and test activities
• Build automated tests for both APIs and user interfaces, with a focus on creating reusable test components that the whole team can build on
• Create detailed test plans and test cases based on project requirements, covering functionality, usability, and performance.
• Make AI a core part of every step of the QA process, from determining test cases and edge cases to writing and maintaining automation code
• Work closely with developers, product managers, and designers to resolve issues and deliver high-quality products on time.
• Write clear and detailed bug reports with steps that developers can follow to reproduce and fix the issue.
• Run regression tests after bug fixes to make sure nothing else broke.
• Help improve QA processes and methods to make the team faster and the product better.
• Participate in Agile ceremonies, technical planning, and cross-functional meetings
• Communicate effectively and collaborate across time zones
• Overlap your working hours a minimum of 3 hours with US Eastern time zone**

QA Automation Engineer

Customer Support

• Join a dynamic team as a Tier 1 Tech Support Representative (VoIP)
• Provide support in a hybrid setting and collaborate effectively with team members
• Engage with customers to troubleshoot and resolve technical issues
• Use remote desktop tools to assist users

Tier 1 Tech Support Representative, VoIP

Backend Engineer

• As part of a Scrum team, you will help design, develop, and maintain high-performing, mission-critical, scalable, and resilient web services.
• Take responsibility for the entire SDLC, from understanding the needs of the business through coding to deployment and maintenance.
• Collaborate with business stakeholders and participate in product and sprint backlog meetings.
• Leverage continuous integration and deployment best practices, including test automation and monitoring, to ensure successful deployment of application code.

Senior Golang Software Engineer

Graphics Designer

• Produce clear, consistent, and high-quality visual assets used by marketing, sales, and internal teams
• Ensure assets are delivered on time, on brand, and aligned with commercial priorities
• Focus on execution within established workflows
• Hands-on and delivery-focused role

Graphic Designer

Salesforce Administrator

• Liaise with leadership from all of our departments as well as subject matter experts to analyze, create, and implement new processes or automate existing ones
• Work with custom objects / Apex development
• Ensure basic administrative functions like user account maintenance, reports and dashboards, workflows, and other routine tasks
• Manage data feeds and other integrations

Junior Salesforce Administrator – Temporary Position

QA Engineer

• Create automated and manual test plans for our software applications to identify bugs, defects, and issues in functionality, usability, and performance.
• Develop and execute detailed test plans and test cases based on project specifications and requirements.
• Collaborate with cross-functional teams, including developers, product managers, and designers, to resolve identified issues and ensure timely delivery of high-quality products.
• Create clear, concise, and detailed bug reports, documenting defects and providing reproducible steps for developers to resolve issues.
• Perform regression testing to validate bug fixes and ensure no adverse impacts on existing functionalities.
• Contribute to the improvement of QA processes, methodologies, and strategies to enhance overall product quality and efficiency.

Sales

• Own a defined metro territory and hit monthly/quarterly new-account targets.
• Prospect through your liquor industry network, cold outreach, and distributor partnerships.
• Run in-store demos covering inventory management, age-verification compliance, and integrated payments.
• Manage the full sales cycle from first contact through contract execution and hardware install.
• Attend local trade events and association meetings to build NRS presence in the liquor channel.