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Voice Engineer
IDT BY INDET GROUPTelecommunications Analyst specializing in TDM/VOIP systems with a leading telecom company. Join IDT, a global telecom leader, in Sao Paulo.
Tech Stack
Tools & technologiesAWSCloudSplunkTCP/IPVoIP
About the role
Key responsibilities & impact- Act as an analyst specialized in the services of a TDM/VOIP telephone operator.
- Activate, manage, and monitor TDM/VOIP telephony systems.
- Analyze VoIP/SIP calls.
- Provide advanced support in the Telephony area for end customers.
- Collect event logs and traces to analyze and troubleshoot systems.
- Actively monitor telecom networks, gateways, SBC and cloud instances.
- Operate Telecom devices, monitoring platforms, working on alarm management.
- Share knowledge through training and support to other analysts on the team.
- Conduct integration process between PABX/ UCaaS systems and other platforms such as CRM.
Requirements
What you’ll need- Knowledge of telecommunications infrastructure (IP and Voice services).
- 10+ years of experience in configuring and troubleshooting Routers; Switches and Telephone Systems.
- Knowledge of Cloud tools and environment, preferably AWS.
- TDM and NGN Telephony Networks.
- Installation and configuration of network equipment.
- Installation and configuration of VoIP, IP PBX or UCaaS equipment.
- Network protocols - TCP/IP.
- SIP signaling protocol.
- Data communication links, E1, Metro Ethernet.
- Software like: Splunk , Zabbix , SolarWinds.
- Completed or ongoing higher education related to area of Technology, Networks and/or Telecommunications (Electrical/Electronic/Telecommunications Engineering, Computer Networks or similar).
Benefits
Comp & perks- Please attach CV in English. The interview process will be conducted in English.
- Only accepting applicants from Sao Paulo and nearby locations.
- Working hours: From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TDM telephonyVoIPSIPtelecommunications infrastructurenetwork configurationtroubleshootingnetwork protocolsE1Metro EthernetUCaaS
Soft Skills
analytical skillsproblem-solvingknowledge sharingtrainingcustomer support