Telecommunications Analyst

IDT BY INDET GROUP

Voice Engineer focused on VOIP telephone operator services at IDT / Net2Phone. Analyzing and troubleshooting VOIP telephony systems while maintaining Brazil's voice network infrastructure.

Posted 6/22/2026full-timeSao Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSplunkTCP/IPVoIP

About the role

Key responsibilities & impact

Maintain telecommunications systems and resolve incidents.
Perform in-depth analysis of the SIP protocol for performance monitoring and troubleshooting.
Provide advanced telephony support to end customers and work within the operations team.
Collect event logs and traces to analyze and troubleshoot systems.
Actively monitor telecom networks, gateways, SBCs, and cloud instances.
Operate telecom devices and monitoring platforms, managing alarms.
Share knowledge by training and supporting other analysts on the team.

Requirements

What you’ll need

Knowledge of telecommunications infrastructure (IP and voice services).
Minimum 3 years of experience configuring and troubleshooting voice applications.
Experience with TDM and NGN telephony networks.
Installation and configuration of VoIP equipment.
Familiarity with network protocols, including TCP/IP.
Experience with the SIP signaling protocol.
Experience with tools such as Splunk, Zabbix, and SolarWinds.
Completed or ongoing higher education in Technology, Networking, and/or Telecommunications.

Benefits

Comp & perks

Please attach your CV in English. The interview process will be conducted in English.
Accepting applicants only from Sao Paulo and nearby areas.
Working hours: Monday to Friday, 9:00 AM to 6:48 PM, hybrid work model with 2 days remote work per week.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIP protocoltelecommunications systemsvoice applicationsVoIP equipmentTDM networksNGN networksTCP/IPevent log analysistroubleshootingperformance monitoring

Soft Skills

advanced telephony supportteam collaborationknowledge sharingtrainingsupporting analysts