IDEXX

Customer Support

• Provide on-site customer support related to Company product or service installation, training, and troubleshooting
• Install equipment at customer locations
• Train customers in the use of Company products, equipment, and services
• Provide documentation and other training materials
• Troubleshoot customer problems and issues
• Ensure ongoing customer satisfaction
• Research customers prior to site visits to enhance customer experience

Field Support Representative

Consultant

• Sfrutterai la tua capacità di gestire in modo indipendente il tuo territorio e la tua base di clienti per aumentare le entrate diagnostiche ricorrenti anno dopo anno e ottenere vendite trimestrali di apparecchiature mediche.
• Promuovendo lo sviluppo dell'uso di test e analisi diagnostiche interne, materiali di consumo per strumenti, servizi di laboratorio di riferimento e test avanzati tra i tuoi clienti, aumenterai a tua volta i ricavi ricorrenti.
• Avrai l'opportunità di collaborare e "co-vendere" con altri professionisti delle vendite IDEXX nella regione per concludere la vendita di beni strumentali e tecnologici.
• Essere in grado di istruire e formare il personale della clinica veterinaria sui nostri prodotti, servizi e iniziative di marketing, incluso come coinvolgere il servizio clienti, è una parte importante del tuo ruolo.
• Sarai responsabile della comunicazione delle esigenze dei clienti e dei problemi concorrenti sia all'organizzazione di marketing IDEXX, che al responsabile della tua business unit.
• Presenterai i valori di IDEXX ai nostri clienti in modo professionale, comprendendo il nostro settore, la pratica veterinaria, i clienti, la tecnologia, le operazioni e i processi.
• Avrai l'opportunità di partecipare a fiere ed altri eventi nella regione.

Veterinary Diagnostic Consultant, Milano Area

Recruitment

• End-to-end recruitment for German and international positions within Laboratories and Operations
• Creation and optimization of job postings
• Collaboration with the works council on hiring matters
• Analysis and continuous development of recruiting strategies
• Coordination and organization of interviews

Talent Acquisition Specialist

Inside Sales

• Prospecting, qualifying leads, and closing sales for IDEXX’s Rapid Assay, Chemistry, and Fecal businesses through phone, email, and virtual meetings with customers.
• Collaborating with the field-based Veterinary Diagnostic Consultants (VDCs) in assigned geography to agree on and prioritize opportunities to generate revenue.
• Building strong relationships with customers to understand their needs and present tailored solutions.
• Partnering with the broader commercial ecosystem to ensure successful implementation and conversion of different growth initiatives.
• Leading IDEXX Rapid Assay, Chemistry, and Fecal product sales conversations within assigned territory.
• Developing, implementing, and maintaining leads for the IDEXX field sales ecosystem for the assigned territory.
• Collaborating with Companion Animal Group (CAG) Commercial field team to ensure adoption, utilization, and conversion of IDEXX products and services.
• Delivering relevant customer training and education to achieve sales goals.
• Consistently achieving quarterly & annual quotas.

Inside Sales Diagnostic Specialist

Account Manager

• Account management of 300-400 customers in an assigned geographic territory
• Inspire customer loyalty and accountable for Telemedicine utilization growth
• Identify new Telemedicine and Web PAC opportunities for referral to the Veterinary Imaging Consultant
• Monitor Web PAC study counts to identify subscription tier upgrade opportunities
• Provide end-to-end subject matter expertise to our customer base
• Support existing customer base over the phone or video conferencing
• Responsible for case submissions and account management for Radiology, Cardiology, Web PACS tier upgrades, Dental attachments
• Deliver on quarterly goals, inspiring account revenue growth
• Provide accurate and up-to-date sales forecasts to sales leaders
• Negotiate price, case volumes, and terms and conditions
• Maintain Salesforce with timely and accurate profiles, notes, and opportunity information
• Create and maintain strategic relationships that gain loyalty and develop a strong understanding of accounts' core business objectives
• Develop strategic internal partnerships across multiple lines of business
• Work in close partnership with Sales and Marketing Leaders to create and implement short and long-term strategies to help meet sales goals and revenue objectives
• Prepare general reports and other account planning information that summarizes work activities and sales results for your assigned book of business
• Prepare various analyses as needed to highlight issues and resolve questions
• Engage and play an active role in working with Sales Leaders and Line of Business to further develop best practices in how we sell, market, onboard and support our customers

Account Manager – Veterinary Imaging

Salesforce Administrator

• Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboards and groups.
• Develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization.
• Perform a variety of systems related analytical activities to support application functionality, availability and performance.
• Analyze, understand, and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
• Configure Salesforce to satisfy business requirements.
• Provide daily system/application administration.
• Maintain system and application backup/recovery and patching.
• Manage access and security of the systems and applications.
• Monitor and proactively support system/application capacity planning and stability.
• Assess technical requirements of requests and scope for projects and communicate results to the business clients, project teams, and IT counterparts.

Implementation Specialist

• Lead a team of Veterinary Software Specialists who implement ezyVet to animal hospitals
• Foster a high-performing team and retain top talent
• Provide guidance on escalated or critical issues with clients
• Cultivate strong internal and customer business relationships
• Utilize data and system tools to ensure efficiency
• Prepare reports summarizing work activities

Enterprise Customer Implementation Lead

Veterinary Diagnostic Consultant – Lazio Area

• Partner with the existing Commercial Talent Acquisition Team to support commercial and growth strategy.
• Source, interview, and select the best-qualified candidates to fill positions.
• Partner with management to forecast and understand business needs.

Senior Talent Acquisition Specialist, German Speaking

• Teach veterinarians how to best use IDEXX tools and troubleshoot technical issues.
• Manage own schedule to meet unique customer needs.
• Collaborate with internal teams to develop strategies for maintaining customer accounts.
• Install and train staff in clinics on the use of IDEXX Analyzers.
• Provide onsite technical support during critical customer need visits.
• Visit customers in the field regularly with dynamic schedule adjustments as needed.

Field Support Representative, Diagnostics

Product Manager

• Own and balance the CIAM product roadmap across operational stability, enterprise initiatives, and longer-term security and capability maturation aligned with enterprise CIAM strategy
• Define product vision, goals, and success metrics for CIAM as a shared platform capability
• Prioritize initiatives based on customer impact, business value, and delivery feasibility
• Translate CIAM architecture and strategy into epics, features, user stories, and acceptance criteria
• Analyze and define end-to-end customer, administrator, and internal workflows related to authentication, access, and onboarding
• Document functional and non-functional requirements, dependencies, and system interactions
• Partner with UX and Product teams to deliver a cohesive customer identity experience across products
• Define requirements for customer self-service, customer administrator workflows, and internal support processes
• Act as the primary CIAM intake and prioritization point for enterprise initiatives that depend on CIAM
• Assess CIAM capacity, sequencing risks, and operational impacts for enterprise initiatives, and proactively communicate constraints and tradeoffs to stakeholders
• Coordinate CIAM delivery across multiple product, platform, and engineering teams
• Manage dependencies, sequencing, and delivery risks across shared services and consuming applications
• Facilitate alignment between Customer Experience, Product, Engineering, and Information Security stakeholders
• Drive adoption of CIAM capabilities through standard integration patterns and documented best practices
• Support product teams during CIAM onboarding and integration including active consultation, issue resolution, and post-integration stabilization
• Partner with platform and operations teams on release planning and change management
• Track and report on CIAM product metrics related to adoption, reliability, and customer experience

Product Manager, Customer Identity – Access Management

• Design, develop, and deliver learning solutions that support both new hires and existing team members.
• Conduct training needs assessments against current and future trainings to deliver optimal results.
• Identify, design and develop curriculums and learning solutions that meet different learning styles, incorporate adult learning theory and have stated measurable objectives.
• Conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats.
• Evaluate participants on set criteria, document feedback and share the evaluation with supervisors and participants.
• Track and analyze success of programs using methods identified in measurement plan.
• Recommend and implement creative solutions.
• Conduct training cost assessments as needed.
• Develop and maintain knowledge of industry best practices in adult learning, company products and internal systems.
• Support quality management system/program and other compliance requirements.
• Lead, coach, motivate, develop and/or directly manage others.
• Travel ~25% required to attend summits and other onsite training events.

Training and Implementation Support Specialist

Payroll

• Process, audit, and reconcile international payrolls, ensuring accuracy, compliance, and on time delivery
• Partner with external payroll providers and internal stakeholders to ensure timely and accurate payroll reporting
• Coordinate payroll approval & payment instructions with the Finance team
• Prepare monthly payroll GL journal, accrual reports, and month-end closing reporting activities
• Ensure compliance with statutory regulations, collective labor agreements, and company policies
• Respond to payroll-related employee inquiries
• Support internal and external audits
• Provide payroll data and insights to support HR and cross-functional projects

International Payroll Specialist, French Speaker

Account Executive

• Strive to exceed IDEXX Water product sales targets through regular sales visits to customers performing microbiological testing of drinking, raw, bottled, and other water sources.
• Collaborate and conduct joint sales with other IDEXX sales professionals in the region to close sales of equipment and capital technologies.
• Travel regularly to meet customers and communicate the value of IDEXX products.
• Drive annual business growth by acquiring new customers and expanding existing accounts.
• Demonstrate a proven track record of closing sales and meeting quarterly sales targets.
• Schedule prospecting calls, presentations, and training sessions.
• Collaborate with and leverage support from internal sales partners.
• Other duties as assigned.

Field Sales Representative

• Performing customer service activities for Telemedicine customers
• Providing information and resolving technical issues
• Responding to customer communications
• Addressing questions issues problems concerns
• Providing customer technical support for products and services including pet and animal health care-related products
• Coordinating and assisting with equipment installations
• Troubleshooting and repairing system database or data communication issues