IDEXX

Project Manager

• Lead multi-site rollouts of veterinary software for corporate and university accounts.
• Manage enterprise-level programs and multi-site software rollouts.
• Keep stakeholders informed about progress, risks, and expectations.
• Structure teams efficiently and delegate tasks based on strengths.
• Perform risk management by identifying potential issues early and developing mitigation strategies.
• Foster partnerships with internal and external stakeholders.
• Work within cross-functional teams to identify and develop process improvements.
• Assist in developing training requirements and conduct training sessions as necessary.
• Some travel required - up to 25% for conferences and client engagements.

Project Coordinator – Veterinary Software, Customer Experience

Sales

• Build a sales team culture that fosters cooperation, adaptability, best practice sharing, sales innovation and strong individual commitment to sales excellence and meeting customer needs.
• Minimize voluntary turnover and maximize retention and career development of sales professionals through promoting a culture of teamwork, open communication, engagement and trust.
• Maintain active development plans for each individual to promote and support continuing career development and growth.
• Retain and enhance IDEXX’s customer franchise by fostering great customer relationships through direct customer interaction and by ensuring field representatives meet customer needs through value-added education, service, and support.
• Develop a region/market specific business plan to achieve goals.
• Deliver monthly, quarterly, and annual sales goals, within an expense budget.

Regional Sales Leader

Implementation Specialist

• Training veterinary professionals on how to use ezyVet, specific to their role in the clinic.
• Project manage implementations, ensuring each clinic/practice/hospital is confidently utilizing ezyVet and the software configuration is fit for purpose.
• Problem solve, understand the clinics needs and workflows to configure the software appropriately
• Change management with the clinic
• Build and deliver webinar based training and configuration curriculum.
• Manage an assortment of projects all at different stages
• Collaborate with internal teams to help craft the software, prioritize feature and fix releases, streamline processes and generally build amazing outcomes.

Implementation Specialist – EzyVet Software

Financial Planning and Analysis

• Partner with IT leaders by providing financial business tools, dashboards, and reports for timely decision-making.
• Consult with and advise IT teams and Lines of business, ensuring business decisions are well supported from financial standpoint.
• Support period close processes by preparing journal entries including accruals and account reconciliations.
• Create and analyze monthly, quarterly, and annual reports, ensuring that financial information is recorded and presented accurately.
• Develop various analyses, reports, and presentations; perform ad hoc financial forecasting, analysis and modeling and special project support as needed.
• Develop reporting and data platforms that support the IT project investment portfolio and resource‑tracking needs.
• Participate in strategic planning and budget process, providing financial information, analysis, and support as needed.
• Identify and implement processes and improvements in planning, analysis, reporting, and monitoring of both financial and non‑financial measures.

Senior Financial Analyst, Enterprise IT

• Build a sales team culture that fosters cooperation, adaptability, best practice sharing, sales innovation and strong individual commitment to sales excellence and meeting customer needs.
• Minimize voluntary turnover and maximize retention and career development of sales professionals through promoting a culture of teamwork, open communication, engagement and trust.
• Maintain active development plans for each individual to promote and support continuing career development and growth.
• Retain and enhance IDEXX’s customer franchise by fostering great customer relationships through direct customer interaction and by ensuring field representatives meet customer needs through value-added education, service, and support.
• Facilitate superior customer service through other IDEXX service representatives.
• Develop a region/market specific business plan to achieve goals.
• Deliver monthly, quarterly, and annual sales goals, within an expense budget.
• Ensure proper management of regional operating expenses and P&L responsibilities.
• Lead change management in a dynamic changing environment and in alignment with IDEXX Guiding Principles and business values.
• Deliver timely feedback to sales, marketing and product development organization on progress, milestones, new ideas and roadblocks to achieve sales goals.
• Work with management team to develop goals and compensation system that is aligned with the business objectives, consistent with market, and simple to understand and measure.
• Perform other duties as assigned.

Payroll

• Processing, auditing, and reconciliation of payrolls
• Managing relationships with various stakeholders and payroll providers
• Coordinating payroll approvals & payment instructions with the Finance team
• Preparing monthly payroll GL journal, accrual reports, and month-end closing reporting activities
• Ensuring compliance with statutory regulations, collective labor agreements, and company policies
• Attending to payroll-specific queries from employees
• Supporting various internal and external audits

Payroll Specialist

Consultant

• Asesorar a clientes sobre pruebas diagnósticas y resultados de laboratorio
• Ingresar información en el software del sistema de gestión del departamento
• Mantener y desarrollar continuamente conocimientos médicos

Consultor médico, contrato corta duración

Director

• Partner with the EVP’s front office to increase productivity by driving a cohesive approach to key business activities
• Create and maintain systems and processes to ensure effective meeting preparation and facilitation
• Develop and manage a disciplined agenda for extended leadership team meetings and townhalls
• Provide portfolio, business, and sector insights by performing research and analyses
• Lead and oversee the annual portfolio goal setting process
• Manage and optimize execution, driving rigor around process and timeline
• Drive key initiatives and programs, while facilitating decision-making
• Ensure that the EVP is briefed and materials are prepared for a wide range of stakeholder activities
• Lead the design, development, and preparation of EVP communications

Director, Portfolio Strategy – Planning

Outside Sales

• Communicating the true value of our veterinary diagnostic and technology products and services.
• Develop deep and meaningful relationships offering solutions to meet our customers' unique needs.
• Engage customers through knowledgeable interactions, business discussions and educational opportunities about what IDEXX has to offer.
• Use consultative selling techniques to translate customer needs into diagnostic solutions that leverage IDEXX's suite of products and services.
• Sell IDEXX Digital Radiography (DR) Compact and System instrumentation, warranty and peripheral supplies necessary to operate the DR equipment.
• Responsible for maintaining sales forecasts and territory plans within the geographical territory.
• Initiate and coordinate lead generation with Veterinary Diagnostic Consultants, other IDEXX Sales Consultants, and Distribution partners.
• Collaborate and 'co-sell' with other IDEXX sales professionals in the region to close the capital equipment and technology.
• Educate and train veterinary clinic staff about products, services and marketing initiatives.
• Maintain comprehensive and up-to-date knowledge of IDEXX's products and services.
• Provide presentations of IDEXX's values to customers in a professional manner.

Field Sales – Diagnostic Imaging

• handle payroll responsibilities for several payroll entities in Europe and South Africa
• prepare monthly payroll reports
• coordinate and audit payroll outputs with external Payroll Providers
• prepare journals and ad-hoc reports
• ensure timely and accurate processing of payments
• ensure compliance with statutory regulations and company policies
• attend to payroll-specific queries from employees
• support various internal and external audits

Payroll Specialist – Europe, South Africa

Inside Sales

• Manage a sales pipeline and make phone calls to customers to close new accounts for Web PACS, Telemedicine, and CardioPET.
• Provide product demonstrations via webinar for prospective customers.
• Consistently maintain an accurate sales forecast.
• Maintain Salesforce with accurate customer notes and opportunity information.
• Probe for and address competitive activity.
• Coordinate sales opportunities that span multiple IDEXX products involving multiple IDEXX sales representatives.
• Work both independently and as part of a team.
• Attend industry shows in territory as necessary.

Inside Sales Specialist – Imaging

• Sell and promotes IDEXX products and/or services to customer
• Responsible for development of new accounts and/or generating new business from existing accounts
• Pursue sales leads and visit customer sites within assigned territory defined by geographic area, industry or product/service segment
• Engage with customers over the phone and Internet to close sales
• Execute sales strategy, identify new opportunities/leads and generate sales reports
• Deliver monthly, quarterly and annual sales goals, within an expense budget
• Leverage other sales channels to maximize sales and customer service franchise objectives
• Develop and support sales processes to improve productivity and ensure that goals are met
• Analyze the characteristics and trends of the local market and help define customer needs for new or modified products and services

Veterinary Diagnostic Consultant

Customer Support

• Provide front‑end customer service support, responding to inbound internal and external calls and placing outbound calls as needed.
• Manage customer questions, inquiries, escalations, credits, holds, and address changes.
• Act as a point of contact for customers, customer service, sales, lab operations, and transportation vendors.
• Serve as the direct vendor contact for real‑time issue resolution.
• Monitor daily route coverage, completion status, late‑route alerts, and overnight/weekend route activity.
• Monitor daily line hauls, air shipments, and inbound FedEx/UPS shipments, ensuring timely sample receipt from remote markets.
• Communicate potential delays to internal and external customers.
• Manage delay notifications as they arise.
• Track and communicate airline schedule changes that may impact flights.
• Provide disaster recovery support during system outages to maintain service continuity.
• Understand and consistently follow applicable SOPs.
• Provide impromptu feedback to Supervisors regarding process changes, service failures, and customer-impacting concerns.
• Work heavily in customer support and case management systems.
• Use Service Cloud, Microsoft Office Suite, Teams, and Genesys Cloud (phone system).
• Perform other duties as assigned.

Transportation Support Specialist

• Act as the liaison between customers and the IDEXX laboratories
• Answer customer questions and resolve issues quickly
• Provide and clarify lab test results
• Coordinate follow-up tests on samples
• Help coordinate the pickup and delivery of samples

Customer Support Consultant, Bilingual

Scrum Master

• Champion Agile Transformation: Utilize your servant leadership style to empower your team and foster their continuous growth within the Agile delivery process.
• Become an Impediment Buster: Proactively identify and remove roadblocks for your team, understanding when and how to escalate complex issues.
• Drive Continuous Improvement: Analyze sprint health indicators and use insights to lead retrospectives, identifying and implementing ongoing improvements.
• Refine the Product Vision: Partner with the Product Owner to manage the product backlog, ensuring all items are well-defined with clear acceptance criteria.
• Optimize Workflow & Delivery: Guide the team in flow management techniques to maximize their delivery potential.
• Become a Network Catalyst: Develop strong professional networks and leverage your influence to positively impact other teams within the organization.
• Mentor & Lead: Share your expertise by intentionally supporting and mentoring peers, fostering a collaborative and growth-oriented environment.
• Deliver Value through Expertise: Utilize your leadership capabilities to leverage the team's strengths and maximize value delivery.
• Bridge the Gap: Possess a deep understanding of 'why' we do things, informed by practical experience.
• Become the Master: Transition from student to teacher in your domain expertise and team dynamics, demonstrating a balanced depth and breadth of knowledge.
• Communicate with Clarity: Effectively communicate complex Agile concepts to non-technical stakeholders.
• Embrace Collaboration: Actively participate in departmental initiatives and working groups, fostering cross-functional collaboration.

Project Coordinator – Veterinary Software, Customer Experience

Regional Sales Leader

Implementation Specialist – EzyVet Software

Senior Financial Analyst, Enterprise IT

Regional Sales Leader

Payroll Specialist

Consultor médico, contrato corta duración

Director, Portfolio Strategy – Planning

Field Sales – Diagnostic Imaging

Payroll Specialist – Europe, South Africa

Inside Sales Specialist – Imaging

Veterinary Diagnostic Consultant

Transportation Support Specialist

Customer Support Consultant, Bilingual

Senior Agile Specialist – Scrum Master