Field Support Representative, Diagnostics

IDEXX

Field Support Representative for veterinary diagnostics traveling to customer sites for training and support, collaborating with veterinary teams to enhance their use of IDEXX equipment.

Posted 6/19/2026full-timeSioux Falls • New York, South Dakota • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

About the role

Key responsibilities & impact

You will travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office
You will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)
You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner
You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

Requirements

What you’ll need

3+ years of experience working in a veterinary practice or similar work experience
Familiarity with IDEXX products
Valid driver’s license and acceptable driving record required
Residency in the Sioux Falls, SD or Lincoln, NE area required and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)
Ability to build and maintain relationships to gain confidence and trust from others
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills, to make quality, timely decisions
Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals.

Benefits

Comp & perks

Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Additional benefits including, but not limited to financial support, mental health resources, volunteer paid days off, and much more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IDEXX AnalyzersProCyteCatalyst OneSediVueInVuecomputer networking

Soft Skills

relationship buildingstrong communicationcollaborationplanningprioritizationeffective listening

Certifications

valid driver's license