IDEX Corporation

Analyst

• Manage EDI implementations, enhancements, and change requests from initiation through completion, using structured project management methodologies.
• Gather, document, and validate detailed business and technical requirements for EDI integrations and changes.
• Support JD Edwards EnterpriseOne 9.2 EDI tables, ensuring accurate data flow between business applications and trading partners.
• Serve as the primary liaison between business users, IT teams, trading partners, and the company’s third-party EDI service provider.
• Monitor, troubleshoot, and resolve EDI incidents related to data, mappings, translations, and communications.
• Manage EDI-related incidents, problems, and service requests through ServiceNow, ensuring timely resolution and clear communication.
• Analyze root causes of recurring EDI issues and recommend process, system, or data improvements.
• Support EDI activities related to large-scale initiatives such as acquisitions, divestitures, system upgrades, and site migrations.
• Proactively identify risks, gaps, or inefficiencies in EDI processes and recommend corrective actions.

EDI Analyst

Product Manager

• Aligning product strategy with business goals
• Driving product discovery, market research, and competitor research
• Driving innovation and new product development initiatives
• Communicating product vision and strategy to stakeholders
• Product Pricing and Strategy
• Product Positioning
• Sales Messaging Development
• Competitive Analysis
• Product Differentiation
• Mentor and lead a high performing product management team in the region
• Represent the company externally at industry events, customer meetings, and partner engagements

Director of Product Management

Support Engineer

• Provide technical assistance and information to customers
• Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person
• Process RMA’s and warranty/non-warranty orders
• Manage Tech Support cases in CRM
• Work closely with engineering and manufacturing teams
• Support product management function and collaborate with Service and Quality Assurance departments

Fire Apparatus Technical Support Representative

Inside Sales

• Lead and manage the inside sales team
• Drive revenue growth through proactive customer engagement
• Ensure strong customer relationships
• Support field sales team to achieve business objectives
• Prepare accurate sales forecasts and pipeline reports
• Oversee inside sales process for efficiency and compliance

Inside Sales Manager

Sales

• The Director of Sales is a key commercial executive responsible for shaping and executing the commercial strategy to drive revenue growth and market expansion.
• Providing strategic input to new product development, leading product marketing initiatives, and achieving ambitious sales targets.
• Ensuring exceptional customer satisfaction, collaborating closely with manufacturing to guarantee on-time delivery, and monitoring product quality.
• Strong leadership to inspire and develop a high-performing sales team, fostering a culture of excellence and continuous improvement.
• Mentoring and coaching team members, setting clear performance expectations, and providing regular feedback.
• Leading by example, demonstrating integrity, accountability, and a commitment to achieving the company's vision and goals.
• Identifying and nurturing future leaders within the team, ensuring a robust succession plan is in place.
• Playing a pivotal role in cross-functional collaboration, working closely with departments such as marketing, product development, finance, and customer service to align strategies and achieve common goals.

Director of Sales

• Develop and implement a comprehensive sales strategy for select OEM markets to achieve revenue and profitability targets
• Identify and pursue new business opportunities with existing OEM customers to expand share of wallet
• Build and maintain strong relationships with key OEM customers and stakeholders
• Lead contract negotiations, pricing strategies, and long-term agreements
• Monitor market trends, account trends, competitor activity, and customer feedback to inform strategic decisions
• Collaborate with product management and engineering teams to deliver customized solutions that meet OEM requirements
• Lead and mentor a team of Key Account Managers, setting performance goals, KPIs, and foster a high-performance culture
• Develop, implement, and maintain a playbook for best in class Key Account Management
• Develop and manage budgets, forecasts, and business operating plans

Director of Sales, OEM

Customer Support

• Lead the North America Customer Service function for the Pneumatics Platform
• Oversee teams across four North American sites
• Deliver a consistent, proactive, and high-quality customer experience throughout the order-to-cash cycle
• Define and execute customer service strategies aligned with commercial objectives
• Drive service excellence, customer retention, and satisfaction
• Partner closely with Commercial, Finance, Operations, and IT
• Lead the Customer Service AA Team, fostering continuous improvement, CRM adoption, and cross-site collaboration.

Customer Service Director, Pneumatics

Human Resources

• Responsible for the set-up, programming, and safe operation of a Single Point Diamond Turning machining following established set-up, process and quality work instruction.
• Prepares SPDT programs for new processes and works with department and team to develop new processes.
• Work closely with other departments to improve efficiency and throughput.
• Consults with the technical team to determine methods of manufacturing, fixturing needs, inspection criteria.
• Performs routine preventative maintenance on the SPDT machine.
• Performs inspection of optical components for compliance to written specifications and works with Quality Assurance with metrics and testing.
• Documents processes and events
• Maintains safety for all employees assigned to operations.
• Initiate and maintain proper and necessary safety and fire prevention equipment as prescribed by company policies.
• Operate tools, equipment, and machinery according to Micro-LAM Company Policies.
• Follow established safety procedures and techniques to perform job duties including lifting, etc.: .
• Correct unsafe conditions in work area and report any conditions that are not correctable to management and/or safety Committee Members immediately.
• Special Safety Instructions – When operating the Machine if the door is Open the Operator MUST wear safety Glasses.

Diamond Turning Technician, 2nd Shift

• Responsible for the set-up, programming, and safe operation of a Single Point Diamond Turning machining following established set-up, process and quality work instruction.
• Prepares SPDT programs for new processes and works with department and team to develop new processes.
• Work closely with other departments to improve efficiency and throughput.
• Consults with the technical team to determine methods of manufacturing, fixturing needs, inspection criteria.
• Performs routine preventative maintenance on the SPDT machine.
• Performs inspection of optical components for compliance to written specifications and works with Quality Assurance with metrics and testing.
• Documents processes and events
• All other duties are at the Departmental Managers discretion.
• Maintains safety for all employees assigned to operations.
• Initiate and maintain proper and necessary safety and fire prevention equipment as prescribed by company policies.
• Operate tools, equipment, and machinery according to Micro-LAM Company Policies.
• Follow established safety procedures and techniques to perform job duties including lifting, etc.: . Correct unsafe conditions in work area and report any conditions that are not correctable to management and/or safety Committee Members immediately.
• Special Safety Instructions – When operating the Machine if the door is Open the Operator MUST wear safety Glasses.
• Moderate walking, standing, heavy lifting (50lbs), carrying, stooping, bending, kneeling and reaching required for this job description.

Diamond Turning Technician

Sales Engineer

• Drive sales of electronic components for firetrucks and ambulances
• Conduct market research for new business opportunities
• Collaborate with product teams to gather and analyze customer feedback
• Develop and educate channel partners and OEMs

Electronics Sales Engineer

• Partner with functional leaders to align talent strategies with business goals.
• Lead talent development initiatives, including performance management, succession planning, and workforce planning.
• Design and implement training programs that enhance employee skills and organizational capability.
• Manage complex employee relations issues with fairness and compliance.
• Ensure adherence to federal, state, and local employment laws and regulations.
• Analyze HR metrics to identify trends and recommend proactive solutions.
• Support organizational change initiatives and drive continuous improvement in HR processes.
• Serve as a Talent Coach to leaders, fostering collaboration and growth.
• Champion talent initiatives across the business unit.