ICW Group

Attorney

• Handle all aspects of workers’ compensation cases with varying degrees of complexity
• Provide other litigation and claim legal advice and services to all areas of the company
• Provide high quality, proactive case handling utilizing legal expertise and litigation skills to independently handle a caseload of moderate exposure cases and standard litigation matters
• Litigate workers’ compensation cases in California before state and federal courts, administrative boards, and other court proceedings
• Represent ICW Group, its related entities and insureds before administrative boards, state and federal courts, Court of Appeal, and the California Supreme Court
• Assist in premium audit disputes before administrative boards or other court proceedings
• Conduct extensive, well-reasoned legal research, as necessary; independently develop and present defense strategies on behalf of ICW Group
• Provide accurate legal analysis and strategy recommendations to clients and claims personnel
• Build and foster internal and external client relationships with a customer-centric focus

Senior Litigation Attorney, Worker's Compensation

Product Manager

• Maximizes the value of the Excess Casualty product resulting from the work of the Scrum team
• Defines and communicates product vision, overall strategy, and growth opportunities
• Drives the continuous refinement of the product vision, roadmap, and strategy
• Works closely with business stakeholders to convert product ideas into a prioritized backlog
• Participates in agile ceremonies like sprint planning, iteration reviews, and retrospectives
• Facilitates Product Grooming Backlog sessions for better cross-functional collaboration
• Validates roadmap items prior to development work
• Remains accountable for each stage of the development process
• Works with Technical Product Managers and Scrum master to ensure execution of the product roadmap
• Anticipates product’s future needs by maintaining user personas and journey maps
• Owns user-centric product outcomes with business and IT leadership
• Researches and analyzes market trends and user needs

Product Owner – Specialty Lines Insurance

Data Engineer

• Design, develop, and implement data pipelines, data integration, and data storage solutions
• Partner closely with IT Managers, Enterprise Business Intelligence, Data Governance, and Data Science teams
• Lead the design and build of scalable data pipelines and solutions (batch and/or streaming)
• Analyze complex data elements and systems, data flow and develop conceptual, logical, and physical data models
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• Collaborate in implementing components of data strategy – Master Data Management (MDM), data virtualization etc.

Data Engineer III

Product Designer

• Produce high quality UX design solutions through wireframes, visual designs, flow diagrams, and prototypes
• Develop and implement new designs and optimize existing user interface designs
• Determine information architecture and create sitemaps
• Create prototypes and wireframes in collaboration with Customer Experience team
• Define design specifications and build user interfaces
• Collaborate with internal and external designers
• Work closely with development team and product owner
• Plan and conduct user research and competitor analysis
• Conduct usability testing, debug code errors, and troubleshoot software issues

UX/UI Designer

Manager

• Build a claims team from the ground up and lead strategic initiatives
• Develop and execute strategies for compliance, efficiency, and claim outcomes
• Drive initiatives to improve outcomes through process optimization
• Establish metrics and KPIs for performance and compliance
• Leverage analytics for actionable strategies
• Streamline workflows and implement technology solutions
• Collaborate with claims teams to resolve escalated issues
• Monitor resource allocation and team performance
• Ensure robust internal controls and timely remediation of audit findings
• Manage technical claims operations ensuring compliance and accuracy

Senior Manager – Commercial Auto

• The Senior Manager, Claims is responsible for building a team from the ground up.
• Lead strategic initiatives that ensure regulatory compliance, operational efficiency, and superior claim outcomes.
• Leverage data-driven insights to optimize processes, mitigate risk, and enhance customer experience nationally.
• Partner with all departments to create the ideal claim environment.
• Develop and execute strategies that align audit, compliance, technical claims management, and support functions with organizational goals for claims performance.
• Drive initiatives that improve claim outcomes through process optimization and risk mitigation.
• Establish metrics and KPIs to measure performance, operational efficiency, and compliance effectiveness.
• Streamline workflows and eliminate redundancies.

Senior Claims Manager – Commercial Property

Claims Specialist

• Handles moderate to complex claims with a focus on high service levels
• Manages all aspects of an assigned California claims inventory
• Communicates effectively with policyholders, agents, attorneys, and witnesses
• Investigates claims to determine exposure and recommend strategies
• Utilizes resolution tactics to drive outcomes
• Collaborates with team members from various departments
• Acts as a Subject Matter Expert for the department
• Ensures accuracy of data in claims system
• Provides knowledge transfer across the organization
• Acts as a mentor for less experienced team members
• Administers timely benefits to injured workers and manages payments as needed

Senior Claims Examiner – Workers' Compensation

• Partner with key stakeholders to establish the strategic direction of an insurance product line across all distribution channels and brands
• Monitor and influence product performance to achieve Company revenue and performance targets
• Assess market risks and opportunities, evaluating multiple possible solutions, leveraging data-based insights to influence leadership decisions
• Develop and maintain templates to perform competitive research and deliver competitive analyses
• Perform data analyses concerning loss patterns, market forces, risk distributions, and agency management to evaluate the success of current strategies
• Drive initiatives for strategic product development

Associate Product Manager, Commercial Lines

Auditor

• Analyze, review, and/or conduct insurance premium audits in the field to determine the actual exposures and premium to be charged for policy coverages
• Audit policyholder’s records and apply rules and company standards
• Perform audits in the field for organizational accounts and resolve applicable disputes
• Conduct timely and accurate premium and service audits, examining financial records pertaining to stated premium base
• Manage audits on larger and more complex accounts and assist in resolving complex disputes
• Deliver excellent customer service for the entire audit experience including responding to disputes
• Provide technical assistance and resolve technical issues with internal and external customers including reviewers, underwriters, and agents
• Communicate with customers, agents, and external constituencies throughout audit
• Connect with insureds, agents, and company personnel to communicate and provide audit findings and ensure understanding of the change in premium exposures
• Consult with NCCI/WCIRB and other independent bureaus regarding classification and technical issues
• Present status of audit inventory on a regular basis to management
• Keep current on information relative to premium auditing through internal and external resources
• Partner with customers to ensure a professional and expeditious audit
• Examine policyholder’s payroll records and operations
• Record and summarize proper payroll and classification used to determine premium
• Implement an analysis of insured’s business operations to determine appropriate classifications and exposures

Senior Field Premium Auditor

Compliance

• Develop audit schedules for financial and procedural claims audits
• Conduct quality (double) reviews to ensure adherence to claims best practices
• Analyze quality issues and provide feedback to auditors
• Develop workflows and implement training for employees
• Provide ongoing technical training and staff development programs

Senior Workers' Compensation Audit, Compliance Specialist

• Handles moderate to complex claims with focus on policyholders and ICW Group
• Manages all aspects of assigned claims inventory
• Investigates claims to determine exposure and works with experts for recommendations
• Operates within state regulations and internal policies
• Directs defense counsel throughout litigation process
• Collaborates with team members from various departments
• Acts as Subject Matter Expert and mentors less experienced team members

Risk

• Partners with internal stakeholders in conducting research or accident investigations to sustain claims and underwriting initiatives.
• Identifies and quantifies Workers’ Compensation (WC), Commercial Property and/or Liability risks for accounts.
• Schedules company surveys and account service plans within standard operating protocols to identify risk factors.
• Mitigates risk by initiating and implementing complex corrective action recommendations and thorough execution of formal service plans.
• Collaborates with underwriting and claims teams to develop, draft and present large account service proposals.
• Performs accident investigations as needed in support of claims and underwriting.
• Delivers risk management services to customers to mitigate risk, identify exposures and/or mitigate claim costs.
• Identifies key risks and mitigating factors such workflow, values, legal, ownership structure, professional reputation, customer base or industry segments including assessing business operations risks and analyzing business or company financial data.
• Recommends methods to control or reduce risk based on assessment to customer base.
• Documents and ensures communication of key risks with the preparation of financial documents, reports, or data modeling.
• Acts as Subject Matter Expert (SME) to retain and augment industry knowledge and regulations surrounding risk management assignments.
• Provides training for clients on risk identification, quantification, and control.
• Facilitates required OSHA, NFPA, CPSC, and third party liability prevention program training for business accounts.

Senior Litigation Attorney, Worker's Compensation

Product Owner – Specialty Lines Insurance

Data Engineer III

UX/UI Designer

Senior Manager – Commercial Auto

Senior Claims Manager – Commercial Property

Senior Claims Examiner – Workers' Compensation

Associate Product Manager, Commercial Lines

Senior Field Premium Auditor

Senior Workers' Compensation Audit, Compliance Specialist

Senior Claims Examiner – Workers' Compensation

Senior Safety, Risk Management Consultant