ICW Group

Risk

• Supports the Underwriters through account management assistance
• Collects account and insured information for analysis by communicating directly with agents on behalf of underwriters as needed
• Performs tasks to directly support the underwriting staff during such stages of the process as pre-quote, bind and post-bind type tasks for new business, renewals, and mid-term changes
• Collaborates with underwriters and agents as needed to communicate account status and complete outstanding subjectivities
• Generates and delivers renewal solicitation and non-renewal letters based on instruction from underwriters
• Responds promptly to all internal and external customer requests

Risk Analyst – Casualty

Customer Support

• Provides administrative assistance to the Claims team
• Prints benefit and claim notices and prepares for mailing
• Follows communication guidelines when handling different topics
• Identifies the needs of customers and direct calls to appropriate team members or departments
• Answers phone calls from customers in a professional manner and responds to inquiries
• Provides callers with basic claim information and payment status
• Collects W9 forms from vendors to process payments
• Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims
• Pays bills as needed
• Manages group email account and processes requests
• Provides backup assistance to claims support teams
• Performs responsibilities required in branch offices as needed
• Provides front desk reception and associated administrative responsibilities
• Orders office supplies
• Reserves/books conference rooms and sets up offices/workstations for new employees
• Manages incoming and outgoing mail and packages
• Maintains printers and Pitney Bowes (or similar) mail machines

Claims Support Representative

• Collaborate and support a team of underwriters through various account management activities
• Provide excellent customer service to both internal and external customers
• Perform tasks to support underwriting staff for new business, renewals, and mid-term changes
• Manage and prioritize workloads to meet deadlines
• Identify workflow issues and recommend changes for process improvement
• Serve as a mentor to junior level team members and train co-workers on department procedures

Risk Analyst

Financial Planning and Analysis

• The Senior Financial Analyst will be responsible for financial research, modeling, and analysis to enhance and optimize business monitoring and strategic decision making
• This position will produce accurate and timely financial budget and forecasting information for the organization as well as perform capital forecasting and analysis
• Coordinates strategic expense planning process across the enterprise
• Develops the timeline and deliverables for annual planning and interim forecasts
• Creates templates and tools to facilitate the process for the department/enterprise
• Prepares regular updates of strategic plan and transfers information to the enterprise roadmap
• Tracks performance to plan metrics and prepares monthly reports
• Validates forecast assumptions, quantifies business risks and opportunities and drives accuracy improvements
• Facilitates annual operating and capital budget development process across assigned departments and coordinates with Accounting and other LOBs to integrate data
• Establishes calendar for department(s) based on Enterprise calendar
• Provides guidance and direction to leaders in budget preparation
• Compiles data and prepares materials for review
• Submits final approved budget to Accounting for approval
• Supports organization wide resource planning initiatives
• Drives financial foresight through detailed capital modeling and proactive risk monitoring
• Develops and maintains financial models to evaluate capital positioning and provides actionable insights for senior management
• Conducts scenario analysis to forecast potential financial outcomes and implications for the Company’s standing with key stakeholders including investors and rating agencies
• Tracks and analyzes key risk metrics to identify potential financial risks and opportunities
• Prepares risk reports and dashboards for senior management, highlighting key risk areas and mitigation strategies
• Develops department/enterprise metrics and scorecards to track department/business performance and progress
• Creates and establishes standard set of monthly reports and metrics
• Develops methodology for new statistical measures and reports to be used for department/enterprise decision-making
• Prepares monthly department/business financial analyses or other reports
• Develops internal controls by ensuring data accuracy and data completion
• Ensures compliance with financial guidelines, company policies and relevant regulations

Senior Financial Analyst

Attorney

• Manage workers’ compensation cases with varying degrees of complexity
• Provide litigation and claims legal advice and services
• Develop the skills to independently manage a caseload of litigated claims files
• Collaborate closely with experienced attorneys on a variety of legal matters including drafting and client counseling
• Draft legal documents including pleadings, motions, contracts, and memoranda
• Conduct legal research and analysis on complex issues
• Participate in court sessions/proceedings and meet with clients as needed
• Keep current with applicable laws and regulations

Associate Attorney

Insurance

• Handles complex claims with a focus on providing exceptional service for stakeholders
• Manages all aspects of a complex claims inventory
• Communicates effectively with policyholders, agents, attorneys, and witnesses
• Investigates claims to determine exposure and makes strategic recommendations
• Directs defense counsel throughout the litigation process while monitoring legal fees and costs
• Provides knowledge transfer across the organization and prepares claims status reports for stakeholders
• Administers timely benefits to injured workers and manages payment of benefits

Claims Specialist

Implementation Specialist

• Direct the efforts of resources and assist in the development of business implementation strategy
• Manage the project schedule, cost, and quality of the total portfolio
• Identify business needs with stakeholders and deliver on IT improvements
• Recommend and implement policies, processes, and tracking mechanisms to be used by staff
• Ensure that projects achieve objectives and are executed in a timely manner
• Review and approve project estimates and statements of work for large and complex efforts or those which have a significant business impact regardless of size
• Facilitate discussions with business and technical stakeholders throughout the requirements definition and functional design process for large projects or those with significant business impact
• Review and approve user training plans for the largest/most complex projects
• Establish performance objectives for department staff and report on accomplishments
• Direct and monitor the efforts of business analysts on project work plans
• Manage project timelines for multiple efforts within the portfolio
• Provide oversight and direction to business analysts on the approach, structure, and content for design review sessions
• Facilitate and participate in user acceptance testing
• Lead the effort to obtain agreement from the business owners on desired user documentation
• Oversee major change analysis activities
• Serve as the final appeals point for escalated change control issues
• Communicate the results of these decisions to all affected stakeholders
• Provide strategic view of the impact of various training efforts and assess impact on the distribution force
• Conduct impact analysis stating company and enterprise implications.

Business Implementation Manager

Underwriter

• Continue to refine and execute the underwriting strategy for Excess Casualty, aligning with ICW Specialty’s multi-year growth objectives.
• Ensure marketplace is clear on appetite, product design, and distribution strategy across middle market and large account segments.
• Build a profitable portfolio that aligns with the strategic business plan, goals and objectives.
• Identify opportunities for continued product innovation and differentiation, including niche industries, emerging risks, and new solutions for wholesale brokers.
• Represent ICW Specialty externally with brokers, clients, and reinsurers; act as a thought leader and brand ambassador in the marketplace.
• Gather pertinent competitive and market information to assist in developing recommendations to evaluating new business and product development.
• Oversee underwriting execution across all accounts, ensuring adherence to guidelines, pricing adequacy, and governance controls.
• Manage portfolio performance with accountability for profitability, risk selection, and portfolio balance (by industry, geography, attachment, and limits).
• Identify trends, emerging risks, and opportunities for improvement or innovation.
• Partner with actuarial, claims, and reinsurance colleagues to maintain strong analytics, pricing discipline, and portfolio insights.
• Ensure compliance with regulatory requirements, underwriting audits, and corporate governance standards.
• Build, manage, and mentor a team of underwriters and underwriting assistants, fostering an environment of learning, accountability, and empowerment.
• Set clear performance goals, provide coaching and development, and hold team members accountable to underwriting excellence.
• Model and reinforce a culture where accountability, collaboration, inclusion, and innovation thrive.
• Actively recruit and retain top underwriting talent, with a focus on diverse perspectives and growth mindset.
• Work closely with IT, Operations, and Finance to design and optimize the underwriting tech stack, workflow efficiency, and data capture.
• Serve as a bridge between the underwriting team and broader ICW Specialty leadership, ensuring transparency, alignment, and shared accountability.

Underwriting Director – Excess Casualty

Full-stack Engineer

• Manages full life cycle of software development from conception to deployment
• Designs overall architecture of web applications that optimize site functionality
• Drives the development and organization of web applications, structure code, and separate files
• Ensures proper setup of file hosting, configures servers and databases for website functionality
• Designs user-based interactions through effective front-end architecture
• Develops functional databases, applications, and servers to support websites on the back end
• Implements scalable web services, applications, and APIs
• Performs the role of lead engineer during Sprint planning and regular code reviews
• Maintains quality and ensures responsiveness and security of applications
• Maintains code integrity and organization
• Creates security and data protection settings
• Conducts unit, integration, and system tests
• Identifies and solves coding issues
• Provides support associated with assigned deployments and creates checklists for large deployments
• Troubleshoots, debugs, and upgrades software
• Collaborates with various teams in delivering end to end software solutions
• Partners with project management and other engineering teams in determining overall system solutions
• Works closely with Product teams to develop platforms that enhance user experience and functionality
• Partners with QA team in developing test plans and test cases
• Partners with Architects in defining tooling and standards
• Documents software development best practices including unit testing, code reviews, and CI/CD
• Defines and documents technical solution approaches ensuring consistency and scalability
• Conducts POC interfacing with different teams on recent technologies

Senior Full Stack Engineer

Analyst

• Lead configuration, reporting, and system enhancements across multiple Workday modules including Core HCM, Compensation, Talent, Absence, and Advanced Reporting
• Serve as a Workday subject matter expert, providing guidance on system capabilities, best practices, and configuration options
• Lead the design, testing, and implementation of Workday enhancements, integrations, and new modules
• Develop and maintain advanced Workday reports and dashboards to support business needs and compliance requirements
• Collaborate with HR and cross-functional teams to gather requirements, troubleshoot issues, and deliver scalable solutions
• Manage Workday security roles and ensure data integrity and compliance with internal controls
• Support Workday releases by evaluating new features, conducting impact analysis, and coordinating deployment
• Provide training and documentation to end users and HR team members
• Document processes, configurations, and resolutions for internal knowledge sharing
• Monitor system performance and proactively identify opportunities for improvement
• Analyze the impact of Workday's bi-annual updates and help test and configure new functionality
• Support functional area process configurations and configure Workday HCM workstreams to align with HR policies, processes, and best practices
• Work with IT to troubleshoot and resolve application and integration related incidents and problems
• Assist with external vendor service requests to resolve data integrity issues, vendor interface file enhancements, and maintain documentation for HR system changes for regulatory compliance needs
• Stay current with Workday releases, trends, and industry best practices, proactively identifying opportunities for system optimization and process improvements

Senior Workday HCM Analyst

Manager

• Lead a team of specialized complex claims professionals focused on catastrophic, high-dollar workers’ compensation injury claims
• Drive claims closure initiatives, ensure regulatory compliance, and optimize financial outcomes through oversight and resolution strategies
• Manage all aspects of high exposure claims including coverage determinations, investigations, risk transfer, negotiations and complex litigation management
• Identify emerging exposures and claims trends and develop strategic plans to accelerate claim closures
• Collaborate with legal, medical, and financial experts and leverage predictive analytics and severity modeling tools
• Present high exposure claim strategies, trends, and outcomes to executive leadership and enterprise risk stakeholders
• Oversee reserve accuracy, quality assurance, audits, and utilize data analytics to drive decision-making
• Coach, mentor, and build capabilities of MCU claims examiners; establish work cadence and high-performing culture
• Supervise hiring, training, performance management, staffing forecasting, and enforce department policies and procedures

Senior Manager, Major Claims

• Direct the efforts of resources and assist in the development of business implementation strategy
• Handle the portfolio for projects including management of the project schedule, cost, and quality of the total portfolio
• Identify business needs with stakeholders and deliver on IT improvements
• Recommend and implement policies, processes, and tracking mechanisms to be used by staff
• Ensure that projects achieve objectives and are executed in a timely manner
• Review and approve project estimates and statements of work for large and complex efforts or those which have a significant business impact
• Facilitate discussions with business and technical stakeholders throughout the requirements definition and functional design process for large projects or those with significant business impact
• Review and approve user training plans for the largest/most complex projects
• Establish performance objectives for department staff and report on accomplishments
• Direct and monitor the efforts of business analysts on project work plans
• Manage project timelines for multiple efforts within the portfolio
• Provide oversight and direction to business analysts on the approach, structure, and content for design review sessions
• Facilitate and participate in user acceptance testing
• Lead the effort to obtain agreement from the business owners on desired user documentation
• Oversee major change analysis activities
• Serve as the final appeals point for escalated change control issues
• Collaborate with appropriate parties to bring complex change control issues to a reasonable resolution
• Communicate the results of these decisions to all affected stakeholders
• Provide strategic view of the impact of various training efforts and assess impact on the distribution force
• Conduct impact analysis stating company and enterprise implications