ICW Group

Risk

• Partners with internal stakeholders in conducting research or accident investigations to sustain claims and underwriting initiatives.
• Identifies and quantifies Workers’ Compensation (WC), Commercial Property and/or Liability risks for accounts.
• Schedules company surveys and account service plans within standard operating protocols to identify risk factors.
• Mitigates risk by initiating and implementing complex corrective action recommendations and thorough execution of formal service plans.
• Collaborates with underwriting and claims teams to develop, draft and present large account service proposals.
• Performs accident investigations as needed in support of claims and underwriting.
• Delivers risk management services to customers to mitigate risk, identify exposures and/or mitigate claim costs.
• Identifies key risks and mitigating factors such workflow, values, legal, ownership structure, professional reputation, customer base or industry segments including assessing business operations risks and analyzing business or company financial data.
• Recommends methods to control or reduce risk based on assessment to customer base.
• Documents and ensures communication of key risks with the preparation of financial documents, reports, or data modeling.
• Acts as Subject Matter Expert (SME) to retain and augment industry knowledge and regulations surrounding risk management assignments.
• Provides training for clients on risk identification, quantification, and control.
• Facilitates required OSHA, NFPA, CPSC, and third party liability prevention program training for business accounts.

Senior Safety, Risk Management Consultant

Claims Specialist

• Handles a variety of claims with a focus on providing the highest level of service for policyholders and ICW Group
• Manages all aspects of a complex claims inventory
• Effectively communicates with policyholders, agents, attorneys, and witnesses to gather information
• Promptly investigates claims to determine exposure, works with appropriate experts and makes strategic recommendations
• Utilizes appropriate resolution tactics (e.g., mediation, negotiation, denial, litigation or offer)
• Operates within the requirements of related state and/or the governing entity rules and regulations as well as internal claims handling policies
• Collaborates with team members from various departments for project and process discussions
• Acts as a Subject Matter Expert for the department and provides training for less experienced team members

Claims Examiner – Workers' Compensation

• Reviews and analyzes incoming workers' compensation claims to determine the severity of the claims, benefits owed, ensures medical treatment is communicated to the injured worker, and reviews the claims file for completeness and accuracy of details
• Communicates with injured workers, employers, medical providers, and internal teams to gather initial information
• Documents claim details and triage decisions in the claims management system
• Identifies potential fraud indicators and escalates as needed
• Maintains compliance with company policies and state regulatory requirements
• Supports continuous improvement initiatives within the triage process

Claims Associate

Underwriter

• Drives sales and branch operational goals in partnership with the Branch Manager.
• Develops programs to promote new products, reposition existing products and integrate diverse corporate philosophies to support overall marketing and Underwriting efforts of the branch.
• Maintains a thorough knowledge of the geographic territory assigned with regard to production sources, competitor activity, and economic and demographic idiosyncrasies.
• Manages marketing research to help identify opportunities for management, product enhancements, new distribution channels and new geographic markets with growth potential.
• Leverages current and emerging industry information to enhance team member production and branch operations.
• Monitors WCIRB/NCCI rulings, forms and coverage changes or updates.
• Develops business acumen in the areas of internal organization goals and strategies, leadership skills, sales techniques, negotiation abilities and other related topics to share with assigned team members or branch team members as needed.
• Underwrites assigned branch team members’ Worker’s Compensation accounts, drives assigned team member profitability and manages own profitable book of business.
• Sells, services and maintains a producer force that can sell and control a profitable and growing book of business.
• Develops and leads a team of Branch WCU professionals.

Assistant Branch Manager – Workers' Compensation Underwriting

• Manages and reserves all aspects of the most complex claims inventory to an equitable conclusion
• Effectively communicates with policyholders, agents, attorneys, and witnesses to gather information and provide the highest possible level of customer service
• Promptly investigates claims to determine exposure, works with appropriate experts and makes strategic recommendations
• Utilizes appropriate resolution tactics (e.g., mediation, negotiation, denial, litigation or offer) to proactively drive outstanding results
• Directs defense counsel throughout the litigation process in line with ICW litigation guidelines while monitoring legal fees and costs
• Analyzes new and transferred losses and designs a plan of action in the management of the claim

Senior Claims Specialist

Accounting Manager

• Provide technical and administrative management for General Accounting, Reinsurance Accounting & Operations, Accounts Payable, and/or Treasury personnel
• Develop functional accounting policies, procedures, and processes
• Ensure accuracy and completeness of deliverables
• Maintain strong internal controls and ensure compliance with regulatory and contractual requirements
• Manage Reinsurance accounting, financial, and operational processes
• Develop and supervise a team of Accounting personnel.

Reinsurance Accounting Manager

• Continue to refine and execute the underwriting strategy for Excess Casualty, aligning with ICW Specialty’s multi-year growth objectives
• Ensure marketplace is clear on appetite, product design, and distribution strategy across middle market and large account segments
• Build a profitable portfolio that aligns with the strategic business plan, goals and objectives
• Identify opportunities for continued product innovation and differentiation, including niche industries, emerging risks, and new solutions for wholesale brokers
• Represent ICW Specialty externally with brokers, clients, and reinsurers; act as a thought leader and brand ambassador in the marketplace
• Gather pertinent competitive and market information to assist in developing recommendations to evaluating new business and product development
• Oversee underwriting execution across all accounts, ensuring adherence to guidelines, pricing adequacy, and governance controls
• Manage portfolio performance with accountability for profitability, risk selection, and portfolio balance (by industry, geography, attachment, and limits)
• Identify trends, emerging risks, and opportunities for improvement or innovation
• Partner with actuarial, claims, and reinsurance colleagues to maintain strong analytics, pricing discipline, and portfolio insights
• Ensure compliance with regulatory requirements, underwriting audits, and corporate governance standards
• Build, manage, and mentor a team of underwriters and underwriting assistants, fostering an environment of learning, accountability, and empowerment
• Set clear performance goals, provide coaching and development, and hold team members accountable to underwriting excellence
• Model and reinforce a culture where accountability, collaboration, inclusion, and innovation thrive
• Actively recruit and retain top underwriting talent, with a focus on diverse perspectives and growth mindset
• Work closely with IT, Operations, and Finance to design and optimize the underwriting tech stack, workflow efficiency, and data capture
• Serve as a bridge between the underwriting team and broader ICW Specialty leadership, ensuring transparency, alignment, and shared accountability

Underwriting Director, Excess Casualty, Construction

Actuary

• Produce complex analyses, manage projects, and oversee team workload
• Provide technical actuarial analyses in the areas of ratemaking, reserving, analytics, and systems integration
• Develop and document actuarial department processes
• Work with business leaders to develop and implement new products and expand into new markets
• Communicate and explain actuarial findings to business leaders

Actuarial Specialist – Specialty Lines

• Support development and enhancement and maintenance of pricing tools and methodologies for E&S product lines
• Perform pricing reviews for large, complex individual accounts in close partnership with E&S underwriters
• Serve as a subject-matter expert on third party data products
• Build and maintain business reports to monitor rate change, loss ratios, and portfolio profitability
• Act as a trusted actuarial partner to Product, Underwriting, and Claims teams

Senior Actuarial Specialist – Specialty

• Investigates and gathers necessary information to resolve assigned claims.
• Examines major and catastrophic claims to determine coverage, liability, and damages.
• Communicates with insureds to obtain information necessary for processing claims.
• Partners with legal counsel on litigation strategies while maintaining file ownership.
• Attends depositions and conferences exercising appropriate prioritization based on workload.
• Contacts and/or interview claimants, doctors, medical specialists, or employers to obtain relevant information.
• Conducts thorough investigations, including reviewing medical records, legal documents, and other supporting evidence.
• Directs additional investigation of questionable claims to determine compensability.
• Identifies potential fraud indicators and escalates as necessary.
• Applies technical knowledge and human relations skills to ensure fair and prompt management of cases.
• Manages and approves benefit payments within authority limits, ensuring compliance with state regulations and internal standards.
• Effectively communicates exposure and strategies to senior leadership.
• Resolves claims fairly and equitably, acting in the best interest of the insured and providing benefits as prescribed by law and in accordance with company standards.
• Utilizes structured settlements to resolve high exposure claims.
• Serves as a mentor and works closely with branch staff to devise strategy for reserving and settlement on high exposure claims, as requested.
• Identifies opportunities to engage with other company departments including managed care, legal, payment recovery, and SIU.
• Attends settlement mediations and conferences, as necessary.
• Participates in claim reviews and service calls with insureds and prospective insureds.
• Reduces and mitigates Company’s financial exposure.
• Researches historical billing data for facilities and providers to establish accurate file reserves.
• Analyzes and reports catastrophic and major claims loss data to WCC leaders.
• Implements proactive and strategic plans to bring claims to a timely and appropriate resolution.
• Anticipates future developments and exposures and maintains accurate reserves.
• Pursues subrogation in most cases; refers and/or follows up on subrogation efforts.

Major Claims Examiner

Auditor

• Conducts and leads audits of Company departments, programs, or processes designed to ensure that an adequate internal control structure exists, risks are properly identified and managed, and process efficiency is improved.
• Prioritizes and schedules audits based on the audit plan and the needs of the Company.
• Evaluates and appraises the functions and processes of each area or program with an emphasis on risk controls, internal controls, and process improvement.
• Designs and executes appropriate objectives, scope, and work programs for audits based upon review of documented procedures and discussions with departmental management and supervisory executives.
• Evaluates and appraises processes, policies, and procedures of each department or program to ensure they are comprehensive and appropriate.
• Prepares written reports on the findings of each audit with recommendations for new or changed policies, procedures, internal controls, and/or process improvements.
• Provides compliance support for Company departments in the areas of risk exposure, internal controls, and process improvements.
• Engages in mediation process with audited department as to implementation; refer irreconcilable recommendations to departmental management.
• Follow up on approved recommendations within scheduled time frames.
• Participates in process and internal control improvement initiatives.
• Provides expertise, project management, and guidance both inside and outside the Internal Audit function.
• Identifies and assesses strategic risks.
• Assists with the department’s analytics and automation efforts.

Senior Internal Auditor

Attorney

• Handle all aspects of workers’ compensation cases with varying degrees of complexity
• Provide other litigation and claim legal advice and services to all areas of the company
• Manage the entire legal process, from investigation and discovery through trial prep and court proceedings, depositions, site inspections, court hearings, trials, etc.
• Litigate workers’ compensation cases in California before all state and federal courts, administrative boards, and other court proceedings
• Represent ICW Group, its related entities and insureds before administrative boards, state and federal courts, Court of Appeal, and the California Supreme Court
• Assist in premium audit disputes before administrative boards or other court proceedings
• Analyze legal and factual issues and conduct extensive legal research
• Develop and present defense strategies on behalf of ICW Group
• Provide accurate legal analysis and strategy recommendations to clients and claims personnel
• Deliver ongoing quality assessments of the law and facts and recommendations for timely resolution
• Develop appropriate legal strategies for all stages of litigation and share them with claims personnel and clients
• Provide direction to legal support staff and ensure timely filing of all pleadings and motions