ICW Group

Executive Assistant

• Supports Underwriters through advanced account management and policy processing activities
• Issues new business, renewal, endorsement, cancellation, reinstatement, and policy change transactions within company guidelines
• Processes monetary and non-monetary endorsements in accordance with underwriting authority and established procedures
• Handles complex mid-term account management activities
• Gathers and validates information for new business and renewal quoting
• Ensures accuracy, organization, and maintenance of electronic policy files
• Reviews policy transactions for accuracy and completeness prior to issuance
• Provides customer service to the Company’s clients
• Assists producers via email and phone calls and works to strengthen our agency relationships
• Serves as a resource for underwriting support questions and escalates issues as appropriate
• Responds to more complex inquiries from agents, brokers, insureds, and internal business partners
• Serves as a mentor/leader to Underwriting Technicians and Underwriting Assistants
• Identifies workflow issues and recommends changes for process improvement
• Provides guidance and training on policy processing, policy issuance, and underwriting support procedures
• Performs quality audits on underwriting support work to ensure accuracy, compliance, and adherence to established guidelines
• Trains co-workers on computer systems and department procedures
• Assists with onboarding and training of new and existing team members, including cross-training and reinforcement of best practices
• Serves as a subject matter expert for underwriting support operations

Senior Underwriting Assistant

Underwriter

• Support Underwriters through account management and policy processing activities
• Process new business, renewals, endorsements, cancellations, and reinstatements in accordance with company guidelines
• Maintain organized electronic files and policy documentation
• Review and enter policy information into underwriting systems to ensure accuracy and completeness
• Issue policies, endorsements, and related documents in accordance with company procedures
• Provide exceptional customer service to clients
• Serve as the first point of contact for customer inquiries during the account life cycle
• Handle correspondence for additional account information
• Assist producers via email and phone calls
• Order loss runs requested by agents and insureds and send via fax, email, or mail
• Prepare and mail claims kits and marketing materials requested by agents and insureds

Underwriting Assistant

• Lead, train, and develop a motivated team of Underwriting Assistants
• Ensure accurate and timely policy processing and underwriting support activities
• Monitor the quality and quantity of work for the unit
• Provide technical coaching regarding policy forms and underwriting requirements
• Develop and lead a cohesive team that promotes exceptional customer service
• Serve as the primary escalation point for agents, brokers, and internal partners regarding underwriting support

Underwriting Assistant Supervisor – Commercial Lines

Data Scientist

• Leads enterprise data operations and platform support functions
• Oversees operational support and administration of ICW Group’s enterprise data platform
• Manages operational activities related to data ingestion, transformation orchestration, monitoring, reconciliation, issue resolution and production support
• Establishes operational processes, standards, runbooks, SLAs and support procedures for enterprise data services and platforms
• Ensures high availability, reliability, scalability and performance optimization of enterprise data platforms and pipelines
• Leads production support activities, root cause analysis, incident management, escalation management and problem resolution for data-related issues
• Oversees operational readiness and transition-to-support activities for new data products, integrations and platform enhancements
• Partners with Data Engineering teams to ensure production deployments follow operational best practices and governance standards

Data Operations Manager

Attorney

• Manage workers’ compensation cases with varying degrees of complexity
• Provide litigation and claims legal advice and services
• Collaborate closely with experienced attorneys on legal matters
• Develop legal strategies for litigation cases
• Conduct legal research and draft legal documents
• Prepare for hearings, trials, and depositions
• Manage an assigned caseload effectively

Associate Attorney, California

Claims Specialist

• Manages all aspects of a moderately complex claims inventory
• Effectively communicates with policyholders, agents, attorneys, and witnesses to gather information and provide the highest possible level of customer service
• Promptly investigates claims to determine exposure, works with appropriate experts and makes strategic recommendations
• Utilizes appropriate resolution tactics (e.g., mediation, negotiation, denial, litigation or offer) to proactively drive outstanding results
• Resolves claims fairly and equitably, acting in the best interest of the insured while providing timely benefits to injured workers as required by law

Claims Examiner – Workers' Compensation

• Handle all aspects of workers’ compensation cases
• Provide litigation services for assigned Workers’ Compensation matters
• Manage the legal process from investigation to trial prep
• Represent ICW Group in various courts and administrative boards
• Analyze legal and factual issues and develop defense strategies
• Provide accurate legal analysis and strategic recommendations

Litigation Attorney, Workers' Compensation

• Handling complex claims with a focus on providing exceptional service for stakeholders
• Communicating with policyholders, agents, attorneys, and witnesses to gather information
• Investigating claims to determine exposure and making strategic recommendations
• Utilizing appropriate resolution tactics to drive outstanding results
• Collaborating with team members from various departments for project and process discussions
• Preparing and presenting claims status reports for internal and external stakeholders

Claims Specialist – Workers' Compensation

• Review and analyze incoming workers' compensation claims to determine severity and benefits owed
• Communicate with injured workers, employers, medical providers, and internal teams
• Document claim details and triage decisions in the claims management system
• Identify potential fraud indicators and escalate as needed
• Maintain compliance with company policies and state regulatory requirements
• Support continuous improvement initiatives within the triage process

Claims Associate

Account Manager

• Serve as main point of contact for customers, brokers, and account executives
• Answer customer inquiries and resolve issues and complaints
• Investigate customer complaints and provide timely resolutions
• Maintain relationships with clients and listen to build value
• Coordinate efforts with Medical Provider Network contacts
• Participate in marketing for prospective business
• Prepare customer care reports and analyze findings

Claims Account Manager II

Risk

• Identify and quantify policyholder Workers Compensation, Commercial Property, and/or Liability risks and communicate information internally.
• Develop risk identification and quantification approaches for the organizations’ book of business.
• Mitigate risk for small to midsized policyholders and establish positive relationships with customers and improve results of the assigned book of business.
• Partner with internal stakeholders in conducting research or accident investigations to sustain claims and underwriting initiatives.
• Schedule company surveys and account service plans to identify risk factors.
• Mitigate risk by initiating and implementing corrective action recommendations and thorough execution of service plans.
• Collaborate with underwriting and claims teams to develop, draft and present large account service proposals.
• Perform accident investigations in support of claims and underwriting.
• Deliver risk management services to customers to mitigate risk, identify exposures and/or mitigate claim costs.
• Recommends methods to control or reduce risk based on assessment to customer base.