ICW Group

Implementation Specialist

• Direct the efforts of resources and assist in the development of business implementation strategy
• Handle the portfolio for projects including management of the project schedule, cost, and quality of the total portfolio
• Identify business needs with stakeholders and deliver on IT improvements
• Recommend and implement policies, processes, and tracking mechanisms to be used by staff
• Ensure that projects achieve objectives and are executed in a timely manner
• Review and approve project estimates and statements of work for large and complex efforts or those which have a significant business impact
• Facilitate discussions with business and technical stakeholders throughout the requirements definition and functional design process for large projects or those with significant business impact
• Review and approve user training plans for the largest/most complex projects
• Establish performance objectives for department staff and report on accomplishments
• Direct and monitor the efforts of business analysts on project work plans
• Manage project timelines for multiple efforts within the portfolio
• Provide oversight and direction to business analysts on the approach, structure, and content for design review sessions
• Facilitate and participate in user acceptance testing
• Lead the effort to obtain agreement from the business owners on desired user documentation
• Oversee major change analysis activities
• Serve as the final appeals point for escalated change control issues
• Collaborate with appropriate parties to bring complex change control issues to a reasonable resolution
• Communicate the results of these decisions to all affected stakeholders
• Provide strategic view of the impact of various training efforts and assess impact on the distribution force
• Conduct impact analysis stating company and enterprise implications

Business Implementation Manager

Manager

• Lead a team of specialized complex claims professionals focused on catastrophic, high-dollar workers’ compensation injury claims
• Drive claims closure initiatives, ensure regulatory compliance, and optimize financial outcomes through oversight and resolution strategies
• Manage all aspects of high exposure claims including coverage determinations, investigations, risk transfer, negotiations and complex litigation management
• Identify emerging exposures and claims trends and develop strategic plans to accelerate claim closures
• Collaborate with legal, medical, and financial experts and leverage predictive analytics and severity modeling tools
• Present high exposure claim strategies, trends, and outcomes to executive leadership and enterprise risk stakeholders
• Oversee reserve accuracy, quality assurance, audits, and utilize data analytics to drive decision-making
• Coach, mentor, and build capabilities of MCU claims examiners; establish work cadence and high-performing culture
• Supervise hiring, training, performance management, staffing forecasting, and enforce department policies and procedures

Business Implementation Manager

Senior Manager, Major Claims