Senior Underwriting Assistant

ICW Group

Supports Underwriters through advanced account management and policy processing activities. Provides exceptional customer service and ensures accurate Workers' Compensation and Commercial Lines policies.

Posted 7/24/2026full-timeSacramento • California • 🇺🇸 United StatesSenior💰 $26 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in underwriting support operations, including policy processing, account management, and customer service. Proficient in training and mentoring team members while ensuring compliance and accuracy in policy transactions.

Highest-signal resume keywords

Underwriting Support ExperiencePolicy ProcessingCommercial Lines KnowledgeCustomer Service SkillsMentoring and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy IssuanceAccount ManagementEndorsement ProcessingQuality AuditsWorkflow Improvement

Soft Skills

CommunicationOrganizationProblem-SolvingCollaboration

Tools & Technologies

Electronic Policy FilesComputer Systems

Industry Keywords

Insurance OperationsAgency ExperienceBrokerage ExperienceWorkers' CompensationCommercial AutoGeneral LiabilityProperty Coverage

About the role

Key responsibilities & impact

Supports Underwriters through advanced account management and policy processing activities
Issues new business, renewal, endorsement, cancellation, reinstatement, and policy change transactions within company guidelines
Processes monetary and non-monetary endorsements in accordance with underwriting authority and established procedures
Handles complex mid-term account management activities
Gathers and validates information for new business and renewal quoting
Ensures accuracy, organization, and maintenance of electronic policy files
Reviews policy transactions for accuracy and completeness prior to issuance
Provides customer service to the Company’s clients
Assists producers via email and phone calls and works to strengthen our agency relationships
Serves as a resource for underwriting support questions and escalates issues as appropriate
Responds to more complex inquiries from agents, brokers, insureds, and internal business partners
Serves as a mentor/leader to Underwriting Technicians and Underwriting Assistants
Identifies workflow issues and recommends changes for process improvement
Provides guidance and training on policy processing, policy issuance, and underwriting support procedures
Performs quality audits on underwriting support work to ensure accuracy, compliance, and adherence to established guidelines
Trains co-workers on computer systems and department procedures
Assists with onboarding and training of new and existing team members, including cross-training and reinforcement of best practices
Serves as a subject matter expert for underwriting support operations

Requirements

What you’ll need

High school diploma or GED required
Minimum 3 years of underwriting support, insurance operations, agency, brokerage, or carrier experience required
Four or more years of insurance industry experience preferred
Experience supporting Commercial Lines and/or Workers' Compensation business preferred, including exposure to Property, General Liability, Commercial Auto, and Workers' Compensation coverages

Benefits

Comp & perks

Health insurance
401K retirement plans and company match
Paid Time Off
Paid holidays throughout the calendar year
Sign on bonus eligible up to $10,000