Claims Account Manager II

ICW Group

Claims Account Manager facilitating customer relationships and handling inquiries at ICW Group. Overseeing claims process and providing excellent service to clients.

Posted 6/7/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,559 - $152,723 per yearWebsite

About the role

Key responsibilities & impact

Serve as main point of contact for customers, brokers, and account executives
Answer customer inquiries and resolve issues and complaints
Investigate customer complaints and provide timely resolutions
Maintain relationships with clients and listen to build value
Coordinate efforts with Medical Provider Network contacts
Participate in marketing for prospective business
Prepare customer care reports and analyze findings

Requirements

What you’ll need

Bachelor's degree required in Insurance, Business Administration, Economics, or related field
5-7 years of experience in claims or insurance-related area
2 years of customer service experience
Advanced knowledge of Workers’ Compensation Claims
Excellent verbal and written communication skills
Strong knowledge of Microsoft Office programs (Excel, Word, PowerPoint)

Benefits

Comp & perks

Competitive benefits package, including medical, dental, and vision plans
401K retirement plans with company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Professional development support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Workers’ Compensation Claimsclaims processingcustomer service

Soft Skills

communication skillsrelationship managementproblem-solvinganalytical skills

Certifications

Bachelor's degree