Claims Specialist – Workers' Compensation

ICW Group

Claims Specialist handling complex claims with a focus on exceptional service at ICW Group. Collaborating across departments and driving claims to equitable resolution while ensuring compliance.

Posted 6/10/2026full-timeSacramento • California • 🇺🇸 United StatesSeniorLead💰 $78,678 - $132,686 per yearWebsite

About the role

Key responsibilities & impact

Handling complex claims with a focus on providing exceptional service for stakeholders
Communicating with policyholders, agents, attorneys, and witnesses to gather information
Investigating claims to determine exposure and making strategic recommendations
Utilizing appropriate resolution tactics to drive outstanding results
Collaborating with team members from various departments for project and process discussions
Preparing and presenting claims status reports for internal and external stakeholders

Requirements

What you’ll need

Bachelor's degree (or equivalent education and experience) preferred
Minimum 8-10 years of related claims experience
Certification that meets the minimum standards of training, experience, and skill required for Workers’ Compensation
WCCA and WCCP preferred
State Workers Compensation License is required in some branches

Benefits

Comp & perks

Health insurance
401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Support for learning and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims investigationstrategic recommendationsresolution tacticsclaims status reporting

Soft Skills

exceptional servicecommunicationcollaboration

Certifications

Workers’ Compensation certificationWCCAWCCPState Workers Compensation License