ServiceNow

• Define and maintain the overall ServiceNow platform architecture and roadmap
• Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications
• Establish platform governance, development standards, and best practices
• Evaluate new ServiceNow capabilities and recommend adoption strategies
• Provide technical leadership for platform upgrades, integrations, and enterprise implementations
• Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy
• Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions
• Create detailed technical designs that align with the clients' short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively
• Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices
• Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions
• Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs
• Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions
• Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines
• Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends
• Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations

Lead ServiceNow Platform Architect

Director

• Develop and maintain strong, collegial relationships with state education agencies
• Conduct needs assessments and develop technical assistance that addresses client needs
• Monitor and adjust technical assistance as needed
• Coordinate with project evaluators and curate evidence
• Lead and coordinate TA teams to ensure high-quality services to clients

Director, Education and Technical Assistance

QA Engineer

• Develop and execute comprehensive test plans, test cases, and test scripts
• Perform functional, integration, regression, and performance testing
• Validate data migration from legacy systems
• Collaborate with developers and stakeholders to design test strategies
• Identify, document, and track defects using tools like Jira
• Participate in Agile ceremonies for quality assurance insights
• Support user acceptance testing (UAT) and validate training materials
• Create and maintain QA documentation for gate reviews

Salesforce Quality Assurance Engineer

Salesforce Analyst

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.
• Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform.
• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.
• Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.
• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.
• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.
• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.
• Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.
• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.

Salesforce Business Analyst

• Develop and maintain strong, collegial relationships with state education agencies (SEAs) and other clients to provide high-quality, relevant, and useful capacity-building technical assistance
• Conduct needs assessments, develop and deliver technical assistance that clearly addresses client needs, monitor and course correct technical assistance as needed
• Coordinate with project evaluators to curate evidence, and liaise with clients
• Lead and coordinate TA teams to ensure the provision of high-quality services to clients

Director, K-12 Education – Technical Assistance

Project Manager

• Management and review of federal, state, and local permitting and NEPA compliance for mining and energy projects.
• Serve as a primary point of contact with local, state, and federal government clients, as well as private sector clients such as mining companies, commercial/industrial developers, and engineering companies.
• Lead multidisciplinary teams tasked with preparing NEPA documents, conducting research, preparing technical documents/deliverables, and interfacing with external clients.
• Serve as a permitting and NEPA compliance project manager on large complex mining projects.
• Plan and complete project tasks related to the development and delivery of accurate, timely, and high-quality NEPA and permitting products and services.
• Interface directly with key agencies and clients and help build and maintain great relationships.
• Identify and develop new opportunities, prepare proposals, and develop and expand client relationships.
• Lead project teams to meet client schedule, quality, and budget expectations.
• Lead, manage, inspire, and mentor staff.

Senior Environmental Planner, Project Manager – Mining Team

Consultant

• Lead projects focused on port electrification, clean energy infrastructure, alternative marine fuels, and air quality improvements across maritime and freight transportation systems.
• Support the development and implementation of strategies related to zero-emission cargo handling equipment, drayage truck charging infrastructure, shore power systems, battery storage, microgrids, and clean marine fuel deployment.
• Conduct electrification and clean fuel feasibility assessments.
• Evaluate utility and grid capacity constraints.
• Develop integrated energy strategies that align decarbonization goals with operational and infrastructure realities at ports and terminals.
• Help port clients navigate the intersection of transportation, energy, and infrastructure planning.
• Identify funding opportunities and support clients in securing local, state, and federal grants and incentives for clean transportation and energy projects.
• Mentor junior staff and lead multidisciplinary teams in delivering technically sound and implementation-focused solutions.

Principal Transportation & Energy Consultant – Port & Maritime Decarbonization

• Generate and maintain operational tracking logs and reports (Excel/Smartsheet), ensuring accurate, timely, and audit-ready records.
• Organize, maintain, and process consultant paperwork.
• Manage the project’s mailbox
• Complete travel authorization requests and associated costs, ensuring accuracy, completeness, and alignment with internal policies and budget guidelines.
• Maintain shared repositories (SharePoint/Teams) by managing folder structures, permissions, uploads, secure link access, and version control.
• Review, organize, and synthesize audit documentation and supporting materials for evaluation of compliance with federal standards.
• Utilize Excel and Microsoft PowerApps to create audit reports for clients.
• Complete quality assurance checks on reports before submitting for client approval.
• Work with various members of the project team to create timelines, schedules, and oversee progress to make sure deliverables are met on time.
• Support the team’s research and evaluation efforts and assist with tasks as needed, including conducting analysis, and responding to client requests for information.
• Assist with project operations, including but not limited to ensuring the timely processing of project related deliverables and implementing ways to streamline processes.
• Support process improvement by documenting SOPs, streamlining workflows, and recommending enhancements to improve efficiency and compliance.
• Provide onboarding and operational support to new team members and assist with training on tools and standard processes.
• Assist in reviewing and synthesizing data for monthly and other contractual reporting periods.
• Provide day-to-day support for any relevant tasks and project deliverables including, but not limited to virtual platform support, scheduling and taking notes in meetings.
• Complete other duties as assigned by project leadership.

Project Coordinator

Bilingual

• Provide TTA to programs related to school readiness, family engagement, and professional development.
• Provide TTA related to the selection and implementation of ongoing child assessment, curriculum, and teaching that is age, developmentally, culturally, and linguistically appropriate across the birth to five spectrum.
• Assist programs to improve teacher/child interactions as described by the Classroom Assessment Scoring System (CLASS) for center-based preschool programs and other measures suitable for programs serving children from birth-to-five or children in home based and family childcare settings.
• Assist programs to develop the procedures and skills to aggregate, analyze, and use data obtained through multiple sources.
• Assist programs to implement a research-based coaching model.
• Assist programs to develop and implement family engagement practices that support family progress as described in the Parent Family and Community Engagement (PFCE) Framework, including coaching of family engagement staff and selection and implementation of a parenting curriculum.
• Assist programs to strengthen birth-to-five transition practices, including building relationships with local preschools, elementary schools, and other partners.
• Assist programs to improve their collaboration with Local Education Agencies (LEAs), state agencies, and other partners.
• Coordinate TTA with Grantee, Family Engagement, Health, and System Specialists to ensure effective integration of TTA across service areas, as directed by the Regional Office.
• Maintain regular and timely communication with Regional Office staff on delivery of TTA and progress toward corrective actions or quality improvement.
• Support emerging OHS initiatives and priorities.

Head Start Early Childhood Specialist, Bilingual English/Spanish

• Developing and maintaining strong, collegial relationships with state education agencies (SEAs) and other clients to provide high-quality, relevant, and useful capacity-building technical assistance
• Conducting needs assessments, developing and delivering technical assistance that clearly addresses client needs, monitoring and course correcting technical assistance as needed, coordinating with project evaluators to curate evidence, and liaising with clients
• Leading and coordinating TA teams to ensure the provision of high-quality services to clients

Director, Education & Technical Assistance

Program Manager

• Provides executive-level leadership for health transformation initiatives
• Serves as senior interface with state agency leadership and external partners
• Responsible for overall program governance and strategic alignment
• Reviews and approves major deliverables and corrective action plans
• Ensures programs maintain compliance with federal and state requirements

Program Director – Health Program

• Independently manage meeting cadence, action tracking, and follow-up across project workstreams.
• Coordinate inputs for status updates and team briefings.
• Improve coordination processes to support consistency and efficiency.
• Provide logistical support for meetings, trainings, and webinars.
• Prepare agendas, meeting materials and minutes, and action logs.
• Maintain team meeting calendars.

Project Coordinator – Health Program

• Develop and maintain strong, collegial relationships with state education agencies (SEAs) and other clients
• Conduct needs assessments and technical assistance that clearly addresses client needs
• Monitor and course correct technical assistance as needed
• Coordinate with project evaluators to curate evidence
• Liaise with clients and lead TA teams to ensure high-quality services

• Develop and maintain strong, collegial relationships with state education agencies (SEAs) and other clients to provide high-quality, relevant, and useful capacity-building technical assistance.
• Conduct needs assessments, develop and deliver technical assistance that clearly addresses client needs, monitor and course correct technical assistance as needed.
• Coordinate with project evaluators to curate evidence, and liaise with clients.
• Lead and coordinate TA teams to ensure the provision of high-quality services to clients.

• The Director, Education is responsible for developing and maintaining strong, collegial relationships with state education agencies (SEAs) and other clients to provide high-quality, relevant, and useful capacity-building technical assistance.
• The Director, Education will conduct needs assessments, develop and deliver technical assistance that clearly addresses client needs, monitor and course correct technical assistance as needed, coordinate with project evaluators to curate evidence, and liaise with clients.
• In this role you will lead and coordinate TA teams to ensure the provision of high-quality services to clients.