Salesforce Business Analyst

ICF

Salesforce Business Analyst supporting a Salesforce implementation project for the US Department of Homeland Security. Engaging with stakeholders to gather requirements and ensure effective system adoption.

Posted 5/23/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $67,355 - $138,549 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.
Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform.
Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.
Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.
Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.
Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.
Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.
Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.
Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.

Requirements

What you’ll need

3+ years as a Business Analyst, including at least one Salesforce project.
3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.
1+ years of experience delivering user training or creating technical documentation.
Candidate must have a Public Trust or an Active Secret clearance.
U.S. Citizenship is required due to federal contract requirements.
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

Benefits

Comp & perks

Reasonable Accommodations
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforcelow-code developmentno-code developmentuser storiesworkflowsrequirements specificationsprocess flowstechnical documentationAgile project managementcybersecurity documentation

Soft Skills

stakeholder engagementcommunicationcollaborationprioritizationdocumentationtraining deliveryprocess improvementclarityalignmentfacilitation

Certifications

Public Trust clearanceActive Secret clearance