Lead ServiceNow Platform Architect

ICF

ServiceNow Platform Architect at ICF managing design, governance, and evolution of ServiceNow platform solutions for enterprise clients. Collaborating with stakeholders to ensure scalable service delivery across the organization.

Posted 5/27/2026full-timeReston • Virginia • 🇺🇸 United StatesSenior💰 $98,614 - $202,850 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowSOAP

About the role

Key responsibilities & impact

Define and maintain the overall ServiceNow platform architecture and roadmap
Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications
Establish platform governance, development standards, and best practices
Evaluate new ServiceNow capabilities and recommend adoption strategies
Provide technical leadership for platform upgrades, integrations, and enterprise implementations
Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy
Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions
Create detailed technical designs that align with the clients' short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively
Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices
Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions
Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs
Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions
Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines
Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends
Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations

Requirements

What you’ll need

Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline
8+ years of experience implementing ServiceNow solutions
5+ years of experience architecting ServiceNow solutions
ServiceNow Certified Technical Architect
ServiceNow Certified System Administrator
Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract
Candidate must be able to obtain and maintain a Public Trust with the government
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow architectureServiceNow modulesHRSDCSMRESTSOAPMID ServerIntegration HubAPIsperformance analysis

Soft Skills

technical leadershipcollaborationcommunicationrequirements gatheringclient relationship managementproblem-solvingguidancedesign thinkingstakeholder engagementadaptability

Certifications

ServiceNow Certified Technical ArchitectServiceNow Certified System Administrator