iCert Global

Operations

• Operationalize the partner and alliances operating model, embedding AI-driven insights, automation, and scalable decision frameworks
• Translate business goals into scalable programs, KPIs and predictive performance models
• Serve as the central connector across teams, ensuring alignment and execution through shared data, insights, and AI-enabled workflows
• Lead cross-functional programs including co-sell and joint GTM initiatives, leveraging automation to improve speed and consistency
• Influence outcomes through data storytelling, analytics, and intelligent insights
• Support partner-led demand generation and customer success alignment through data-backed segmentation and performance optimization
• Build and manage partner pipeline and forecasting frameworks incorporating predictive analytics and trend modeling
• Provide data for business review cadences (QBRs/MBRs) using automated reporting and performance insights
• Deliver performance insights and recommendations to leadership
• Develop dashboards, reporting frameworks, and AI-enabled insights to support faster, better decisions
• Evaluate and implement modern tools (e.g., Salesforce, BI platforms, AI copilots, automation solutions) to enhance partner operations

Director of Partner Operations

Recruitment

• Manage full-cycle recruiting for critical roles across technical, GTM, and corporate functions.
• Partner with hiring managers to define hiring strategies, calibrate requirements, and align on talent priorities.
• Build proactive pipelines through sourcing, market mapping, and relationship-driven engagement.
• Deliver a high-quality candidate experience aligned to the Icertis brand and values.
• Use data, reporting, and pipeline insights to drive decisions and improve funnel effectiveness.
• Leverage AI tools and automation to streamline recruiting workflows, improve efficiency, and scale best practices.
• Assist in redesigning recruiting processes for an AI-first environment, identifying opportunities to standardize and automate repeatable work.
• Apply structured assessment practices to drive consistent, high-quality hiring decisions.
• Influence stakeholders through strong communication, market insights, and data-backed recommendations.
• Take ownership of hiring outcomes and continuously improve processes across the TA function.

Senior Talent Acquisition Partner

Financial Planning and Analysis

• Assist with weekly and monthly reporting for ARR booking, pipeline, subscription revenue, and other go-to-market metrics.
• Support forecasting processes by gathering data, updating files, and helping track performance against plan.
• Help prepare dashboards, reports, and presentations for finance and business partners.
• Perform basic analysis on sales performance, compensation trends, and business results.
• Review data for accuracy and help identify variances, trends, and follow-up items.
• Partner with team members across finance, sales operations, and revenue teams to collect and organize information.
• Support ad hoc projects related to planning, reporting, and process improvement.

FP&A Intern

Program Manager

• Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies.
• Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives.
• Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments.
• Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction.
• Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations).
• Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution.
• Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders.
• Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence).
• Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems.
• Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution.

Senior Program Manager, Professional Services

Sales

• The director owns managing a complex sales cycle, selling our Icertis platform not just as a product, targeting executives and economic influencers spanning multiple domains from inception to deal close.
• Identifies customer pain points and astutely reads the triggers and underlying needs of each unique client. Furthermore, clarifies understanding by asking for examples, illustrations, and anecdotes.
• Clarifies the financial and strategic benefits provided by Icertis solutions.
• Expertly coordinates and leverages internal relationships and resources including but not limited to inside sales, technical presales, partner sales, executives, and delivery teams.
• Develops a network of deal stakeholders to assist in identifying and persuading economic, technical, or user buying influencers.
• Demonstrates a deep understanding of the customers’ needs during conversations with economic influencers.
• Directs the customer interfacing relationship with C-level contacts, crafting the proposal, pricing, and negotiating the deal to completion.
• Regularly updates Salesforce with pertinent deal information.
• Pursues and cultivates leads to generate new opportunities.
• Delivers insightful and persuasive presentations that articulate the value of the Icertis platform and mobilizes the audience to act.
• Appropriately challenges and reframes customer business problems to align with our CLM solutions, keeping us as the top preferred vendor solution.
• Regularly assesses assigned territory and effectively develops and manages a strategy to maximize selling results.

Senior Manager, New Sales

Director

• Act as a trusted strategic advisor to senior stakeholders across R&D, Clinical, Medical Affairs, Commercial, Provider Operations, Network Management, Care Management, Finance/Revenue Cycle, Procurement, Legal, Compliance, and IT for CLM and contract intelligence initiatives in HLS.
• Shape multi-year transformation roadmaps that leverage Icertis and Vera AI across use cases such as clinical trial and investigator agreements, CRO and vendor contracts, market access and payer agreements, provider and distribution contracts, rebates and pricing, GPO/IDN agreements, safety and quality-related contracts, and real-world evidence partnerships.
• Bring an informed perspective on HLS regulatory, compliance, and risk themes (e.g., GxP, promotional compliance, anti-kickback/Stark Law, transparency and spend reporting, data privacy and patient data, safety reporting) and translate them into contract data, process, and control requirements.
• Own the end-to-end CLM and contract intelligence architecture for HLS clients, spanning ICI, Vera apps, and key platforms such as ERP, CRM, R&D and clinical systems, PV/safety, quality, pricing and contracting, data platforms, and document management.
• Define target-state processes and operating models for how contracts and obligations are authored, negotiated, approved, executed, and monitored across the HLS value chain (R&D, clinical, launch, commercial, and post-market).
• Translate business outcomes into solution designs, configuration choices, AI use cases, and integration patterns that leverage Icertis best practices while accounting for HLS-specific constraints like regulatory audits, data residency, patient data protections, and complex approvals.
• Lead late-stage sales and deal shaping as the senior HLS architect—validating scope, solution options, delivery feasibility, and risk posture for strategic opportunities.

Senior Director, Professional Services – HLS Domain Expert

Human Resources

• Maintain and update HR records and trackers
• Help manage employee data and ensure accuracy
• Coordinate with internal teams for smooth HR operations
• Respond to basic employee queries and provide support

HR Operations Intern

• Own and close enterprise and corporate opportunities within SAP accounts across MEA.
• Drive joint sales motions with SAP (co-sell, partner engagement, account alignment).
• Build strong C-level relationships with customers and senior SAP stakeholders.
• Lead complex, multi-stakeholder sales cycles from pipeline creation to close.
• Develop and execute MEA territory and account pursuit plans.
• Articulate Icertis value as a strategic extension to SAP (outcomes-led selling).
• Maintain accurate forecasting and pipeline management (Salesforce).

Director, New Business – SAP SolEx

• Lead and manage complex, multi-year SaaS implementation projects for Federal clients.
• Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
• Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.
• Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models.
• Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.
• Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.
• Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.
• Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

SaaS Product Implementation Program Manager – Public Sector

Full-stack Engineer

• Lead the design, development, and delivery of enterprise software solutions for Public Sector customers.
• Translate customer and regulatory requirements into scalable technical solutions
• Own end-to-end delivery (design → development → deployment → support)
• Work with customers for solution design, issue resolution, and implementation
• Implement integrations with CRM, Procurement and ERP systems
• Build API-based, event-driven, and batch integrations
• Ensure data integrity, traceability, and auditability across systems
• Leverage GitHub Copilot for code generation, review, troubleshooting, and documentation
• Develop technical configurations, extensions, and custom solutions on cloud platforms
• Code reviews, unit testing, and maintain high engineering standards
• Manage CI/CD using GitHub, Azure DevOps
• Resolve complex issues using application and system logs
• Support cloud deployments, containerization, and environment stability
• Collaborate with functional teams, architects, and cross-engineering teams

Lead Software Engineer

• Proactively identify, develop, and close Icertis-based opportunities by deeply understanding customer opportunities and aligning solutions to their business objectives.
• Own the entire sales cycle, from inception to deal closure, ensuring a structured, strategic approach that positions Icertis as a value-driven solution provider.
• Engage in deep, outcome-based discussions with senior business leaders to understand their needs and position tailored solutions that deliver measurable business results.
• Leverage AI-driven insights to prioritise pipeline, manage deal risk, and improve forecast accuracy.
• Develop and implement a territory strategy that drives consistent results and maximizes market penetration, leveraging both self-generated leads and internal resources.
• Listen attentively to customer needs, respond with tailored solutions, and maintain strong follow-through to build trust and influence.
• Maintain accurate and up-to-date sales information in systems like Salesforce, ensuring transparency and accountability in forecasting and deal management.
• Develop and grow ecosystem relationships with key GSIs and SAP to gain access and influence to key customer stakeholders.
• Solve the strategic problems of our prospects and customers with a deep understanding of, and ability to position the Icertis AI-First Contract Intelligence platform.

Director, New Sales

• Act as a trusted strategic advisor to senior stakeholders across R&D, Clinical, Medical Affairs, Commercial, Market Access, Procurement, Legal, Compliance, and IT for CLM and contract intelligence initiatives in HLS.
• Shape multi-year transformation roadmaps that leverage Icertis and Vera AI across use cases such as clinical trial and investigator agreements, CRO and vendor contracts, market access and payer agreements, provider and distribution contracts, rebates and pricing, GPO/IDN agreements, safety and quality-related contracts, and real-world evidence partnerships.
• Bring an informed perspective on HLS regulatory, compliance, and risk themes (e.g., GxP, promotional compliance, anti-kickback/anti-bribery, transparency and spend reporting, data privacy and patient data, safety reporting) and translate them into contract data, process, and control requirements.
• Own the end-to-end CLM and contract intelligence architecture for HLS clients, spanning ICI, Vera apps, and key platforms such as ERP, CRM, R&D and clinical systems, PV/safety, quality, pricing and contracting, data platforms, and document management.
• Define target-state processes and operating models for how contracts and obligations are authored, negotiated, approved, executed, and monitored across the HLS value chain (R&D, clinical, launch, commercial, and post-market).

Senior Director, Domain Expert – HLS

Manager

• Provide strategic direction and leadership for the Enterprise Systems department, aligning with the company's overall vision and goals.
• Manage and mentor a team of enterprise systems professionals, fostering a culture of innovation and collaboration.
• Oversee the implementation and maintenance of finance systems such as Netsuite, Zuora, and SAP Ariba, ensuring optimal performance and user adoption.
• Collaborate with stakeholders to identify and prioritize system requirements, and drive the development and enhancement of enterprise systems.
• Stay abreast of emerging technologies, particularly in AI and finance, and evaluate their potential impact and integration opportunities.
• Ensure data security and privacy compliance across all enterprise systems, implementing best practices and industry standards.
• Develop and maintain strong relationships with key business partners, understanding their needs and providing effective solutions.
• Lead the design and implementation of system integrations, ensuring seamless data flow and interoperability between various platforms.
• Conduct regular performance reviews and provide constructive feedback to team members, promoting a culture of continuous improvement.

Senior Manager, Enterprise Systems

• Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies.
• Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives.
• Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments.
• Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction.
• Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations).
• Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution.
• Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders.
• Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence).
• Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems.
• Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution.
• Partner closely with Solution Architects, Business Analysts, and Technical Configuration Teams across global delivery models (onsite and offshore).
• Drive alignment across hybrid teams and ensure milestones, dependencies, and deliverables are met with transparency and accountability.
• Mentor and coach Engagement Leads, Project Managers, and Business Analysts to strengthen program delivery excellence.
• Create and maintain project, program dashboards, status reports, and executive summaries for senior internal and customer stakeholders.
• Implement governance processes consistent with Professional Services best practices, enabling consistent delivery quality and risk mitigation.
• Represent Icertis in strategic delivery forums, program audits, and post-implementation reviews.

Consultant

• Support AI/ML implementation projects
• Collaborate with cross-functional teams
• Assist in managing project timelines and deliverables.

Director of Partner Operations

Senior Talent Acquisition Partner

FP&A Intern

Senior Program Manager, Professional Services

Senior Manager, New Sales

Senior Director, Professional Services – HLS Domain Expert

HR Operations Intern

Director, New Business – SAP SolEx

SaaS Product Implementation Program Manager – Public Sector

Lead Software Engineer

Director, New Sales

Senior Director, Domain Expert – HLS

Senior Manager, Enterprise Systems

Senior Program Manager, Professional Services

Intern, Consultant