Director of Partner Operations

iCert Global

Director of Partner Operations at Icertis scaling global partner ecosystem using AI for data-driven decisions. Collaborating with various teams to drive growth and operational excellence.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesLead💰 $200,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Operationalize the partner and alliances operating model, embedding AI-driven insights, automation, and scalable decision frameworks
Translate business goals into scalable programs, KPIs and predictive performance models
Serve as the central connector across teams, ensuring alignment and execution through shared data, insights, and AI-enabled workflows
Lead cross-functional programs including co-sell and joint GTM initiatives, leveraging automation to improve speed and consistency
Influence outcomes through data storytelling, analytics, and intelligent insights
Support partner-led demand generation and customer success alignment through data-backed segmentation and performance optimization
Build and manage partner pipeline and forecasting frameworks incorporating predictive analytics and trend modeling
Provide data for business review cadences (QBRs/MBRs) using automated reporting and performance insights
Deliver performance insights and recommendations to leadership
Develop dashboards, reporting frameworks, and AI-enabled insights to support faster, better decisions
Evaluate and implement modern tools (e.g., Salesforce, BI platforms, AI copilots, automation solutions) to enhance partner operations

Requirements

What you’ll need

8+ years of experience in partner operations, alliance management, or a similar role.
Experience in a high-growth SaaS, cloud, or AI environment
Expertise in developing A-based dashboard reporting and data analysis agents. Strong analytics and dashboarding expertise (Salesforce, Excel, BI tools)
Proven ability to lead through influence across stakeholders
Experience building operating frameworks, governance, and scalable processes
Excellent communication, project management, and prioritization skills

Benefits

Comp & perks

Robust medical (physical & mental vision and dental benefits
Employee assistance program (EAP)
Equity (RSUs) and shared ownership in the company
Generous 401K match
Flexible work environment
Paid maternity and paternity leave
Generous holiday and PTO program
CaaS (coaching as a service)
Annual personal development allowance
7 Days for Humanity – 7 paid volunteer days annually
Global and regional DEIB steering committees, employee resource groups (ERGs)
Global DEIB training programs and guest speakers throughout the year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysispredictive analyticsdashboard reportingperformance optimizationdata storytellingtrend modelingautomationKPI developmentprogram managementgovernance frameworks

Soft Skills

communicationproject managementprioritizationinfluencecollaborationalignmentleadershiporganizational skillsdata-driven decision makingstakeholder management