iCert Global

Full-stack Engineer

• Design, build, and maintain CI/CD pipelines for enterprise-grade microservices and applications (GitOps, Azure DevOps).
• Develop backend services and APIs using PowerShell, Python (FastAPI or equivalent) to power internal tooling and platform capabilities.
• Automate cloud infrastructure provisioning using Infrastructure as Code (IaC) tools like Terraform, Ansible, Pulumi or ARM templates.
• Support and maintain containerized workloads using Kubernetes, Docker, and Helm.
• Improve deployment automation, observability, and rollback strategies for multi-tenant environments.
• Collaborate cross-functionally with SRE, CloudOps, and Security teams to design resilient and secure infrastructure patterns.
• Integrate with monitoring and CMDB tools (e.g., Datadog, Prometheus, ELK) to ensure visibility and traceability across environments.
• Contribute to reusable toolkits and internal platforms that enable developer productivity and operational consistency
• Participate in incident response, root cause analysis, and continuous improvement of deployment pipelines.
• Ensure compliance with security and operational standards throughout the SDLC.

Lead Software Engineer, Development

Accounting Manager

• Lead global revenue accounting operations, including monthly, quarterly, and annual close activities related to revenue and deferred revenue.
• Ensure revenue is recorded accurately, completely, and timely in accordance with ASC 606 and company policies.
• Own the design, documentation, and operation of revenue-related internal controls, including control optimization and remediation.
• Partner with Internal Audit and External Auditors to support audits, reviews, and complex accounting inquiries.
• Establish operating metrics and dashboards to monitor revenue quality, close performance, and operational efficiency.
• Serve as the company’s primary subject-matter expert on ASC 606 and complex SaaS revenue arrangements.
• Review and approve non-standard contracts, pricing structures, concessions, amendments, and complex deal constructs.
• Author and maintain revenue recognition policies, accounting position papers, and technical memos.
• Assess accounting implications of new products, pricing models, go-to-market motions, and strategic initiatives.
• Translate technical accounting conclusions into clear, actionable guidance for cross-functional stakeholders.
• Oversee Order Management processes to ensure contracts are structured and processed to support accurate revenue recognition.
• Partner closely with Sales, Deal Desk, and Legal to balance deal velocity with accounting and control requirements.
• Drive simplification and standardization of contract structures and order workflows.
• Ensure tight alignment between contractual terms, system configuration, and downstream accounting treatment.
• Own and drive automation and transformation initiatives across the full Order-to-Cash lifecycle, including quoting, contracting, billing, revenue recognition, and reporting.
• Act as a key finance stakeholder for revenue-related systems and integrations (e.g., CPQ, contract lifecycle management, ERP, revenue sub-ledgers).
• Lead process redesign efforts to reduce manual effort, improve scalability, and strengthen controls.
• Ensure data integrity and consistency across upstream and downstream systems impacting revenue and cash flow.
• Champion the use of AI and advanced analytics to improve revenue operations, contract review, anomaly detection, forecasting inputs, and close efficiency.
• Partner with Business Systems to identify and deploy AI-enabled solutions that enhance accuracy, speed, and control.
• Establish governance and control frameworks around AI-assisted processes to ensure reliability, auditability, and compliance.
• Promote a culture of continuous improvement, experimentation, and responsible adoption of emerging technologies.
• Build, mentor, and lead a high-performing global revenue accounting and order management team.
• Define clear roles, responsibilities, and development paths to scale the organization with the business.
• Serve as a trusted advisor to senior leadership on revenue matters.
• Communicate complex accounting and operational topics clearly to both finance and non-finance audiences.

Senior Director, Revenue Recognition, Accounting

Support Engineer

• Act as the initial recipient for inbound support tickets during assigned coverage and on-call rotations (acknowledge, validate, route, assign ownership)
• Participate in on-call rotation to ensure timely acknowledgment and operational continuity
• Perform “swivel-chair” case intake and updates across SAP support systems and ServiceNow environments
• Ensure proper redaction and handling of sensitive/controlled data (CUI) in all systems
• Maintain strict adherence to data handling, access control, and compliance requirements
• Perform daily and weekly reconciliation across systems (status, ownership, severity, SLAs, aging)
• Own creation, maintenance, and distribution of operational reports (SLA performance, backlog aging, ticket volume, TSAT, trend analysis)
• Maintain metrics dictionary and reporting logic to ensure consistency and audit readiness
• Track and proactively manage delinquent/aging cases; drive accountability via follow-ups and escalation
• Publish recurring reports highlighting actionable backlog, SLA risks, ownership gaps, and overdue actions
• Build and enhance Excel-based trackers, pivot tables, charts, and reporting for operational and executive visibility
• Leverage Generative AI and automation tools to improve reporting efficiency and reduce manual effort
• Document and maintain SOPs, runbooks, and checklists for intake, reporting, redaction, and case governance
• Identify operational inefficiencies and recommend continuous improvement initiatives
• Communicate clearly with support engineers, consultants, managers, and cross-functional teams to ensure transparency and timely resolution

Lead Government Support Analyst

Attorney

• Partner with customers to understand their legal and operational needs and translate them into effective platform solutions.
• Guide customers in getting the most out of the Icertis platform by sharing best practices and driving strong product adoption.
• Support customers as they implement AI-powered playbooks and prompts through testing, iteration, and continuous improvement.
• Bring insights from customer engagements back to the product team to help shape product enhancements, roadmap priorities, and strategic direction.
• Play a key role in building and scaling our Legal AI Center of Excellence, helping develop processes, knowledge, and best practices for the team.

Senior Director, Legal Engineering

Marketing Operations

• Perform manual data updates and cleanup across account and contact records to support marketing & SDR workflows
• Assist with list matching, enrichment, de-duplication, and data normalization
• Help identify recurring data issues and document patterns or recommendations for improvement
• Support ongoing data quality initiatives tied to campaigns, outbound efforts, and reporting
• Prepare and maintain clean, accurate data sets for marketing outreach and campaigns
• Assist with ad-hoc data requests from Marketing teams
• Validate data before uploads, launches, or handoffs to ensure accuracy and completeness
• Help maintain and monitor existing automation workflows (e.g., Zapier-based workflows)
• Assist with testing, QA, and documentation of automation and AI-enabled processes
• Explore opportunities where AI or automation could reduce manual work or improve speed and consistency
• Support basic prompt testing, workflow tweaks, and process improvements under guidance from the team
• Document data processes, workflow logic, and “how-to” guides for internal use
• Help keep operational documentation up to date as processes evolve

Marketing Operations Intern – Data Management, AI Workflows

Social Media Manager

• Help plan and execute Icertis’ organic social media strategy by building an editorial calendar
• Develop content, and collaborating with teams across marketing and the business
• Gain real-world experience in corporate storytelling and building data-driven social media programs
• Draft social media posts for LinkedIn and Instagram
• Translate company news and thought leadership into engaging social content
• Ensure content aligns with brand voice and messaging
• Partner with the creative team and external agencies to produce videos, graphics, and other visual assets
• Track social media performance and KPIs
• Help measure content effectiveness and identify improvement opportunities

Social Media Intern

Events

• Gain hands-on experience across the full B2B event lifecycle — from strategy and logistics to technology and analytics.
• Collaborate with a global team to help bring world-class events to life across the Americas, EMEA, and APAC.
• Explore AI tools that make our event processes smarter and more efficient.
• Present your work and key learnings to members of the Icertis executive team.

Global Events Intern

Sales

• Drive license pipeline and revenue through joint go-to-market strategies with SAP. Identify key market opportunities and develop targeted strategies across priority industry verticals to accelerate pipeline creation and deal conversion.
• Develop and execute a territory strategy aligned with Icertis sales targets and SAP market priorities. Identify high-value accounts, analyze whitespace opportunities, and coordinate outreach with SAP sellers and ecosystem partners.
• Lead and enable partner-led selling motions with SAP account teams. Carry a revenue quota tied to partnership opportunities while actively driving joint pipeline growth.
• Build and maintain strong executive relationships across SAP leadership, field sales teams, and key ecosystem partners including GSIs and system integrators. Lead regular joint business reviews to align strategy, pipeline, and execution.
• Own and grow the strategic alliance with SAP, including collaboration with teams across SAP Ariba, Industry Solutions, and Market Units, to create scalable and mutually beneficial go-to-market initiatives.
• Develop and deliver enablement programs that empower both Icertis and SAP sales teams to position and sell the Icertis Contract Intelligence platform within SAP customer engagements.
• Partner closely with Product Management and Marketing to align messaging, positioning, and joint campaigns that support SAP’s priorities and drive awareness and demand generation.

Director, Partner Sales

Director

• Tailor the Icertis value proposition for the AMER Healthcare market, focusing on use cases like value-based care contracting, provider lifecycle management, and medtech supply chain optimization.
• Deliver sophisticated, industry-specific product demonstrations and workshops that speak the language of healthcare CXOs.
• Show how AI can automate complex healthcare workflows—from identifying evergreen clauses to predictive risk scoring.
• Develop data-driven ROI models that quantify how CLM transformation reduces revenue leakage and compliance risk.
• Partner with product and AI engineering teams to translate AMER healthcare market trends into the future Icertis product roadmap.

Director, Solutions Advisory

Database Administrator

• Design scalable, secure, and highly available architectures using Azure SQL Database, Managed Instance, and SQL Server on Azure VM.
• Define database standards, reference architectures, and best practices.
• Architect HA/DR solutions using Failover Groups, Active Geo-replication, Zone Redundancy, and backup strategies.
• Lead performance engineering, capacity planning, and scalability strategies.
• Design and enforce database security (Azure AD, TDE, Always Encrypted, Auditing, Defender for SQL).
• Experience with performance tuning and optimization, using native monitoring and troubleshooting tools.
• Lead database migration and modernization initiatives to Azure.
• Drive automation and DevOps using PowerShell, Azure Automation, CI/CD, and Infrastructure as Code.
• Implement monitoring, alerting, and lead root cause analysis (RCA).
• Optimize Azure SQL costs using right-sizing, elastic pools, and reserved capacity.
• Act as SME and escalation point, mentoring DBAs and guiding development teams.
• Adopt AI tools /Agents/third party tools for DB operations
• Cross team collaboration, SOP documentation

Database Architect

Consultant

• Develop deep expertise in the Icertis product, including system configuration, troubleshooting, and solution design.
• Support the development of automation capabilities to accelerate and optimize system configuration activities.
• Own configuration and deployment tasks for assigned projects, ensuring high‑quality, defect‑free deliverables.
• Build strong skills in data mapping, data transformation, report creation, and report modification.
• Bring fresh perspectives to help streamline and optimize Professional Services processes, methodologies, tools, and templates.
• Identify operational inefficiencies and propose actionable, scalable solutions to improve productivity.
• Independently manage internal initiatives, delivering expected outcomes within defined timelines.
• Collaborate closely with Professional Services team members to conceptualize and design best‑in‑class solutions.
• Actively participate in requirements gathering and functional design sessions; work cross‑functionally with Engineering, Quality Assurance, and Support throughout the implementation lifecycle.

Associate Functional Consultant, Professional Services

• Understand how the ICI product works and how it is used by customers.
• Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.
• Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.
• Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.
• Provide technical & functional expertise, guidance, mentorship to team members.
• Follow and contribute to defined CRM processes to manage customer requests efficiently.
• Role may involve travel to customer locations.

Lead Functional Consultant – Admin Services

Performance Marketing

• Develop a comprehensive global demand generation strategy that drives awareness, consideration, and conversion across the buyer’s journey—from problem identification through purchase.
• Lead, coach, and develop a high-performing global demand generation team with a culture of accountability, experimentation, and operational excellence
• Align demand generation efforts with Sales priorities and revenue targets; ensure seamless and transparent collaboration with cross functional GTM teams.
• Run monthly GTM alignment sessions with Sales, Sales Development, Partner, RevOps, and Solution Advisory teams along with cross functional Marketing stakeholders.
• Architect and oversee multichannel integrated campaigns including content strategy, digital marketing, events, partner motions, and enablement plans.
• Drive early-stage category level campaigns that articulate buyer pain points, shape problem awareness, and introduce the Icertis CLM platform.
• Build and execute tiered ABM strategies (1:1, 1:Few, 1:Many) designed for Enterprise accounts in priority verticals. Utilize AI tools for personalization.
• Activate buying committees through coordinated tactics including account based advertising, gifting, dimensional mail, field events, and personalized outreach.
• Use intent signals, predictive modeling, and personalization to increase engagement and accelerate progression for high value accounts.
• Partner closely with SDR leadership to fuel high quality outbound prospecting motions across key segments and strategic industries.
• Create outbound playbooks and messaging frameworks that increase SDR productivity and account penetration.
• Collaborate on account prioritization, sequencing logic, and persona specific outreach strategies.
• Deliver scalable, customized assets for Sales (e.g., personalized landing pages, email templates, 1:1 ABM kits), utilizing available AI tools.
• Provide frameworks for integrating webinars, gifting, content hubs, and events into ABM and pipeline acceleration plays.
• Support late stage deal progression with targeted content, insights, and engagement strategies.
• Own measurement against KPIs including opportunity creation, pipeline contribution, conversion rates, velocity, and ROI.
• Build a data driven experimentation model to optimize campaign performance across channels and segments.
• Manage global budget allocations and ensure efficient investment across programs, partners, and tactics.

Senior Director, Global Demand Generation

Program Manager

• Lead and manage complex, multi-year SaaS implementation projects for A&D clients.
• Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
• Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.
• Act as a key liaison with A&D client stakeholders, understanding and aligning with their program execution models.
• Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.
• Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.
• Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.
• Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

Program Manager, Professional Services – PubSec

• Design, develop, and maintain robust web applications using C#, ASP.NET MVC, and Web API.
• Build responsive and dynamic front-end interfaces using JavaScript, JQuery.
• Collaborate with product managers, architects, and cross-functional teams to translate business requirements into technical solutions.
• Write clean, scalable, and efficient code following best practices and coding standards.
• Work with relational databases like SQL Server, including writing complex queries and optimizing stored procedures.
• Implement RESTful APIs.
• Participate in code reviews and ensure adherence to design patterns and architectural principles.
• Troubleshoot, debug, and resolve application issues across environments.
• Stay current with emerging technologies and contribute to continuous improvement initiatives.
• Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
• Mentor junior developers and contribute to team knowledge sharing.