iCert Global

Program Manager

• Lead and manage large-scale, enterprise SaaS (CLM) implementations, including ERP/CRM integrations, AI/GenAI adoption, and Quote-to-Cash / Procure-to-Pay transformation initiatives.
• Own the full lifecycle of program delivery including roadmap definition, scope management, planning, estimation, scheduling, risk/issue management, and governance.
• Establish program frameworks, governance models, and success criteria, ensuring consistent delivery aligned with both Icertis best practices and customer expectations.
• Apply deep understanding of Contract Lifecycle Management (CLM), Quote-to-Cash, and Procure-to-Pay processes to map business goals into solution delivery.
• Serve as a trusted advisor to enterprise customers on best practices for leveraging GenAI-powered capabilities within the Icertis platform.
• Partner with internal Product and Engineering teams to influence roadmap based on customer program needs.
• Build and manage executive‑level relationships with C‑suite and senior customer stakeholders, ensuring strategic alignment and adoption.
• Facilitate steering committees, executive reviews, and align customer leadership with delivery progress, risks, and outcomes.
• Build strong connections across internal Icertis functional teams (Product, Sales, Customer Success, Legal, and Delivery).
• Guide cross-functional project teams (consultants, architects, developers, partners) across onsite, remote, and offshore models.
• Foster a culture of accountability, execution excellence, and customer success.
• Mentor junior project managers and delivery consultants in program execution best practices.

Senior Program Manager, Professional Services

Chief of Staff

• Own the CRO rhythm of business (ROB)—plan agendas, orchestrate recurring leadership forums, and ensure timely, high-quality materials and decisions.
• Manage meeting agendas and action items for CRO staff meetings, QBRs, forecast calls, and cross functional reviews; drive follow-ups to resolution and publish outcomes.
• Manage key enterprise-level events and materials, including the annual Sales Kickoff (SKO), quarterly Board of Directors documents, monthly forecast call follow-ups, quarterly CRO Leadership QBRs, and CRO keynote preparation.
• Lead the annual planning process for the CRO org; align objectives, headcount, budget, and investments across regions and routes to market.
• Build and maintain scorecards and operating metrics that track pipeline health, forecast accuracy, productivity, and post sales outcomes; partner closely with Regional VPs.
• Define and scale meaningful KPIs—including territory design, spans & layers, coverage, and capacity models—to guide resourcing and organizational design.
• Partner with Finance on quarterly budget reviews and headcount plans, ensuring tradeoffs are data driven and timely.
• Serve as the operational lift and leverage for the CRO on the company’s most critical priorities; act as proxy/POC for the field, the Office of the CEO, and functional partners.
• Drive and facilitate marquee sales initiatives (e.g., Diamond Accounts program, Government, and Generative AI board initiatives) to ensure clarity of goals, milestones, and resourcing.
• Lead cross functional initiatives across Sales, Marketing, Customer Success/Advocacy, and Partner ecosystems; remove roadblocks and institutionalize best practices.
• Partner with the People team on sales hiring plan execution and enablement priorities that improve ramp and productivity.
• Prepare executive level communications and narratives for the CRO (ELT, Board, investors) with crisp insights, decisions required, and risks/options.
• Game plan and facilitate biweekly Global Sales Meetings, ensuring the field receives clear, timely direction and follow-ups are closed.

Chief of Staff, CRO

Consultant

• This Senior Functional Consultant, Public Sector will be secondary contact for our customer for all project timely deliveries. This includes designing right solution, implementation, and user adoption.
• The ideal candidate is a Senior Functional Consultant with experience in managing at least 2 full life cycle enterprise application implementations with end-to-end responsibility for system design and timely delivery.
• You will possess a deep understanding of the various phases of project management including initiating, planning, execution, monitoring & control, and closure.

Senior Functional Consultant

Sales

• Sales is responsible for driving sales by creating and closing high-value opportunities, with a focus on strategic alignment and value-based selling.
• Designed for a driven, energetic salesperson who thrives in value-based, consultative selling, particularly with senior business leaders and decision-makers across various domains and can anticipate customer needs based on strategic insights.
• Success in this role requires strong storytelling, hustle, and the ability to engage and influence C-level executives while managing complex sales cycles.
• You will work collaboratively with a team of subject matter experts, value engineers, and technical advisors, to deliver strategic solutions that create long-term business value for clients.

Senior Program Manager, Professional Services

Chief of Staff, CRO

Senior Functional Consultant

Director, New Sales