iCert Global

Performance Marketing

• Develop a comprehensive global demand generation strategy that drives awareness, consideration, and conversion across the buyer’s journey—from problem identification through purchase.
• Lead, coach, and develop a high-performing global demand generation team with a culture of accountability, experimentation, and operational excellence
• Align demand generation efforts with Sales priorities and revenue targets; ensure seamless and transparent collaboration with cross functional GTM teams.
• Run monthly GTM alignment sessions with Sales, Sales Development, Partner, RevOps, and Solution Advisory teams along with cross functional Marketing stakeholders.
• Architect and oversee multichannel integrated campaigns including content strategy, digital marketing, events, partner motions, and enablement plans.
• Drive early-stage category level campaigns that articulate buyer pain points, shape problem awareness, and introduce the Icertis CLM platform.
• Build and execute tiered ABM strategies (1:1, 1:Few, 1:Many) designed for Enterprise accounts in priority verticals. Utilize AI tools for personalization.
• Activate buying committees through coordinated tactics including account based advertising, gifting, dimensional mail, field events, and personalized outreach.
• Use intent signals, predictive modeling, and personalization to increase engagement and accelerate progression for high value accounts.
• Partner closely with SDR leadership to fuel high quality outbound prospecting motions across key segments and strategic industries.
• Create outbound playbooks and messaging frameworks that increase SDR productivity and account penetration.
• Collaborate on account prioritization, sequencing logic, and persona specific outreach strategies.
• Deliver scalable, customized assets for Sales (e.g., personalized landing pages, email templates, 1:1 ABM kits), utilizing available AI tools.
• Provide frameworks for integrating webinars, gifting, content hubs, and events into ABM and pipeline acceleration plays.
• Support late stage deal progression with targeted content, insights, and engagement strategies.
• Own measurement against KPIs including opportunity creation, pipeline contribution, conversion rates, velocity, and ROI.
• Build a data driven experimentation model to optimize campaign performance across channels and segments.
• Manage global budget allocations and ensure efficient investment across programs, partners, and tactics.

Senior Director, Global Demand Generation

Program Manager

• Lead and manage complex, multi-year SaaS implementation projects for A&D clients.
• Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
• Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.
• Act as a key liaison with A&D client stakeholders, understanding and aligning with their program execution models.
• Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.
• Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.
• Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.
• Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

Program Manager, Professional Services – PubSec

Full-stack Engineer

• Design, develop, and maintain robust web applications using C#, ASP.NET MVC, and Web API.
• Build responsive and dynamic front-end interfaces using JavaScript, JQuery.
• Collaborate with product managers, architects, and cross-functional teams to translate business requirements into technical solutions.
• Write clean, scalable, and efficient code following best practices and coding standards.
• Work with relational databases like SQL Server, including writing complex queries and optimizing stored procedures.
• Implement RESTful APIs.
• Participate in code reviews and ensure adherence to design patterns and architectural principles.
• Troubleshoot, debug, and resolve application issues across environments.
• Stay current with emerging technologies and contribute to continuous improvement initiatives.
• Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
• Mentor junior developers and contribute to team knowledge sharing.

Senior Software Engineer, Development

AI Engineer

• Report to Dioptra former CEO
• Collaborate with other engineers, product managers, and designers to architect, develop, and own our user-facing application.
• Use your full stack experience to design intelligent solutions that include back-end and front-end systems.
• Promote sound engineering practices and drive technical strategy and roadmaps.
• Help design and implement measurements of success for the team.
• Initiate, influence, and drive technical projects.

Lead AI Engineer

Security Engineer

• Assess security systems controls and identify flaws.
• Perform day-to-day security operations such as threat research, network monitoring, incident response, and threat hunting.
• Drive remediation of security vulnerabilities.
• Implement new security solutions and maintain policies and standards.
• Conduct security risk assessments and investigate complex incidents.
• Develop security strategies and manage vulnerabilities.
• Ensure regulatory compliance and mentor junior analysts.

Senior Software Engineer, Information Security

Operations

• Act as the primary executive engagement leader for top-tier customers, ensuring alignment on business objectives, adoption goals, and measurable outcomes.
• Drive high-impact customer engagement that results in sustained platform adoption, renewals, and expansion.
• Partner with senior customer stakeholders to translate strategic priorities into outcome-based success plans.
• Lead value realization discussions connecting platform usage, contract data, and AI insights to tangible business results.
• Accelerate adoption of core and AI-powered Icertis capabilities, moving customers from enablement to optimization and innovation.
• Introduce new and underutilized platform features, clearly articulating value to motivate execution and change.
• Proactively identify, forecast, and mitigate churn and adoption risk using health, usage, and engagement signals.
• Hire, develop, mentor, and upskill Customer Experience talent to operate as trusted advisors and value leaders.
• Work cross-functionally with Sales, Product, Consulting, Support, and Partners to deliver seamless customer outcomes.

Associate Vice President, Customer and Partner Delivery Operations

Business Analyst

• Act as the day-to-day client contact for assigned projects, working under direction of an Engagement Lead or Program Manager to manage scope, deliverables, and progress tracking.
• Facilitate business discussions between client stakeholders (Legal, Procurement, Sales, IT, etc.) and internal delivery teams to align business objectives with Icertis solutions.
• Conduct requirement gathering workshops, document business processes, capture user journeys, and translate them into functional and integration specifications.
• Support creation of business use cases for Icertis platform and Vera AI apps across contract authoring, negotiation, approval, and obligation management.
• Collaborate with architects and configuration teams to ensure solution fit, validation, and change management alignment.
• Coordinate day-to-day project activities including requirement sign-off, tracking deliverables, managing dependencies, and logging issues or risks.
• Leverage practical experience with Gen AI tools (such as OpenAI, Copilot, or similar productivity assistants) to guide clients on realistic use cases in contract review, summarization, and workflow automation.

Senior Business Analyst

Director

• Own overall customer engagement success for the duration of the consulting engagement.
• Serve as the primary executive contact and accountable program leader for assigned customers, leading overall delivery, governance, and quality assurance for the Icertis suite of products across one or more accounts.​
• Manage scope, timelines, and outcomes across multiple parallel implementations, ensuring alignment to client priorities and Icertis best practices.​
• Lead enterprise CLM delivery across multiple customers.
• Oversee end-to-end AI-first delivery of Icertis products to large and complex, multi-stakeholder enterprises.
• Ensure effective integration planning and execution with upstream and downstream systems such as SAP, Salesforce, and other key enterprise applications connected to CLM.​
• Engage and consult with personas across the customer leadership in Legal, Contract Management, Procurement, Sales, IT, and Business functions to set expectations on product capabilities and roadmap.
• Drive consultative and prescriptive engagements on how the customer intends to leverage Icertis, calling out risks and managing them with customer engagement.
• Lead steering committees and governance forums, clearly communicating risks, tradeoffs, mitigation plans, and progress toward business outcomes.
• Use practical experience with Gen AI to help define and shape AI use case deployment across customers.
• Advise customers on the opportunities and guardrails of Gen-AI enabled enterprise apps and design adoption plans that cater to both the product capabilities and the customer AI-readiness.
• Provide structured feedback to Product and Engineering on product behavior in real-time and collaborate on opportunities to deliver improvements or workarounds, if needed.
• Partner with PreSales/Solution Advisory in software opportunities to validate solution scope, implementation approach, and delivery risks. Accountable for carrying over that context into Professional Services for day-one readiness.​
• Leverage working knowledge of buy-side and sell-side contract management to guide solution approaches that align with legal standards, playbooks, and operational realities.
• Bring a mindset of constant learning and help drive opportunities for constant improvement in AI-led delivery practices, striving to deliver a world-class consulting experience for our customers.

Senior Director, Engagement Lead

Customer Success Manager

• Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions.
• Proactively identify customer needs, offering suitable solutions and enhancing their experience.
• Work closely with the product team to provide customer feedback, improving support processes.
• Monitor customer health and success, implementing proactive renewal strategies.
• Coordinate with the sales team for seamless customer account management.
• Analyze customer data to develop strategies, focusing on customer retention and growth.

Manager, Customer Success Management

Customer Support

• Act as the primary executive engagement leader for top-tier customers, ensuring alignment on business objectives, adoption goals, and measurable outcomes
• Drive high-impact customer engagement that results in sustained platform adoption, renewals, and expansion
• Partner with senior customer stakeholders to translate strategic priorities into outcome-based success plans
• Lead value realization discussions connecting platform usage, contract data, and AI insights to tangible business results
• Accelerate adoption of core and AI-powered Icertis capabilities, moving customers from enablement to optimization and innovation
• Introduce new and underutilized platform features, clearly articulating value to motivate execution and change
• Build and execute targeted action plans to address NPS feedback, improve satisfaction, and increase customer reference-ability
• Own and drive renewal readiness for assigned strategic customers by ensuring adoption, value realization, and executive alignment are established well in advance of renewal milestones
• Proactively identify upsell and expansion opportunities based on customer maturity, usage patterns, AI adoption readiness, and evolving business objectives
• Partner closely with Sales and Renewals teams to support high-quality, predictable renewals grounded in demonstrated customer outcomes rather than last-minute commercial negotiations

Associate Vice President, Customer Experience & Success

• Own the operational framework supporting services and partner presales, including intake models, scoping standards, handoff governance, and readiness criteria.
• Own global resource planning and capacity management models across Consulting, Solution Architecture, and Partner delivery ecosystems.
• Establish and govern delivery excellence standards, including methodologies, playbooks, accelerators, and reusable consulting assets.
• Own the partner delivery operating model in partnership with Global Alliances team, including consulting partner onboarding, certification requirements, quality standards, and performance governance.
• Own end-to-end enablement and certification strategies across Customer Success, Consulting, and Partner audiences.
• Serve as executive owner for Gainsight and Rocketlane, ensuring platform adoption, data quality, and alignment to scalable customer journeys.
• Own customer-facing analytics, health scoring models, predictive risk indicators, and executive dashboards to support proactive engagement.
• Design and operationalize digital and low-touch customer success motions, including segmentation, automated journeys, and performance metrics.

Senior Director – Customer, Partner & Delivery Operations

• Lead Federal and A&D SaaS implementation projects, ensuring on-time, on-budget, and high-quality delivery across complex, security-sensitive environments.
• Direct and mentor a high-performing professional services team on the ground responsible for Icertis product implementations within aerospace and defense clients.
• Serve as a trusted advisor to top-tier Federal agencies and A&D customers, guiding strategic technology adoption and contract transformation initiatives.
• Manage all project management responsibilities including financial oversight, resourcing, client engagement, and risk mitigation.
• Engage directly with key customer stakeholders, including government agencies and defense contractors, acting as executive sponsor or steering committee participants.
• Participate in pre-sales efforts, contributing domain expertise, scoping guidance, implementation estimation, and statement of work development tailored to A&D complexity.
• Serve as the primary escalation point for project risks, customer issues, and strategic decisions on Federal engagements.
• Foster internal consulting and delivery capabilities purpose-built for the compliance, security, and integration requirements of the defense sector.
• Collaborate cross-functionally with execution mindset across product, sales, support, and training teams to maximize customer value and feedback into the product roadmap.
• Drive and enforce A&D-specific best practices in project management, client engagement, and enterprise software adoption.