iA Financial Group (Industrial Alliance)

Product Marketing

• Develop and deploy integrated go-to-market strategies
• Analyze the market, competition, and performance data
• Define value propositions, customer journeys, and sales arguments
• Design and implement growth strategies
• Ensure the optimization of digital product presence
• Lead large-scale strategic projects
• Act as an advisor to internal partners and senior management
• Define and track marketing initiative performance indicators

Senior Advisor, Product Marketing

Compliance

• Managing privacy-related requests
• Supporting business units in meeting their obligations
• Contributing to reporting activities for senior management
• Developing tools to support the processes of the Chief Privacy Officer’s Office
• Contributing to the implementation of various Privacy Office processes
• Participating in the improvement of technological tools under the responsibility of the Chief Privacy Officer
• Collaborating with team members to develop awareness initiatives on privacy protection
• Preparing required reports for regulatory authorities

Compliance Analyst, Privacy Protection

Procurement

• Lead the procurement strategy for the IT sector and develop consolidation and portfolio optimization strategies to maximize value for iA;
• Provide leadership to business partners to ensure the understanding and application of governance frameworks, as well as rigorous supplier management, particularly for strategic agreements;
• Manage team capacity, priorities, and development in collaboration with stakeholders to meet business objectives;
• Build and maintain strong relationships with internal and external partners while staying current on IT sector challenges, issues, and priorities;
• Participate in strategic governance committees for key suppliers and support the management of major agreements in collaboration with relevant teams;
• Manage issues, disputes, and complex negotiations with suppliers;
• Contribute to the evolution of procurement and supplier management practices by identifying continuous improvement opportunities;
• Mobilize, coach, and develop team capabilities in line with industry best practices.

Director, Strategic Procurement – IT Sector

Claims Specialist

• Analyzing and adjudicating mechanical warranty claims for various types of vehicles.
• Processing claims, determining eligibility, and authorizing repairs in accordance with active contracts.
• Assigning inspectors when required and identifying abusive or potentially fraudulent claims.
• Communicating decisions to claimants and answering questions regarding coverage or the claims process.
• Calculating and issuing required payments.
• Following up on files and collaborating closely with internal teams.
• Managing level 1 complaints and escalating those requiring higher-level follow-up.
• Performing any other duties assigned by management.

Mechanical Warranty Claims Adjuster

Growth Marketing

• Coordinating the deployment of growth and retention strategies across distribution networks, ensuring their adoption and impact on commercial performance.
• Developing and implementing growth programs and initiatives for advisors, in collaboration with the Marketing Strategy and Global CX teams.
• Leading launch plans and onboarding activities to ensure clear understanding and strong adoption by advisors and partners.
• Contributing to the planning and deployment of sales activation programs and related promotional tools.
• Ensuring alignment, consistency, and effectiveness of tools and communications to maximize engagement from internal and external partners.
• Working closely with Sales, Marketing, Communications, and partner teams to optimize initiatives and field approaches.
• Analyzing feedback and performance results from distribution networks to recommend continuous improvements and identify new growth opportunities.
• Ensuring an advisor and client experience aligned with the company’s ambition, while complying with applicable regulations (CAN‑SPAM, CASL).

Senior Advisor, Growth and Retention

Administration

• Ensure service levels to advisors are maintained and servicing all inforce life insurance policies
• Assume ownership of assigned files, including recognizing any urgencies and assisting in the resolution of problems
• Anticipate the needs of advisors and follow established processes for informing them of important details related to policy changes
• Act as the key resource and contact for all insurance carriers with respect to in force policies
• Ensure PPI service standards are maintained by ensuring all changes to existing policies are accurate and processed timely
• Respond to inquiries from servicing advisors and insurance carriers
• Follow up on all outstanding requirements for policy changes

Policy Service Administrator

Events

• Analyze member accounts and legal documentation to determine beneficiary entitlements, pension divisions, and applicable tax and legislative requirements across Canada.
• Review and process complex life event cases (death, divorce, bankruptcy, unlocking requests, deaccumulation plans) in accordance with applicable legislation.
• Perform calculations related to pension divisions, settlements, and ongoing payments while ensuring accuracy and compliance.
• Collaborate with internal teams (customer service, compliance, legal) and communicate with members/clients to obtain required information and resolve complex cases.
• Process financial transactions, review exception reports, issue tax slips, and perform peer reviews to ensure accuracy and adherence to service standards.

Analyst, Life Events

• Oversee Managed Program and Capital Markets
• Support the CCO in compliance responsibilities
• Develop and guide a team of 25 professionals across Canada
• Improve and maintain the tier 2 supervision program (including trade conduct compliance)
• Enhance risk management, productivity, and operational efficiency
• Stay updated on regulatory changes
• Present key performance indicators and reports to the CCO
• Advise employees and advisors on policies and regulatory matters
• Forecast trends and provide guidance to internal partners
• Collaborate on compliance and business initiatives
• Develop relationships with business partners for compliance culture
• Work with iA Affiliate Compliance teams
• Attend industry events to gather insights

Director, Compliance Tier 2 Supervision

Insurance

• Établir un contact personnalisé avec la clientèle et créer un climat de confiance favorisant la vente de contrats d’assurances automobile et habitation
• Respecter les politiques de souscription de l’entreprise
• Mettre votre talent à profit pour augmenter la rétention de notre précieuse clientèle
• Offrir un service conseil de qualité, axé sur les besoins réels des clients
• Collaborer avec vos collègues dans un environnement dynamique et motivant