Humana

Data Engineer

• Play a critical role in building the Agentic AI platform and delivering cutting-edge AI-powered solutions.
• Work with large-scale datasets and state-of-the-art tools to address complex business problems.
• Close collaboration with data scientists and fellow engineers across the entire AI development lifecycle—from data ingestion to deployment and monitoring.
• Explore and implement generative AI technologies using Large Language Models and other generative models to create innovative solutions.
• Build and maintain robust APIs for enabling Retrieval-Augmented Generation and generative AI agents within business use cases.
• Design, develop, and maintain robust data pipelines for ingestion, processing, and transformation of large datasets.
• Assist our data science team in the development and deployment of traditional machine learning models.
• Monitor and maintain performance and reliability of deployed APIs, models, and data pipelines.
• Stay up to date with the latest advancements in machine learning, generative AI, and related technologies.

Senior Data Engineer – AI

Call Center Representative

• Serve as the operational subject matter expert for Medicaid and Integrated contact center operations, supporting both new state implementations and ongoing operational performance.
• Lead end to end contact center operational readiness for Medicaid & Integrated implementations including launch planning, staffing readiness, go-live execution, and post-launch stabilization.
• Translate implementation requirements (including contract/RFP expectations) into operational deliverables to ensure alignment with contact center capabilities and compliance standards.
• Partner with cross-functional teams (Workforce Management, Training, Quality, Market/Program Leadership, Compliance, and Operations) to ensure implementation milestones and deliverables are achieved.
• Monitor and analyze key performance indicators (KPIs) to identify performance trends, improvement opportunities and recommend strategies to improve operational efficiency, service outcomes, and member experience.
• Support the design, implementation, and scaling of standardized contact center best practices across all Medicaid and Integrated contact centers.
• Provide routine operational and implementation performance updates including progress, risks, and recommendations for resolution.
• Operate with a high level of independence and exercise sound judgment and decision making in resolving complex operational issues and driving implementation decisions.

Contact Center Operations Lead – Medicaid, Integrated

Operations

• Track, reconcile, and analyze cloud financials against contract commitments to ensure understanding of organizational budgets, forecasts, and compliance requirements.
• Monitor use and financial performance of Reserved Instances (RIs), Committed Use Discounts (CUDs), and similar cloud commitment-based purchasing models; provide reporting, trend recommendations for optimization.
• Execute cloud service provider invoicing and purchase orders in partnership with Procurement and Finance teams.
• Promote reporting, dashboards, and documentation to support audits, management reviews, and leadership decision-making.
• Identify opportunities to improve financial and operational processes related to cloud usage, cost management, and vendor governance.
• Partner across Finance and IT organizations to align on business initiatives, priorities, and cloud financial management goals.
• Support governance activities by ensuring documentation, controls, and standard operating procedures are current, accurate, and followed.
• Improve performance tracking, forecasting accuracy, and reporting efficiency.
• Provide insights into cloud spend trends, commitments, and variances to support informed decision-making by leadership.

Senior IT Performance/Process Improvement – FinOps

Cloud Engineer

• Lead platform architecture decisions and influence roadmap planning
• Define onboarding patterns, tenant models, and access control strategies
• Establish and evolve platform operating standards, guardrails, and best practices
• Act as a technical owner for assigned platforms, accountable for reliability, scalability, and security
• Lead incident root cause analysis and drive preventative improvements
• Configure platform access controls, namespaces, and tenant settings
• Coordinate SaaS connectivity and enterprise networking requirements
• Maintain architecture diagrams, onboarding documentation, and operational runbooks
• Lead in business-hours operational support and incident triage
• Proactively identify inefficiencies and automate repetitive processes
• Design and develop automation solutions
• Operate independently within defined enterprise standards and guardrails
• Provide technical guidance and mentorship to junior engineers and onboarding teams
• Review automation designs and scripts contributed by internal teams

Senior Cloud Services Engineer

Customer Support

• Provides effective sales administrative support to assist the team with bringing new members on board and retaining the customers we serve
• Assisting both members and agents who contact the office
• Daily office duties such as receiving and sending mail through USPS and other delivery services
• Support Sales Representative onboarding and training
• Order supplies and marketing materials, keep track of inventory
• Ensure adherence to corporate policies and guidelines as well as CMS guidelines

Sales Support Representative

Full-stack Engineer

• Architect and optimize observability environments through software engineering best practices.
• Build automation scripts and tools to streamline observability instrumentation and deployment.
• Integrate observability into CI/CD pipelines using infrastructure-as-code (IaC) and configuration management tools.
• Conduct observability code reviews and implement automated validation checks.
• Build AI-native tools for autonomous issue detection and resolution.
• Lead the design of distributed systems focused on reliability, scalability, and performance.
• Manage data routing, transformation, and endpoint monitoring integrations.
• Mentor junior engineers and foster a culture of continuous improvement.
• Collaborate across teams to align observability strategies with business goals.
• Communicate technical insights and recommendations to leadership.

Lead Software Engineer – Enterprise Observability

Manager

• perform telephonic and face-to-face assessments and evaluations of the needs and requirements of our long-term services and support (LTSS) and aged, blind and disabled (ABD) member population
• support achieving and/or maintaining optimal wellness by guiding members/families toward and facilitating interaction with resources appropriate for the care and well-being of members
• work assignments that are varied and frequently require interpretation and independent determination of the appropriate courses of action
• reviews, analyzes, assesses, and attests for medical complexity
• develops member individualized care plans
• employs a variety of evidence-based strategies, approaches, and techniques to manage a member's physical, environmental, and psychosocial health
• identifies and resolves barriers that hinder effective care
• ensures member is progressing towards desired outcomes by continuously monitoring member care through comprehensive assessments and/or evaluations
• makes autonomous decisions, occasionally in ambiguous situations
• follows established guidelines/procedures

RN, Field Care Manager – LTSS/ABD

Sales

• Own and manage a portfolio of agencies as the primary relationship manager
• Achieve or exceed sales and production targets through new agency recruitment and growth of existing relationships
• Recruit, evaluate, and onboard independent agents and FMO affiliated agencies within assigned regions or channels
• Identify new business opportunities and recommend targeted growth strategies based on agency performance trends
• Support agencies across the full sales lifecycle, troubleshooting escalations and providing product, process, and operational guidance
• Collaborate with marketing, sales operations, and leadership on promotions, training, and communication initiatives
• Prepare sales presentations, proposals, and contracts, subject to leadership review
• Provide market insights to influence regional and departmental strategy while operating independently

Regional Sales Manager

Business Intelligence Analyst

• Provide the Humana Consumer Digital team with data-driven insights around our provider finder tool
• Develop datasets, tools, analyses and data visualization to inform the Consumer Digital product strategy and roadmaps
• Collect, integrate, analyze, and present provider finder data in order to create insightful and actionable feedback on the member search experience
• Identify new value creation opportunities for the customer and business through understanding key pain points
• Define key metrics for provider finder reporting, establish baselines, bring insights, measure progress, and connect to business impact
• Build and maintain data products, including Power BI dashboards to support product managers
• Analyze search behavior across key dimensions to surface friction points and unmet member needs
• Present complex analysis with a clear and confident point of view and engage senior leaders in strategic conversation about product direction

Business Intelligence Lead, Search & Discovery

• Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products
• Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions
• Overcome objections and close sales while maintaining a customer-first approach
• Accurately document all interactions and transactions using CRM tools
• Meet or exceed daily and monthly performance metrics, including sales targets and call quotas
• Follow up on leads and proactively identify new sales opportunities
• Support cross-functional collaboration to enhance the customer journey
• Maintain compliance with company policies and regulatory requirements

Telesales Agent

Security Engineer

• Lead and mentor direct reports and other teammates, fostering a culture of technical excellence, service, and accountability
• Drive the enterprise privileged cloud migration (Pcloud), including planning, stakeholder engagement, change-champion coordination, and post-cutover stabilization
• Lead privileged access efforts across subsidiaries, establishing a repeatable framework for onboarding new entities and remediating posture gaps
• Manage high-risk privileged reduction initiatives with a focus on strong organizational change management execution
• Partner across engineering, security, and business teams to resolve blockers, improve privileged access design, and implement consistent vaulting and governance controls
• Develop and deliver a unified application onboarding experience for PAM, including playbooks, checklists, and privilege-mapping guidance
• Build VP-level privileged access scorecards and integrate PAM metrics into enterprise Problem Management to identify incidents involving privileged misuse
• Serve as the primary liaison for Risk and Compliance partners to address audit findings, risks, and control improvements
• Support operational processes including vendor renewals, case management, program reporting, and on-call escalation responsibilities
• Stay current on industry trends, emerging PAM technologies, and regulatory expectations related to privileged access security

Associate Director, CyberSecurity Engineering

• Provide day-to-day operational support for enterprise Data Security and DLP controls across email, endpoint, cloud, and collaboration platforms.
• Monitor and respond to inquiries received through the Data Security mailbox, including questions related to DLP alerts, data classification, control behavior, and approved exception handling.
• Research and analyze DLP alerts to support end-user inquiries, validate policy behavior, and determine appropriate response and follow-up actions.
• Troubleshoot and explain DLP and data classification control behavior to technical and non-technical stakeholders and end-users.
• Perform DLP control testing and validation to ensure controls are functioning as designed and aligned with policy intent.
• Implement minor DLP control tuning activities, including rule refinements and approved TLS domain updates, following change management standards.
• Provide DLP operational support for subsidiary organizations as needed.
• Assess and manage intake of Data Security and DLP-related requests, including Control Review Committee (CRC) requests, Incident (INC) tickets, Problem (PRB) tickets, and Security investigation requests and inquiries.
• Evaluate Data Security and DLP control exception requests using a risk-based approach and generate documented recommendations regarding approval, implementation, or denial.
• Perform regular audits of approved control exceptions to validate continued business justification, adherence to exception conditions, and expiration timelines.
• Evaluate SaaS and Shadow IT cloud application usage to identify potential data exposure risks and support governance or remediation activities.
• Support Control Compliance Activities (CCA) and Control Self-Assessments (CSA), including response coordination, evidence collection, and remediation tracking.
• Gather, validate, and provide audit evidence to support internal and external compliance assessments such as SOC 2, HITRUST, and NIST.
• Manage and maintain the Data Security policy and control lifecycle, including documentation upkeep and control mapping to regulatory and framework requirements.
• Review and ensure operational alignment with Humana policies and standards related to Data Security and information protection.
• Develop, update, and maintain Data Security and DLP documentation, including process documents, procedures, SOPs, runbooks, wikis, and knowledge base articles.
• Gather, compile, and report operational metrics related to DLP alerts, control exceptions, compliance activities, and control effectiveness.
• Support Application & Enterprise Platform (AEP) readiness activities for managed Data Security and DLP tools and solutions.
• Assist Team Leads and Senior Engineers with Data Security and DLP maturity initiatives, optimization efforts, and continuous improvement projects as needed.

Cyber Data Protection Engineer, DLP Operations

Financial Planning and Analysis

• Assist in preparing and analyzing financial reports, models, and forecasts in alignment with regulatory standards and internal controls.
• Support returns management processes, including documentation and compliance review.
• Partner with team members to review and document current processes, ensuring strong governance and consistency.
• Conduct data analysis using established tools to provide insights and support business decisions.
• Contribute to the evaluation and implementation of AI and analytics solutions for process improvement.
• Prepare high-quality presentations for leadership using PowerPoint and Excel.
• Maintain accurate records and support audit and compliance initiatives as needed.
• Uphold Humana’s values and adhere to all confidentiality, privacy, and compliance policies.

Finance & Accounting Internship

• The Senior UI Software Engineer codes software applications based on business requirements.
• Oversees testing, debugging, and develops fixes.
• Research complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues.
• Begins to influence department’s strategy within required scope of work.
• Makes decisions on moderately complex to complex issues regarding technical approach for project components.
• Exercises considerable latitude in determining objectives and approaches to assignments.
• This role is part of a team that cross-functions heavily with automation teams and will work a great deal on user interfaces and front-end applications.
• Significant knowledge and experience in UI development is key to success in this role.

Senior UI Software Engineer

• analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements
• Identify and act on opportunities to improve outcomes, supporting the development of both corporate and market programs
• Work closely with business partners to develop and implement action items that help ensure program compliance
• Research, analyze, and consult with different business areas to gain insights and drive assigned projects forward
• Use strategic thinking and project management skills to facilitate process mapping and create effective procedures
• Understand and apply state contract requirements to support successful program implementation
• Update market Policies and Procedures to keep them aligned with contract amendments
• Lead meetings with business partners to develop process mapping and document procedures
• Clearly communicate policy and procedure updates to business partners for smooth adoption
• Collaborate with systems partners to help develop and improve our internal electronic regulation and documentation system
• Collect, develop, and evaluate data to support compliance and meet quality objectives