Process Improvement Professional – Level 2

Humana

Analyzes and measures effectiveness of business processes at Humana, developing improvements and compliance support. Collaborates with partners and utilizes strong analytical skills.

Posted 4/16/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $88,600 per yearWebsite

About the role

Key responsibilities & impact

analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements
Identify and act on opportunities to improve outcomes, supporting the development of both corporate and market programs
Work closely with business partners to develop and implement action items that help ensure program compliance
Research, analyze, and consult with different business areas to gain insights and drive assigned projects forward
Use strategic thinking and project management skills to facilitate process mapping and create effective procedures
Understand and apply state contract requirements to support successful program implementation
Update market Policies and Procedures to keep them aligned with contract amendments
Lead meetings with business partners to develop process mapping and document procedures
Clearly communicate policy and procedure updates to business partners for smooth adoption
Collaborate with systems partners to help develop and improve our internal electronic regulation and documentation system
Collect, develop, and evaluate data to support compliance and meet quality objectives

Requirements

What you’ll need

Bachelors Degree
Minimum of 2 years in a Medicaid program
Advance skills in Excel
Strong collaboration and communication skills
Excellent analytical skill and presentation skills
Strong organizational skills
Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite)

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process improvementprocess mappingdata analysisproject managementExcelprogram compliancepolicy developmentprocedure documentationquantitative analysisstrategic thinking

Soft Skills

collaborationcommunicationanalytical skillspresentation skillsorganizational skillsleadershipproblem-solvinginterpersonal skillsadaptabilitycritical thinking

Certifications

Bachelors Degree