Honeywell

Customer Support

• report to the regional Customer Experience Supervisor/Senior Supervisor
• responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base
• validation and booking of customer orders
• managing order fulfillment activities
• providing proactive updates to customers
• managing physical & financial claims and aligning with all relevant internal functions as part of the end-to-end customer experience.

Customer Experience Professional

Field Engineer

• Inspect the mechanical integrity for process equipment in refineries, petrochemical plants, and fabrication shops
• Provide written inspection reports detailing the work performed and recommendations
• Perform physical inspections requiring climbing, crawling, and walking on pressure vessels, storage tanks and piping
• Assess equipment condition during plant turnarounds and issue repair recommendations
• Write reports using UOP’s computer-generated forms and present results to customers
• Extensive travel throughout the United States and internationally

Senior Field Service Engineer

Application Engineer

• Provide in depth pre- and post-sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause analysis and resolution of complex technical issues.
• Expedite timely resolutions wherever possible to help maintain and reduce case closure cycle times.
• Work with and escalate issues to Engineering and Quality teams where required, prioritizing requests based on severity and business case.
• Build strong relationships with our partner and end customer base and become knowledgeable about their respective needs. Keep the customer updated on the status of work in progress on their problems.
• Develop robust communication practices with strong focus on customer service and solution quality.
• Support the knowledge-sharing mindset and apply the Knowledge Centered Support (KCS) methodology guidelines.
• Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known problems.
• Keep the case handling system updated with current information on the support case, related activities and resolution.
• Participate in assigned NPI projects and fully prepare the support teams for new product launches.
• Maintain and extend product knowledge by self-study and by attending relevant training sessions.
• Regularly share product and troubleshooting knowledge via coaching and training initiatives.
• Mentor agents in lower support tiers as part of the company’s talent development and retention ethos.
• Handling complex issues escalated from the lower support tiers and recording all related activities in the case handling system.
• Deep investigation of complex technical issues and resolution of support requests.
• Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills.
• Preparing the team to support new product offerings, by participating in the Honeywell New Product Introduction (NPI) program.
• Actively developing and maintaining technical knowledge base content.
• Timely communication to customers with focus on customer service and relationship building.
• Providing back-up to the frontline support staff at peak times as required.

Program Manager

• Lead strategic growth initiatives across Process Automation by driving Competitive Displacement, Safety, Fire & Gas (F&G), and TSI (Total Solutions Integration) portfolios.
• Responsible for end-to-end program leadership, aligning cross-functional teams to accelerate customer acquisition, expand installed base penetration, and deliver differentiated solutions across global markets.
• Lead global growth strategies across Competitive Displacement, Safety, F&G, and TSI portfolios.
• Drive competitive displacement initiatives and installed base expansion.
• Build and manage executive-level customer relationships and strategic partnerships.
• Lead global program execution, governance, and performance tracking.

Program Director – Horizontals

Director

• Develop and implement comprehensive talent engagement strategies and programs to enhance employee experience and retention.
• Partner with business leaders and global talent teams to identify engagement needs and design initiatives that support an inclusive culture.
• Lead efforts to assess employee engagement and use insights to drive continuous improvement.

Director, Talent Engagement

• Manage the full lifecycle of customer service activities, including repairs, spare parts orders, and service requests, ensuring accuracy and timely execution.
• Handle customer interactions across multiple channels (phone, email, service portals), maintaining professional communication and thorough case documentation.
• Process and issue Return Material Authorizations (RMAs) in line with company policies, ensuring correct handling of warranty and non-warranty cases.
• Monitor and coordinate orders, service requests, and notifications through to completion, ensuring compliance with service level agreements (SLAs) and KPIs.
• Collaborate closely with internal stakeholders (depots, sales teams, service management) and escalate complex issues when required.
• Contribute to continuous improvement initiatives, ensuring adherence to processes and supporting overall team performance goals.

Senior Customer Experience Specialist

Artificial Intelligence

• Supervise and lead a team of AI engineers, ensuring successful project execution and delivery
• Work closely with stakeholders to define AI strategy and align projects with business objectives
• Manage the AI development lifecycle, including planning, resource allocation, and monitoring progress
• Foster collaboration between AI teams and other departments to support seamless integration of AI solutions
• Provide regular updates to the Sr. Artificial Intelligence Manager on project status, challenges, and achievements
• Drive the integration of AI solutions into existing systems and processes
• Build out best practices and coding standards within the AI engineering team

AI Manager

Software Engineer

• Support the preparation of cost estimates for projects
• Assist in the analysis of requirements and technical plans
• Contribute to cost assessments (labor, materials, equipment)
• Work closely with engineering, project, and commercial teams
• Develop knowledge of control systems and industrial processes

Engineering Support Intern

Full-stack Engineer

• Lead Software Architect for EPMS product development, owning end-to-end architecture for cloud-enabled energy management platforms.
• Define scalable product architecture for EPMS applications, including domain services, real-time integration, data ingestion, APIs, user interfaces, and cloud deployment patterns.
• Own architecture decisions across .NET / C#, React JS front ends, event-driven microservices, Azure services, and DevOps practices.
• Guide engineering teams on secure coding, API standards, service decomposition, resilience, observability, performance, and maintainability.

Lead Software Architect – EPMS Systems

Account Executive

• Develop, build, and maintain strong business relationships with key executives in ownership/management groups, consultants, engineers, and contractors
• Identify and qualify new opportunities to expand usage of Honeywell’s INNCOM and Onity platforms
• Identify, qualify and lead the sales cycle to close
• Collaborate with cross-functional teams to structure and execute integration initiatives, develop work plans, lead analysis, develop and communicate final recommendations/proposals
• Generate a pipeline of business to increase revenue performance and profitability
• Ability to travel 30% of the time within the assigned territory-Florida

Senior Technical Sales Representative

Solutions Engineer

• Lead the end-to-end design, solutioning, and delivery of Kinaxis RapidResponse implementations, integrations, and enhancements – ensuring scalable, high-quality solutions aligned with business objectives.
• Drive transformation of global supply chain planning processes. Continuously evaluate and introduce new planning solution capabilities, innovations and features to enhance planning accuracy, maturity, efficiency, standardization, automation and system performance.
• Provide leadership and governance for a team of Kinaxis consultants and developers, including technical guidance, solution oversight, design reviews etc. As a people manager, adhere to organizational people management policies and processes.
• Partner with business stakeholders across supply chain, IT, and operations. Act as a trusted advisor to senior leadership on planning transformation initiatives. Provide thought leadership on best-in-class supply chain planning practices.
• Own the full lifecycle of Advanced Planning solutions – including application roadmaps, multi-year strategy, system architecture, solution design, project delivery, and day to day support; act as the IT Service Owner for Kinaxis, ensuring platform stability, performance, scalability, and strong vendor and partner management.

Senior IT Manager, Kinaxis Solution Architect

Supply Chain

• Center of Excellence role supporting Process Technology planning
• Support the transformation of processes, technology & personnel to adapt to the new planning processes & Advanced planning system environment
• Assist supply planners globally with skills development and troubleshooting for Kinaxis and SAP APO
• Assist supply planners in current APO tool improvements until Kinaxis implementation
• Partner with the business planning team as the subject matter expert to drive standard processes and ensure adherence to the Honeywell Global Design Model for Supply/Inventory Planning, fully utilizing the Kinaxis Maestro planning tool within your business
• Support and drive a positive working environment and culture of continuous improvement throughout your organization to achieve the best possible outcomes from the supply/inventory planning teams
• Support the development of the supply/inventory planning teams through training, coaching, and mentoring to increase their skills and capability in readiness for internal progression and succession

Senior Supply Planner – 1st shift

Data Engineer

• Architect end-to-end data pipelines processing terabytes of IoT telemetry on Azure Databricks (PySpark DLT, Lakeflow) using medallion Lakehouse architecture.
• Design and optimize real-time ingestion pipelines from Azure Event Hub and Apache Kafka for high-volume industrial IoT telemetry.
• Build fault-tolerant, idempotent streaming architectures handling schema evolution, backpressure, and latency SLAs.
• Lead architecture reviews, set engineering standards, and drive decisions on data modeling, pipeline design, and platform evolution.
• Define technical direction for AI-ready data products including vector stores, embedding pipelines, and RAG-ready structured/unstructured data.
• Adopt emerging LLM orchestration frameworks (LangChain, LangGraph) to accelerate GenAI platform capabilities.
• Build production GenAI pipelines- RAG workflows, document ingestion, PII anonymization and vector database infrastructure.
• Collaborate with data scientists and AI engineers to deliver high-quality, AI-ready datasets that improve downstream model performance.
• Enforce data governance, access control, and security policies; lead PII detection and anonymization strategies across the data platform.
• Champion CI/CD practices using GitHub Actions, DAB, Octopus, and Bamboo for automated, reliable pipeline delivery.
• Ensure compliance with enterprise security standards within the SDLC.
• Mentor engineers across seniority levels through code reviews, pairing, and technical coaching.
• Translate business and AI product requirements into clear technical roadmaps and execution plans.
• Partner with data scientists, product owners, and architects to align data investments with Honeywell's autonomy strategy.

Lead Data Engineer

Procurement

• Lead and develop a team of 7 Commodity Managers
• Develop category strategies to optimize our spend in IT services, consolidate, solidify our Statement of Work process and balance between sub-contract labor and contract services
• Develop category strategies to better procure and manage the lifecycle of laptops with IT
• Develop category strategies to procure and optimize server spend and configurations within the context of growth of IaaS
• Develop category strategies to source broadband/ dedicated internet services as Honeywell moves to SDWAN
• Support the transformation of voice services (VoIP) and optimization of fragmented global telecom spend through various procurement activities
• Support the businesses as a sourcing leader as they move to 5G IoT
• Negotiate multiyear Master Service Agreements, Master Leasing Agreements and Master Purchase Agreements
• Support negotiation of implementation agreements with large IT service providers and system integrators
• Support negotiation of application support, application development, site support agreements with large system integrators or consultants
• Integrate with IT leadership and IT service owners to jointly develop technology and supplier strategies
• Drive procurement and sourcing requirements with speed, agility, and intelligent risk taking
• Drive Productivity, Spend reduction, improve Working Capital/Cash
• Lead development of supplier plans, scorecards and Quarterly Business Reviews
• Own Supply Base Management, supplier strategies and establish plans for Preferred Suppliers, Tail Spend, etc.
• Support mergers, acquisitions integrations and divestitures

IT Strategic Sourcing Director

• Provide customer call support and respond to customer/contractor inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.
• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.
• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.
• Maintain productive relationships with internal and external clients.
• Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes. Respond to all email inquiries within 24 hours.
• Work collaboratively with the program team to identify opportunities for enhancements to current processes.
• Create reports summarizing operations data.