Customer Experience Professional

Honeywell

Customer Experience Professional optimizing order management and customer support processes at Honeywell. Engaging with customers and internal functions to ensure superior service delivery.

Posted 5/28/2026full-timeBoyne City • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

report to the regional Customer Experience Supervisor/Senior Supervisor
responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base
validation and booking of customer orders
managing order fulfillment activities
providing proactive updates to customers
managing physical & financial claims and aligning with all relevant internal functions as part of the end-to-end customer experience.

Requirements

What you’ll need

Bachelor’s degree – a solid educational foundation that supports your professional expertise.
Business fluent in written and spoken English, with additional European languages considered a valuable asset to enhance communication across diverse markets.
5+ years of experience in Customer Support or equivalent roles within supply chain, order management, or collections processes, demonstrating your deep industry knowledge.
1-2 years of stakeholder management experience, showcasing your ability to build and maintain effective professional relationships.
0-2 years of experience in reporting, knowledge transfer, and/or coaching, highlighting your commitment to continuous learning and team development.
1+ years of strong knowledge and hands-on experience with CRM/ERP system business processes, with SAP expertise required to optimize operational efficiency.
1+ years of advanced MS Office skills including Excel, Word, Outlook, PowerPoint, and Teams, enabling you to manage tasks and communications effectively.
1+ years of direct customer communication experience via phone, mail, and email, ensuring exceptional service and responsiveness.
2 years of experience analyzing data and utilizing reporting tools such as SAP, Salesforce, or PowerBI to identify insights and drive problem-solving initiatives.
We value:
Lean Six Sigma expertise and Green Belt Certification – empowering you to drive process excellence and deliver measurable improvements.
Proven experience leading or contributing to project management teams, with a solid grasp of project management methodologies that ensure successful outcomes.
Proficiency with SAP, Salesforce, InContact, and other CRM/ERP tools – enabling seamless integration and optimization of business processes.
In-depth knowledge of Incoterms and specialized Trade and Compliance regulations, including their applicability and exceptions, to navigate complex global operations confidently.
Strong financial acumen related to the collections process, encompassing VAT, billing, proforma requirements, and credit management for effective financial control.
Exceptional ability to build and nurture relationships within virtual teams, fostering collaboration and a strong network across diverse geographies.
Adaptable and culturally sensitive mindset, thriving in fast-paced, dynamic environments while championing continuous improvement initiatives.

Benefits

Comp & perks

employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementcustomer supportstakeholder managementreportingdata analysisCRM systemsERP systemsSAPLean Six Sigmafinancial acumen

Soft Skills

communicationrelationship buildingteam developmentadaptabilitycollaborationproblem-solvingcontinuous improvementcultural sensitivityproject managementcustomer service

Certifications

Bachelor's degreeGreen Belt Certification