Customer Service Specialist

Honeywell

Customer Service Specialist supporting energy efficiency and water conservation programs at Honeywell. Integral part of the call center team to drive customer satisfaction and quality goals.

Posted 5/26/2026full-timeHonolulu • Hawaii • 🇺🇸 United StatesJuniorMid-Level💰 $72,100 - $90,050 per yearWebsite

About the role

Key responsibilities & impact

Provide customer call support and respond to customer/contractor inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.
Work with team to process customer rebate applications into a work order management system and provide quality control reviews.
Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.
Maintain productive relationships with internal and external clients.
Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes. Respond to all email inquiries within 24 hours.
Work collaboratively with the program team to identify opportunities for enhancements to current processes.
Create reports summarizing operations data.

Requirements

What you’ll need

A minimum of two years working in a call center environment with external customers.
Proven track record working in a team environment.
Must be able to communicate well over the phone with customers and problem solve.
Must be proficient with MS Office using One Note, Word, Power Point, and Outlook with emphasis on Excel.
Accurate typing skills with a minimum of 40 wpm.
Excellent organizational, verbal and written communication skills.

Benefits

Comp & perks

employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencecustomer supportquality controldata reportingenergy efficiency knowledgeconservation program knowledgetyping skills

Soft Skills

communication skillsproblem solvingteam collaborationorganizational skillsrelationship management