Ho-Chunk, Inc.

Administrative Assistant

• Provide non-personal administrative support to the Military & Family Readiness Center
• Manage TAP data entry, schedule courses for separating or retiring service members, track program completion
• Perform front-desk customer service functions
• Serve as the primary scheduler for TAP appointments
• Maintain continuous telephone coverage during standard hours and monitor the TAP organizational inbox

Transition Assistance Program Administrative Assistant

Customer Support

• Responds to and documents all customer inquiries and complaints; provides technical assistance.
• Interacts with the sales, quality control, production and shipping/receiving personnel to coordinate tracking and processing of shortages, back orders, and warranty materials.
• Determines and implements appropriate action for customer inquiries and complaints.
• Coordinates weekly schedule of customer service work for Company field representatives.
• Prepares shipping orders for materials required to complete service calls.
• Maintain weekly and monthly reports on service representative calls.
• Receives and completes builder orders for additional materials needed for completion or for house add-ons.
• Maintains current and active files of basic information on all homeowners in the house files for prompt reference.
• Reports quality or any other pertinent customer concerns at the weekly meetings to the Plant Manager and/or Quality Assurance Manager and other management personnel as appropriate for resolution.
• Conducts site visits as needed.

Customer Service Manager

Security Engineer

• Supervise and support Security Team Members during assigned shifts.
• Ensure all applicable company policies, gaming regulations, and legal requirements are consistently enforced.
• Assist with investigations involving guests, team members, incidents, and property-related matters.
• Identify, assess, and respond to potential safety and security risks.
• Protect company assets, guests, and team members through proactive security measures.
• Detain individuals when probable cause exists and coordinate with law enforcement and gaming officials when necessary.
• Maintain and monitor company-wide key control procedures.
• Prepare accurate reports and documentation regarding incidents and investigations.
• Respond to emergencies and provide leadership during critical situations.

Security Supervisor – Swing Shift

• Ensure safety and security of guests, team members, and company property.
• Complete detailed incident and investigative reports in a timely manner.
• Provide excellent customer service to guests in all interactions.
• Assist with the secure transfer of money and chips from the casino floor.
• Patrol assigned areas to maintain a safe environment.
• Enforce casino policies, procedures, and compliance with NRGC regulations.
• Stand assigned post for extended periods as required.
• Communicate effectively with supervisors regarding daily activities and incidents.
• Respond promptly to emergency situations and backup calls.
• Control access to restricted or secure areas of the facility.
• Maintain clear radio communication throughout assigned shift.

Security Officer

Communications

• Gathers, analyzes, and composes technical information and documentation.
• Supports planning, tracking, and scheduling of project activities and tasks.
• Establishes schedules for document production and conducts quality assurance/control inspections to ensure standards are met.
• Interprets reporting documentation for editing and graphics in the preparation of deliverables.
• Maintains a tracking system for correspondence, including metrics on response times and outstanding items.

Communications Specialist

Content Writer

• Researches, organizes, writes, edits, and produces final products for a wide variety of complex documentation
• Recommends overall organization, layout, editorial standards, and information relevance for correspondence
• Coordinates documents with internal and external stakeholders to ensure accuracy and consistency
• Interviews subject-matter experts and leadership personnel to develop or confirm content requirements
• Prepares draft replies for review and approval by designated officials

Senior Writer

Marketing

• Execute all aspects of casino promotions, special events, prize drawings, entertainment events, VIP experiences, and marketing campaigns.
• Represent WarHorse Gaming at community events, promotional appearances, and off-property activations.
• Manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail.
• Process promotional cash transactions in accordance with Marketing Operations policies, including tournament buy-ins, re-buys, and promotional rewards.
• Set up, operate, and troubleshoot audio equipment and other event-related technology.
• Install, transport, set up, and break down promotional materials, displays, banners, and event equipment.
• Prepare contest rules, waivers, release forms, and promotional documentation for digital, social media, and on-property campaigns.
• Maintain and oversee promotional prize inventory and prize distribution.
• Update and manage internal tracking reports and promotional spreadsheets.
• Communicate event and promotion details to internal departments to ensure successful execution.

Marketing Specialist

Accountant

• Reconcile bank statements and assigned balance sheet accounts accurately and timely.
• Prepare journal entries and supporting documentation in accordance with GAAP.
• Assist with month-end close processes and financial reporting activities.
• Analyze accounting transactions to ensure completeness and accuracy.
• Research and resolve accounting discrepancies and variances.
• Prepare financial statements, balance sheets, profit and loss statements, depreciation schedules, and other financial reports.
• Support budgeting, forecasting, and cost center reporting initiatives.
• Serve as backup for Accounts Payable functions.
• Assist with annual financial statement audits and auditor requests.
• Maintain confidentiality of sensitive financial information.
• Participate in special projects and additional assignments as requested by management.

Staff Accountant

• Ensure the safety of all guests, team members, and property
• Monitor and patrol casino/hotel areas during assigned shifts
• Respond to security incidents, disturbances, and emergencies
• Prepare detailed and timely incident and investigation reports
• Assist with the secure transfer of money and gaming chips
• Maintain compliance with internal policies and NRGC regulations
• Control access to restricted areas and the video lottery facility
• Provide assistance and information to guests and employees as needed
• Stand post for extended periods as required
• Maintain consistent radio communication and respond promptly to back-up calls
• Attend required training sessions and department meetings
• Perform other duties as assigned by management

PT Security Officer

Manager

• The Contract Maintenance Manager administers and directs programs that ensure safe, efficient, and compliant operation of facilities, including buildings, grounds, equipment, and utility systems
• This role oversees preventive and corrective maintenance programs, energy management initiatives, and major construction and renovation projects
• The position requires advanced knowledge of engineering and construction principles, regulatory compliance, and supervisory leadership
• Key Responsibilities: Plan, organize, and direct plant operations, building systems maintenance, renovations, and facility improvement initiatives
• Administer computerized systems supporting preventive and corrective maintenance, construction management, financial tracking, energy control, and facility modifications
• Review and evaluate existing programs, services, policies, and procedures; develop and recommend improvements to leadership and oversee approved implementation
• Coordinate with Contracting Officer Representatives (CORs), administrative leaders, supervisory staff, contractors, architects, engineers, agencies, and community stakeholders
• Monitor workflow, performance quality, and service delivery to ensure timely completion and adherence to contractual and facility standards
• Manage departmental budgets, including utility expenses and energy savings programs
• Ensure adequate inventory levels and approve requisitions for tools, materials, equipment, and supplies
• Prepare, maintain, and analyze departmental records, reports, and performance documentation
• Ensure full compliance with all applicable regulatory requirements, including State Health Department, Environmental Protection Agency (EPA), Department of Environmental Protection (DEP), Americans with Disabilities Act (ADA), Occupational Safety and Health Administration (OSHA), Underground Storage Tank (UST), and related standards
• Supervisory & Project Oversight Responsibilities: Assign work, monitor performance, and complete performance evaluations for assigned personnel
• Interview candidates and recommend qualified individuals for hire
• Orient new employees and provide on-the-job training
• Schedule and approve employee leave
• Address employee concerns, resolve complaints, and administer discipline as required
• Communicate personnel policies, procedures, and employee relations programs
• Plan, coordinate, and monitor construction and development of physical facilities
• Review, evaluate, and recommend approval of construction plans and facility modifications
• Analyze contractor bids, review blueprints, and submit recommendations to administration
• Serve as liaison with contractors, architects, engineers, vendors, and suppliers
• Negotiate vendor agreements and preferred service contracts

Contract Maintenance Manager

• Plan, organize, and direct plant operations, building systems maintenance, renovations, and facility improvement initiatives
• Administer computerized systems supporting preventive and corrective maintenance, construction management, financial tracking, energy control, and facility modifications
• Review and evaluate existing programs, services, policies, and procedures; develop and recommend improvements to leadership and oversee approved implementation
• Coordinate with Contracting Officer Representatives (CORs), administrative leaders, supervisory staff, contractors, architects, engineers, agencies, and community stakeholders
• Monitor workflow, performance quality, and service delivery to ensure timely completion and adherence to contractual and facility standards
• Manage departmental budgets, including utility expenses and energy savings programs
• Ensure adequate inventory levels and approve requisitions for tools, materials, equipment, and supplies
• Prepare, maintain, and analyze departmental records, reports, and performance documentation
• Ensure full compliance with all applicable regulatory requirements, including State Health Department, Environmental Protection Agency (EPA), Department of Environmental Protection (DEP), Americans with Disabilities Act (ADA), Occupational Safety and Health Administration (OSHA), Underground Storage Tank (UST), and related standards
• Assign work, monitor performance, and complete performance evaluations for assigned personnel
• Interview candidates and recommend qualified individuals for hire
• Orient new employees and provide on-the-job training
• Schedule and approve employee leave
• Address employee concerns, resolve complaints, and administer discipline as required
• Plan, coordinate, and monitor construction and development of physical facilities

• Plan, organize, and direct plant operations, building systems maintenance, renovations, and facility improvement initiatives
• Administer computerized systems supporting preventive and corrective maintenance, construction management, financial tracking, energy control, and facility modifications
• Review and evaluate existing programs, services, policies, and procedures; develop and recommend improvements to leadership and oversee approved implementation
• Coordinate with Contracting Officer Representatives (CORs), administrative leaders, supervisory staff, contractors, architects, engineers, agencies, and community stakeholders
• Monitor workflow, performance quality, and service delivery to ensure timely completion and adherence to contractual and facility standards
• Manage departmental budgets, including utility expenses and energy savings programs
• Ensure adequate inventory levels and approve requisitions for tools, materials, equipment, and supplies
• Prepare, maintain, and analyze departmental records, reports, and performance documentation
• Ensure full compliance with all applicable regulatory requirements, including State Health Department, Environmental Protection Agency (EPA), Department of Environmental Protection (DEP), Americans with Disabilities Act (ADA), Occupational Safety and Health Administration (OSHA), Underground Storage Tank (UST), and related standards
• Assign work, monitor performance, and complete performance evaluations for assigned personnel
• Interview candidates and recommend qualified individuals for hire
• Orient new employees and provide on-the-job training
• Schedule and approve employee leave
• Address employee concerns, resolve complaints, and administer discipline as required
• Communicate personnel policies, procedures, and employee relations programs
• Plan, coordinate, and monitor construction and development of physical facilities
• Review, evaluate, and recommend approval of construction plans and facility modifications
• Analyze contractor bids, review blueprints, and submit recommendations to administration
• Serve as liaison with contractors, architects, engineers, vendors, and suppliers
• Negotiate vendor agreements and preferred service contracts

Assistant Contract Maintenance Manager

Administration

• Provide outstanding customer service at the front desk
• Operate a multi-line telephone system
• Greet and interact with individuals entering the establishment
• Answer all incoming calls and transfer calls to appropriate personnel or department
• Maintain builder listings and distribute updates
• Order office supplies and maintain office equipment
• Process customer payments and maintain a favorable working relationship with all employees

Office Administrator

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Ensure safety and security of guests, team members, and company property.
• Complete detailed incident and investigative reports in a timely manner.
• Provide excellent customer service to guests in all interactions.
• Assist with the secure transfer of money and chips from the casino floor.
• Patrol assigned areas to maintain a safe environment.
• Enforce casino policies, procedures, and compliance with NRGC regulations.
• Stand assigned post for extended periods as required.
• Communicate effectively with supervisors regarding daily activities and incidents.
• Respond promptly to emergency situations and backup calls.
• Control access to restricted or secure areas of the facility.
• Maintain clear radio communication throughout assigned shift.
• Participate in mandatory meetings and training sessions.
• Perform other duties as assigned.

Security Officer II

• Overseeing the daily operations of the Slot department, ensuring exceptional guest service, operational efficiency, regulatory compliance, and team performance.
• Planning, organizing, and directing slot operations while developing service standards, maximizing productivity, and supporting profitability goals.
• Cultivating a positive team culture focused on accountability, guest satisfaction, and continuous improvement.

Transition Assistance Program Administrative Assistant

Customer Service Manager

Security Supervisor – Swing Shift

Security Officer

Communications Specialist

Senior Writer

Marketing Specialist

Staff Accountant

PT Security Officer

Contract Maintenance Manager

Contract Maintenance Manager

Assistant Contract Maintenance Manager

Office Administrator

Security Officer II

Slot Shift Manager – Grave Shift