Slot Shift Manager – Grave Shift

Ho-Chunk, Inc.

Slot Shift Manager overseeing daily operations and guest service at WarHorse Gaming in Lincoln, NE. Responsible for team management and operational efficiency.

Posted 5/29/2026full-timeLincoln • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

leadership experienceguest serviceorganizational skillsanalytical skillsproblem-solvingdecision-makingtechnical understanding of slot machinestrainingmentoringplayer tracking systems

Soft Skills

attention to detailcommitment to guest serviceguest loyaltyteam cultureaccountabilitycontinuous improvement

Tools & Technologies

Microsoft Office Suitemobile devicestouchscreen technology

Certifications & Qualifications

high school diplomaGED

Industry Keywords

slot operationsoperational efficiencyregulatory compliancehospitality settinggaming industry operational standards

About the role

Key responsibilities & impact

Overseeing the daily operations of the Slot department, ensuring exceptional guest service, operational efficiency, regulatory compliance, and team performance.
Planning, organizing, and directing slot operations while developing service standards, maximizing productivity, and supporting profitability goals.
Cultivating a positive team culture focused on accountability, guest satisfaction, and continuous improvement.

Requirements

What you’ll need

Must be 21 years of age or older
High school diploma, GED, or equivalent relevant experience
Three (3) years of leadership experience within a guest service or customer service-focused environment, preferably in a high-volume casino or hospitality setting
Strong organizational skills and attention to detail
Excellent analytical, problem-solving, and decision-making abilities
Demonstrated commitment to exceptional guest service and guest loyalty
Proficiency in Microsoft Office Suite or related software
Technical understanding of slot machines and associated gaming components
Experience training, mentoring, and developing team members
Ability to use mobile devices and touchscreen technology effectively
Knowledge of player tracking systems and gaming industry operational standards

Benefits

Comp & perks

Federal Employees Medical Coverage
Full Insurance Coverage offerings
401K with Day 1 Vesting & Company Match
Quarterly Incentive Program
Vacation, Holiday & Sick Days
Discounted Meal Program