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Slot Shift Manager – Grave Shift
Ho-Chunk, Inc.Slot Shift Manager overseeing daily operations and guest service at WarHorse Gaming in Lincoln, NE. Responsible for team management and operational efficiency.
About the role
Key responsibilities & impact- Overseeing the daily operations of the Slot department, ensuring exceptional guest service, operational efficiency, regulatory compliance, and team performance.
- Planning, organizing, and directing slot operations while developing service standards, maximizing productivity, and supporting profitability goals.
- Cultivating a positive team culture focused on accountability, guest satisfaction, and continuous improvement.
Requirements
What you’ll need- Must be 21 years of age or older
- High school diploma, GED, or equivalent relevant experience
- Three (3) years of leadership experience within a guest service or customer service-focused environment, preferably in a high-volume casino or hospitality setting
- Strong organizational skills and attention to detail
- Excellent analytical, problem-solving, and decision-making abilities
- Demonstrated commitment to exceptional guest service and guest loyalty
- Proficiency in Microsoft Office Suite or related software
- Technical understanding of slot machines and associated gaming components
- Experience training, mentoring, and developing team members
- Ability to use mobile devices and touchscreen technology effectively
- Knowledge of player tracking systems and gaming industry operational standards
Benefits
Comp & perks- Federal Employees Medical Coverage
- Full Insurance Coverage offerings
- 401K with Day 1 Vesting & Company Match
- Quarterly Incentive Program
- Vacation, Holiday & Sick Days
- Discounted Meal Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
leadership experienceguest serviceorganizational skillsanalytical skillsproblem-solvingdecision-makingtechnical understanding of slot machinestrainingmentoringplayer tracking systems
Soft Skills
attention to detailcommitment to guest serviceguest loyaltyteam cultureaccountabilitycontinuous improvement
Certifications
high school diplomaGED