Hippocratic AI

Customer Success Manager

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
• Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
• This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips.

Customer Success Executive

Sales

• Manage your accounts as a business. Sequence accounts by readiness, manage capacity across tiers, and run the full sales cycle to closure.
• Open and operate at the C-suite. Drive the transformation case with CEOs, COOs, CMOs, CIOs, CDOs, and CFOs, driving consensus of Hippocratic AI as the optimal solution.
• Architect each deal end-to-end. Discovery, vision pitch, scope, ROI, governance, security, procurement, contract.
• Multi-thread with multiple executive champions who clear the path, and accelerate the deal.
• Partner with clinical, product, and customer success teams to align strategies and deliver seamless client experiences.
• Serve as a trusted advisor. Stay informed about industry trends, competitive offerings, and the evolving needs of healthcare organizations to position Hippocratic AI effectively.

VP, Enterprise Sales

Account Executive

• Own the full partnership cycle: onboarding, building strategic relationships with C-suite executives, identifying new opportunities, negotiating, and contracting with assigned accounts
• Develop and execute a strategic account plan to meet and exceed revenue targets, leveraging your deep understanding of your customers’ organizations and decision-making processes.
• Work collaboratively with leadership, customer success, clinical and technical experts, and colleagues to support your customers’ most pressing problems.
• Navigate long sales cycles with multiple decision-makers, ensuring timely and effective follow-up at every stage.
• Stay informed about industry trends, competitive offerings, and the evolving needs of healthcare organizations to position Hippocratic AI effectively.
• Partner with internal teams, including Marketing, Product, and Customer Success, to align strategies and deliver seamless client experiences.
• Demonstrate knowledge of critical operational and clinical metrics & processes, and how they impact provider decision-making and technology adoption.

Strategic Account Executive

• Lead, coach, and develop a team of Customer Success Executives
• Serve as the point of contact for your assigned health system accounts
• Lead enterprise implementations of Hippocratic AI solutions
• Collaborate cross-functionally with Product, Engineering, and Sales
• Define, track and communicate client success metrics
• Guide change management strategies and influence adoption
• Execute best practices for onboarding, training, and workflow integration
• Support future team growth by mentoring junior team members

Director, Customer Success

Product Designer

• Build and ship approximately 50 production-ready voice AI agents from an existing inventory of prioritized use cases.
• Translate complex health plan and verticalized business workflows into safe, effective, highly conversational agent scripts.
• Define the clinical guardrails, edge cases, and escalation paths for each agent.
• Write and refine dialogue flows, including intent recognition, empathetic response patterns, and multi-turn conversation logic.
• Work closely with Engineering on prompt design, tool calling, and integration with standard healthcare data formats.
• Rigorously test each agent through internal QA before handoff.
• Document agent logic, guardrails, and known limitations so the internal team has what they need to monitor, maintain, and improve agents after the contract ends.

Voice Agent Design Lead

Artificial Intelligence

• Provide clinical expertise and oversight to agent development and deployment
• Provide project management for agent deployment
• Interface with clients for agent ideation and pipeline development
• Engage and educate clinicians around agentic AI deployment
• Understand our client’s clinical workflows to ensure our agents bring tangible value to patients and our our clients
• Ensure each deployment is clinically appropriate and safe
• Educate and inform clients on AI first approaches to clinical care delivery

AI Clinical Solutions Specialist

• Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
• Serve as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
• Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
• Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
• In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact
• Guide change management strategies and influence adoption across complex health system environments
• Codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
• Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation
• Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

VP of Customer Success

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
• Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.

Customer Success Executive – Mountain West Region

Architect

• Serve as a technical lead on client engagements, guiding end-to-end solution deployment and customization.
• Act as the bridge between our engineering team and client stakeholders to ensure smooth implementations.
• Rapidly prototype integrations, build internal tooling, and configure systems to meet client needs.
• Own the technical deployment lifecycle, including onboarding, configuration, validation, and troubleshooting.
• Partner cross-functionally with product and clinical teams to surface insights and inform the product roadmap.

Agent Deployment Architect

• Serve as a technical lead on client engagements, guiding end-to-end solution deployment and customization.
• Act as the bridge between our engineering team and client stakeholders to ensure smooth implementations.
• Rapidly prototype integrations, build internal tooling, and configure systems to meet client needs.
• Own the technical deployment lifecycle including onboarding, configuration, validation, and troubleshooting.
• Partner cross-functionally with product and clinical teams to surface insights and inform the product roadmap.
• Must be willing to travel to customer sites as needed to ensure hands-on success and strong relationships.

Agent Deployment Architect – Midwest

Agent Deployment Architect – East Coast

• Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.
• Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.
• Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.
• Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities.
• Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.
• Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.
• Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.
• Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.

Customer Success Executive – Payors

• Serve as the dedicated customer success lead for a key client, building strong relationships and driving outcomes through regular onsite collaboration.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
• Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.