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Customer Success Executive – Payors
Hippocratic AICustomer Success Executive ensuring health plan clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. Building relationships with stakeholders and leading successful adoption of AI-driven platforms.
About the role
Key responsibilities & impact- Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.
- Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.
- Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.
- Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities.
- Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.
- Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.
- Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.
- Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.
Requirements
What you’ll need- A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers)
- Proven experience in customer success, account management, payer operations, or implementation roles.
- Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations.
- Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives.
- Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings.
- Strong organizational and project management skills.
- Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Benefits
Comp & perks- Health insurance
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-driven productsprior authorizationcase managementmember servicesprovider engagementcost efficiencyadministrative throughputsuccess metricsturnaround time improvementsstaffing efficiency
Soft Skills
relationship buildingcustomer successaccount managementorganizational skillsproject managementcross-functional collaborationcommunicationproblem-solvingfeedback gatheringtraining
Certifications
drug screeningvaccinations or immunizations