Hippocratic AI

Vice President

• Own enterprise commercial relationships with major biotech, medtech, and pharmaceutical companies
• Drive strategic sales cycles for AI patient engagement solutions
• Develop target account lists and qualified VP/C-suite pipeline
• Advance and close complex enterprise deals
• Drive end-to-end sales cycles from prospecting and discovery through close and implementation alignment
• Build ROI frameworks and business cases demonstrating patient outcomes, operational efficiency, and financial impact
• Partner with Product, Clinical, ML, and GTM teams to identify use cases and execute enterprise implementations
• Maintain accurate forecasting, CRM hygiene, and disciplined sales management
• Represent Hippocratic AI at industry conferences, executive briefings, and key forums
• Build trusted relationships with C-suite and VP-level executives
• Develop a repeatable sales methodology tailored to the assigned segment
• Achieve or exceed revenue quota and shape AI deployment across life sciences companies

Vice President, Sales – Pharma/BioTech/MedTech

Customer Success Manager

• Own a regional portfolio of health system partnerships
• Lead a high-performing team of Directors and senior Customer Success Executives
• Drive net revenue retention and expansion across the region
• Build relationships with health system executives and implement AI into clinical workflows
• Establish scalable customer success playbooks
• Complete a diagnostic of the regional health system portfolio and success metrics by day 90
• Establish the CS team's operating framework and KPIs
• Recruit and onboard Directors and senior CSEs
• Improve customer retention or satisfaction across strategic accounts
• Scale the provider customer success team into a high-performing organization
• Establish repeatable provider onboarding and clinical workflow integration playbooks
• Grow regional net revenue retention to 110%+
• Position health system customers as advocates for Hippocratic AI
• Serve as executive point of contact for major health system clients
• Lead enterprise implementations, managing timelines and successful go-live
• Collaborate with Product, Engineering, Clinical, and Sales teams
• Define, track, and communicate NRR, clinical adoption, operational efficiency, and patient outcome metrics
• Drive quarterly business reviews with executive accountability
• Own expansion sales through upsell and cross-sell opportunities across health system departments and use cases

Vice President, Customer Success – Provider

Implementation Specialist

• Own provider use case deployments end-to-end from contract signature to go-live
• Serve as primary project lead for provider implementation engagements and drive accountability to timeline and quality
• Build and maintain Implementation Charters documenting timelines, configuration decisions, data requirements, go-live checklists, and sign-off criteria
• Configure dialers, agents, population filters, exclusion rules, call cadence, routing logic, and workflow integrations
• Coordinate with health system data and IT teams to define, validate, and onboard patient data files and EHR integrations
• Manage data requirements, compliance, technical connectivity, data quality, and seamless integration
• Project-manage clinical operations, patient care management, IT, EHR administration, and departmental leadership stakeholders
• Design agents that fit clinical workflows and drive measurable outcomes across provider use cases
• Define and refine HAI’s standard provider platform onboarding process, including the initial integration, base data pipeline, patient data schema, and EHR connections
• Build and maintain the HAI implementation playbook with reusable templates, checklists, and best practices
• Hand off deployments to Customer Success at go-live with complete documentation, clinical workflow diagrams, and configuration details
• Travel to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support
• Periodically travel to the Palo Alto headquarters for team alignment, playbook refinement, and strategic planning

Implementation Manager, Provider

• Own end-to-end health plan use case deployments from contract signature to go-live
• Serve as primary project lead and drive accountability for timeline and quality
• Build and maintain Implementation Charters documenting timelines, configuration decisions, data requirements, go-live checklists, and sign-off criteria
• Configure dialers, agents, population filters, exclusion rules, call cadence, and routing logic
• Coordinate with health plan data and IT teams to define, validate, and onboard member data files
• Project-manage population health, care management, clinical operations, Stars/HEDIS, IT, and vendor management stakeholders
• Define and refine HAI's standard platform onboarding process, including integrations, data pipelines, member file schemas, and care management system connections
• Build and maintain the HAI implementation playbook, reusable templates, checklists, and best practices
• Hand off deployments to Customer Success at go-live with complete documentation
• Travel 25–40% to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support
• Periodically travel to Palo Alto headquarters for team alignment, playbook refinement, and strategic planning

Implementation Manager, Payor

Artificial Intelligence

• Evaluate recorded and simulated AI agent interactions involving acute symptom triage and assess escalation and de-escalation decisions
• Review agent conversations related to insulin and diabetes medication titration for clinical accuracy and guideline adherence
• Evaluate agent-delivered travel health guidance, including pre-travel counseling, vaccination recommendations, and destination-specific risk assessment
• Identify clinical safety concerns, edge cases, and gaps in triage logic or clinical reasoning
• Score and annotate agent performance using structured evaluation rubrics
• Provide actionable written feedback to clinical and product teams to inform agent refinement
• Participate in case review and calibration sessions with other clinical SMEs
• Help develop and refine test scenarios for ongoing agent quality assurance

AI Agent Evaluator

Physician

• Lead client meetings as the primary advisor for physician household clients
• Advise clients on disability insurance options and student loan repayment and forgiveness strategy
• Review meeting preparation completed by the team
• Debrief meetings so follow-up emails can be prepared
• Shadow the founder and second advisor to learn the firm's approach, then develop an individual approach
• Participate in focused outreach, with flexibility regarding how large a part of the role it becomes
• Collaborate with advisors, planners, a lawyer, a CPA, and client service associates

Lead Advisor for Physician Households – CFP®

Solutions Engineer

• Define the core methodology for inbound AI configuration, decision tree architecture, IVR logic, and provider directory setup
• Design repeatable patterns for call center workflows, patient access scenarios, and escalation logic across health systems and health plans
• Document and continuously refine inbound AI frameworks based on deployment learnings and customer feedback
• Partner directly with 5–7 health system and health plan customers on configuration, validation, and go-live support
• Translate patient access, call center, and inbound workflows into scalable product requirements and configuration standards
• Validate configurations against real patient call patterns and business metrics
• Collaborate with Front Door product and engineering teams on product gaps, feature requests, configuration constraints, and scalable inbound features
• Create playbooks, decision tree templates, training materials, documentation, and a knowledge base for deployment strategists and FDEs
• Train deployment team members so they can execute inbound deployments independently
• Define and articulate Hippocratic AI’s competitive differentiation and identify inbound market opportunities

Solutions Architect – Inbound AI Deployments

Product Specialist

• Bridge the gap between clinical reality and AI capability by contributing to product development.
• Execute clinical validation protocols and author test cases to meet high standards.
• Provide clinical insights to shape product decisions and improve user experiences.
• Conduct user research at health systems, gather feedback, and synthesize observations for the team.
• Collaborate with cross-functional teams to ensure clinical validation in product design and enhancement decisions.

Clinical Product Specialist – AI Safety, Validation

Bookkeeper

• Bookkeeping for US-based clients using QuickBooks
• Federal and state tax preparation and filing (individuals and/or businesses)
• Working closely with our US-based CPA

Bookkeeping, Tax Specialist

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
• Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
• This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips.