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Vice President, Customer Success – Provider
Hippocratic AIVP leading regional provider customer success for Hippocratic AI’s safety-focused healthcare AI platform. Driving health system implementations, retention, expansion, and scalable clinical workflow playbooks.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer success teams within healthcare, focusing on operational efficiency, clinical workflow integration, and revenue retention strategies. Proven ability to build relationships with health system executives and implement scalable customer success frameworks.
Highest-signal resume keywords
Customer Success LeadershipHealth System OperationsClinical Workflow IntegrationRevenue Retention StrategiesImplementation Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success PlaybooksOperational ProcessesChange LeadershipHealthcare InnovationCross-Functional InitiativesAI ImplementationClinical Decision Support ToolsHealthcare SaaS StrategyData GovernanceRegulatory Compliance
Soft Skills
Executive PresenceCommunication SkillsTeam DevelopmentRelationship BuildingEngagement with C-Suite Executives
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
HealthcareHealth SystemsProvider-Focused OrganizationsClinical OperationsRevenue CycleCare ManagementHealthcare ConsultingHealth-TechHIPAACMS
About the role
Key responsibilities & impact- Own a regional portfolio of health system partnerships
- Lead a high-performing team of Directors and senior Customer Success Executives
- Drive net revenue retention and expansion across the region
- Build relationships with health system executives and implement AI into clinical workflows
- Establish scalable customer success playbooks
- Complete a diagnostic of the regional health system portfolio and success metrics by day 90
- Establish the CS team's operating framework and KPIs
- Recruit and onboard Directors and senior CSEs
- Improve customer retention or satisfaction across strategic accounts
- Scale the provider customer success team into a high-performing organization
- Establish repeatable provider onboarding and clinical workflow integration playbooks
- Grow regional net revenue retention to 110%+
- Position health system customers as advocates for Hippocratic AI
- Serve as executive point of contact for major health system clients
- Lead enterprise implementations, managing timelines and successful go-live
- Collaborate with Product, Engineering, Clinical, and Sales teams
- Define, track, and communicate NRR, clinical adoption, operational efficiency, and patient outcome metrics
- Drive quarterly business reviews with executive accountability
- Own expansion sales through upsell and cross-sell opportunities across health system departments and use cases
Requirements
What you’ll need- Bachelor's degree from an accredited university
- 10–15 years of professional experience in healthcare, with 7+ years in customer-facing leadership roles working with or within health systems, health networks, or provider-focused organizations
- Proven ability to lead and develop teams as a manager of managers
- Deep knowledge of health system operations, clinical workflows, care delivery models, and operational processes, including nursing, clinical operations, revenue cycle, or care management
- Experience working with clinical, operational, and IT/technical health system leadership
- Proven track record leading cross-functional initiatives in startup or high-growth technology environments, with measurable impact on delivery and revenue goals
- Strong executive presence and communication skills, with ability to engage board-level sponsors and C-suite executives
- Demonstrated success in implementation excellence, change leadership, and measurable results in healthcare innovation and operational transformation
- Experience building or shaping customer success playbooks, team structures, and scalable infrastructure/processes
- Candidates must be able to satisfy client-specific credentialing requirements, including background screening and proof of required vaccinations or immunizations
- Preferred: Experience with AI, digital health, or clinical decision support tools
- Preferred: Background in healthcare consulting, health-tech, or clinical operations transformation
- Preferred: Exposure to healthcare regulatory, compliance, or data governance, including HIPAA, CMS, state regulations, and quality reporting
- Preferred: Experience with pricing, packaging, or go-to-market strategy in healthcare SaaS or health tech
- Preferred: Experience scaling customer success organizations or launching regional CS models
- Preferred: Healthcare sector knowledge and familiarity with major health system players, competitive landscape, and industry trends
- Preferred: Existing relationships with senior leaders at major health systems
Benefits
Comp & perks- Equity
- Health insurance
- Other benefits
- Periodic travel to Hippocratic AI headquarters for strategic planning, team alignment, and organizational collaboration